Hotel Los Lagos Spa & Resort

Good, a bit disorganized

Nice place. Good privacy even in shared houses with private verandas. Lots of pools and other stuff to do. Great breakfast. Restaurant doesn't do takeout and pool bar, which does, was very slow, though otherwise ok. And technically they ban food from the outside. So with a small baby going to sleep early, dinner was a problem. Thankfully there are minifridges (no microwaves or coffee pots, though) and no one enforces the ban. Also water slides, while fun, are a bit dangerous - the pools are too shallow for them to be used by adults without bruising an elbow or back

Good facility

Free shuttle within the facility

Great views, very clean - enjoyed the stay

Great views of the valley and the mountains We could see and hear several different varieties of birds sitting in our balcony Decent breakfast in the morning Helpful staff

$50/night for kids. Most hotels don't have extra charge for kids, the one's that have are $10-$25.. $50 is a bit too much, especially with no information upfront Registration Staff was very helpful, but did not have a lot of information outside of Monteverde. Ordering anything to the room would take a long time to get. Concierge/Travel Desk was under-staffed. One of the person at the desk was rude and not eager to help. Other person was very helpful.