Hotel El Ducado

Convenient location; pretty courtyard

This is a basic hotel with no frills, however this is not my quibble. We stayed here twice during our few weeks in Peru, essentially to bookend our travels through the country and as such we weren't seeking any level of luxury, just a comfortable crash-pad to start and finish our journey. Unfortunately I wasn't comfortable at all, as the rooms were so cold - even my husband and child (who are predisposed to being warm), wore extra layers in bed. When I requested a heater, I was offered extra blankets, which don't deal with the pervasive chill in the atmosphere. I was warmer and more comfortable in the mountains (albeit we paid more for our hotels there) and actually dreaded coming back to the cold. A shame, as had the rooms been warmer, this would have met my expectations, with only a few points of feedback as follows: - Good variety at breakfast, but all but 1 of the days, the hot items were barely tepid. - We had an early trip one day and asked for a packed breakfast, the friendly staff member assured us that continental items would be available from 6am - they weren't - We booked 4 airport transfers with the hotel - 3 were fine, but the first was very late and the driver apologised profusely. My concern pertains more to trying to resolve this however, as when I called reception, whilst the staff member was friendly and reassuring, they just said the driver would be there in a few minutes and then disconnected. I had to call back twice and instead of staying on the call to check where the driver was and update me, the staff member disconnected each time. Perhaps it was a communication issue, I am ashamed I don't speak more Spanish, but this could clearly have been handled more supportively. - The WiFi access changed between our visits and the new voucher system only allows a single device. This meant I couldn't sync my kindle and my son had to confine himself to a single device (of many - no bad thing in my view, but he disagreed!)