Suncoast Hotel and Casino

Fraud. Did not have a reservation for me

Nothing.

I booked this hotel through Kayak, and that sent me to Anoma. This was booked a week in advance and paid for. The hotel had no idea what I was talking about when I showed up. They said I had no reservation of any kind. The hotel was also rude about it and not helpful at all. Terrible service. Ps: I never even write reviews but this was so bad I had to voice it for other people. FRAUD

Not so good

Evening staff was more pleasant than the morning staff.

We arrived at 1 am very tired from travel. The service guest was nice but we booked a king bed non smoking and all that was available was a smoking king and a non smoking queen room. King room reeked of smoke so we took the queen room. Beds were hard and uncomfortable and had only sheets , no blankets! Thankfully we brought our own! There was a functioning AC/heater but we prefer blankets. We woke up to construction in the room above us and were not informed of this ahead of time. We complained and we're told that it would only be daytime construction and no other accommodation was offered. Being that we were in Las Vegas we stayed up late the next night but we're awoken by louder construction again. We spoke to front desk about noises but we were dismissed with an offer of buffet tickets. No thanks. We spoke with the supervisor and general manager requesting another night in a different room comped but were offered regular price but waiving the 14 dollar resort fee. This was unacceptable and felt like a slap in the face. We calmly discussed our feelings and were comped the room. Regardless, I cannot recommend this resort.