Worse than I expected
Noise, no toilet in the room, old windows that allow cold air through, size of bed, and overall value the money.
The floor is practically destroyed. It is highly dangerous to walk - anywhere in the hotel
The staff were pleasant and helpful. The hotel is well situated and within a few blocks of Russell Square tube station. The room had high ceilings and was reasonably comfortable and appointed. Good continental-style buffet breakfast was available.
Carpet in room was very worn and needed to be replaced. Shower was so-so. Light over wash-basin didn't work. There was a heavy, uncomfortable cover on the bed and nowhere to put it if you took it off the bed. Cold meat available at breakfast was left uncovered on buffet table--not good health practice!
Small old fashioned rooms
The hotel is in a great location and is easy to find. The hotel is clean and the room was large and finished to a high standard for this money in London. The staff were efficient and helpful too.
If I were being picky I'd say that the lack of a lift was a shame. It was also odd to have a shared toilet (although well fitted out and maintained) as there was plenty of space to have made the room en-suite.
Clean,well located ..freindly courteous service..good value.
Friendly, professional staff, good tv and nicely decorated. Comfortable bed (despite the size)
No coffee in one room, no milk in other, vastly different room sizes, one very small with very small bed, the other was very large with very large bed. Additional charges for paying via debit card.
I asked for a quiet room not overlooking the road - that's what we got. Very polite staff. Very comfortable bed, clean and well equipped room.
My husband was unwell, and I asked if he could sleep for a few hours more on the day of checking out. I was told he could, at £15 per hour. Thought that was a bit steep and somewhat unsympathetic.
British Museum sijaitsee 3 minuutin kävelymatkan päässä ja Piccadilly Circus 4 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ilmainen kiinteä internetyhteys, limusiini- / town car -palvelu ja express-sisäänkirjautuminen.
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