Borinquen Mountain Resort & Spa

The hotel is amongst beautiful scenery with animals and bird within the grounds. The hotel springs were nice and the mud ‘bath’ was a fun experience. We had a lovely big jacuzzi bath with a lovely view over the valley.

We booked the property to celebrate our engagement and so booked a junior suite (the most expensive room at the hotel). Upon our arrival we were greeted with lots of wasps and other insects in the room (both dead in the window edges and alive). My fiancé spent an hour getting them out. However a few hours later there were more bugs and we noticed the doors didn’t close properly leaving a gap for them to come in. Paying 200 per night you expect it to be clean (dead bugs on the window edges, candles, lights etc) and not to be sharing the house with bugs buzzing around. As you drive up to the hotel it looks abandoned as the road bricks by the entrance are all broken. Be prepared the drive to the hotel is very bumpy. The decor of the hotel is very outdated. We booked this hotel because it showed it was close to the national park Rincon de la Vieja. However beware it is over an hour drive to the park entrance!! Additionally, upon our arrival and check in at the hotel we were given no information about the shuttle service around the grounds. We were at the top of the hill and had to walk up and down from our room to the hot springs and breakfast etc. Only when we asked about the buses driving around we were quite rudely told they can organise drop off and pick ups for us. Also, my fiancé and I are vegan and we contacted the hotel prior to booking asking if they had vegan options at the hotel. They told us they did. When we booked a table for dinner our first night we asked about ordering a vegan meal and we were quite abruptly told they didn’t have much and went on to offer us chicken, cheese and fish meals. Save to say we didn’t feel comfortable returning the next night. In regards to the staff, some were wonderful and kind (the chef by the pool house was lovely!). However the majority spent most of their time on the phones when on duty. It looks very unprofessional for a 4 star hotel. Unfortunately for us, a very disappointing stay.