Great Cumberland Place

Only location.

I booked this hotel expecting it was the same 4 star hotel I have booked two years back. When arrived here I found that the hotel I stayed last time has changed its name to Hard Rock Hotel. They asked me to go to next small hotel which is according them where I have booked this time. If I knew this before I might not ever book this hotel. It is not even a two star.

The location & the staff were friendly.

The air condition was not working, and it was really HOT! Worst experience ever

Only the location but we used uber all the time so its not a very good deal after all

-rude staff -call the reception many times no answer -AC was not working & money was deducted already, the reimbursement takes up to 1 month -bathroom is 2 starts quality -old phones & very bad service -high in cost compared to the service they provide which is not good at all. -lounge is very small & no options -pictures dont match the real rooms. -family was very upset & definitely the first & last time in this hotel

Location

Staff shortage and unhelpful

The air conditioning was broken, a fan was provided however in the bedroom area there where no power outlets to plug into, very disappointed not an enjoyable experience for my 2 teenagers.

The location

The AC in out first room was broken We received another room and asked for our luggage to be transferred but they got lost on the way. We asked for an extra bed before two weeks and the room we got doesn’t fit an extra bed! They left the bed in the hallway! I will never go back to this hotel

It was a mess because of the alterations and clients should not be charged full price

The elevators were out of order and it was only one working.The lines for the elevators were huge and when we left had to carry the bags on the stairs !

The receptionists were so helpful

i didn't like the size of the rooms, the singe deluxe and the double too there were too small.

perfect location but that's all

lack of paytv. room was very noisey. access to the room was via a ridiculous underground tunnel! no access to the gym as the key wasnt working ......the list of small issues is ridiculous for a hotel of this reputation.