Citadines Trafalgar Square London

The location.

Check-in was slow. Room was hot (24 C) and unable to lower temperature despite ask of the front desk.

Location is amazing close to Trafalgar Square and the Tube lines (Charing Cross and Embankment Station). The staff were really good even though I got some negative vibes from one after I made complaint around air conditioning breaking down and how it was handled.

I had room 112 (17-21 Sept) which had tired decor and non functioning air conditioning. Air con had broken down which they had to then switch off for the whole building (which happened after a recent repair) and would be non functioning for another 2 weeks (according to them). Staff provided a fan AND portable air con unit which made the room just survivable. It’s an old building which needs work. My impression is that the hotel group is milking profit from the location and using it for staff training. The staff I encountered were doing their best with great attitudes but clearly no real accountability or ownership with front desk managers coming and going on a daily basis. Almost felt a sense that they knew the building is working against them and having to deal with grumpy customers for a day to develop better service skills.

Excellent location for theatres in The Strand. We like having a kitchenette so we don't have to pay inflated prices for breakfast.

Unfortunately the fridge in our apartment wheezed and groaned its way through the night.

Close to Trafalgar

No service, no cleaning,

Great location (just off Trafalgar Sq. and 2 mins walk from the tube station); room is big by London's standard and the price; reasonable facilities

The room smelled a bit when I first moved in, especially the kitchenette, either it got better later or I got used to it. Linens were not changed during my stay (3 nights), but you sort of expect that with a serviced apartment. I would be better if we were told how often they change though.

Great service . Very good secure parking

It isso convenient and central for shopping and the theatre

I thought the carpets in the corridors were threadbare