Theater Hotel Leuven Centrum

The hotel is located close to the railway and bus terminals.

My flight was diverted due to bad weather. The landing was aborted due to strong wind and it was not really a pleasant experience. I had to spend night unexpectedly in Frankfurt. I notified the hotel, no response. I called no response. Next day I checked in and asked if due to this really exceptional circumstances, I could get the first night fee waived. Staff at ther eception said now and was telling me about the commission they pay to BOOKING. Well, the flight was really quite bad and it was not my choice to stay in Frankufrt an extra night. I have a proof from Lufthansa. But NO, simply NO, we need to make money. So much to the empathy of the staff. I am not sure, how much money they can loose on these kind of involuntary "no shows". So, all in all, they cash your money but refuse to make any extra step, even if you had quite difficult situation. Sorry, this is a little detail but makes the experience bad. I would not recommend this hotel.