Vivenda Miranda

Nothing

I stay in my room 10 hours without electric power no light no air condition and no body in the hotel to help me and all phone not working

Very nice location, and I enjoyed the view from the hotel swimming pool. Some of the staffs were helpful in booking activities such as dolphin watching, and the staff in the kitchen were very nice and accommodating.

They don’t restock the body wash during house keeping - this was a problem as we were staying for 4 days, and when we came back to the hotel at night, we couldn’t shower. Front desk also said it’s not possible to obtain bodywash from the hotel at 10:30pm. Also certain staffs were quite rude (only one or two - the restaurant staffs were lovely however). When I asked if the hotel provided toothbrush, the front desk lady who was sitting down looked around her with her hands out, and very sarcastically said “I don’t see any toothbrush here.” And then added “we never provide tooth brush here. Get it in a store.” Very unacceptable. There are better ways of telling a customer who’s staying here to obtain a toothbrush in a store, instead of using a sarcastic tone. We were very offended. Lastly, the photo from booking.com do not reflect the rooms they have. I booked a deluxe double room, and from the photos from booking.com none of the rooms looked like the room I was given - a basement room with very adequate facilities, not from the ones from the photos. I asked if there’s another room available, but the male staff just ignored me and left us in the room. The room wasn’t awful, but it would’ve been good if the deluxe double room photos shown on booking.com was a reflection of the rooms we were getting. As this was an overly priced hotel, I wouldn’t have booked this if I saw the actual photos of the room that I was purchasing for.