DoubleTree by Hilton Hotel London Ontario

Staff very polite and helpful.

No hot water...only warm. Room small and dated. Fridge not working. Wifi tricky to connect to. Expensive to park.

The staff and cleanliness were superb! The human component of our stay was not at an issue. :)

One of the features we filtered for when searching for accommodations was a pool, which this place has, but unfortunately it was closed for repairs, which we discovered upon arrival. While the staff were very welcoming and helpful, our suite was terribly dated...no smart TV, which is not the end of the world, but also no exhaust fan in the washroom, which I found odd for such a highly-rated hotel. The location was great for us, but not great enough to justify the cost of over hotels that did have the above amenities, and were within the same immediate area/price point. Also, no usb or breakfast, my husband added.

Location

Ice from machine covered in black dirt/mildew. No hot water in pool shower. Tripped on large rug at front entrance that was not spread out properly. Rude night staff at front desk. Poor key card technology difficult to swipe to open parking lot arm