Hotel Sercotel Cristina Las Palmas

Good location at the beach, nice view from the room balcony. Spacious room. Excellent breakfast buffet. Friendly and helpful staff.

Some rumbling noises on Friday and Saturday late night (including early hours). Possibly derived from a disco (The Ocean) adjacent to the hotel. It was too vague to complain about it but since our room was on the 6th floor it would be wise to enquire if your room is on lower floors.

The location was perfect. The hotel has a 24 hour desk and were there to meet us when we arrived at around 1 AM in the morning. They even arranged for our taxi pickup from the airport. The staff was very friendly and helpful. The view from balcony was beautiful. The promenade is very beautiful and has lots of restaurants and bars. Nice toiletries. Breakfast was nice. The bar area by the pool, although a bit worn, was nice and comfortable with a lovely view of the sea and the promenade. The stairway, elevators and dining areas are what I would say looked more like a 4/5 star hotel. Even though we had paid in full the hotel refunded our money for the remaining days without a fuss and we appreciated this very much.

The hotel was advertised as a 5 star hotel. It is not- in our opinion. The room we stayed in had for example, a gap in the floor panel behind the door, unfinished door panels. The bathtub had a nonslip base that did not look clean even though it probably had been cleaned. It had the kind of surface that is difficult to clean. The toilet smelled of stale urine . Probably because of the concrete (instead of silicone)at the base of the cistern. The mirror edges had signs of water damage. The bidet had a crack in it. The panel underneath the minibar was outright full of accumulated dust. The base of the minibar door had visible moisture damage. The carpeted corridors should be replaced with tiling like the rest of the hotel. Our room door was next to a small sliding window and guests kept smoking there and the fumes would be sucked into our room every time we opened our door. The corridor smelled of cigarette smoke. This is why we do not consider this hotel a 5 star hotel.