Sporthotel Xander

It was ok, food was good, staff were friendly.

Facilities were minimal, cold pool with ants, everything was coin operated, no slippers, no bathrobes for children, tiny ski room with not enough drying space, location very long way from ski lifts, no common area for hotel guests to meet, will not visit again. By no means a 4 star hotel, way overpriced for the quality offered.

Super location. Food good , plenty of cakes at afternoon snack. Breakfast ok, could be more extensive. Nice swimming pool area. Dining room waiters worked hard to make up for lack of staff.

Rooms shabby and tired looking. We only ever saw 2 housekeeping staff on duty and our room only had the most basic attention each day. Staircases and public areas needed a good dusting. Reception staff provided minimum service and were unable to provide an iron when requested. We have stayed here previously and it is sad to see the hotel in this condition and lacking its former atmosphere.

Only the location is great but there are many other options in the area.

Facilities and the whole hotel is not 4 star hotel as you would expect at all! Breakfast is ok, but very basic but the service is bad. Every morning we had to ask to clean the table because there were never made up tables available even though half of them were not in use. Seems like staff just didn't bother at all. The seating area was always covered in bread crumbs and one morning when we were sat at one of these tables the waiter just wiped the crumbs onto the seating and to the floor. I pointed this out to him but he said they will clean it later so i ended up cleaning it myself with my 5 years old son as it was just acceptable to eat in this mess. I know i should have complained non stop there but i just didn't want to ruin my holiday and my mood especially that the staff there is very unfriendly, some cant help much at all. They couldn't even advise which supermarket is the biggest nearby. The other big negative is the cleanliness! The cleaner never clean the room, just making up beds. On the day of our arrival my son was playing on the carpet floor (which is in just horrible horrible condition and must have been replaced like 5 years ago) and got his knee pricked by big piece of glass. Bed sheets were never changed during 1 week stay.The bathroom and the sink was never even wiped. the tissue box had literally 4 tissues in and finished the next morning we arrived and never replaced. one day she left the door to the terrace half opened and when we got back late in the evening it was freezing cold, almost same as outside. on the second day we found someones underwear between our twin beds and that was just horrible! I don't understand at all how the cleaner could miss that especially when she is making up beds before guests arrive.!And on the day before departure she didn't even showed up but we thought she will as we were run out of toilet paper.