Grenville Hotel

Nothing. It

It was absolutely didn’t worth the money I paid although the staff made effort to please me as I booked the room through Book Not same pictures with what I saw online

Cleanliness.

One of the male staff members commented 'Masha Allah' on my hijab. He also came to my room and offered me a jacket because i did not have one. He also said that usually they charge £2.50 per hour to access the internet but it would be free for me. Why should the wifi service be free just for me? When I asked him the direction to go have breakfast, he directed me and sat in the breakfast room. He was not in the room earlier, even if there were other people having breakfast. He offered to shake hands with me, I refused. The staff did not provide me with the wifi code on my arrival either and when I called room service, they just said, hello hello, nothing more than that.

Filthy

the location was very convenient

The bathroom had not been cleaned in our room. It was disgustingly dirty from previous guests. Room was shabby and small, which was okay, but heat and hot water were unreliable. The hotel advertised free wi-fi and then charged 2.50 pounds per day per device.

Convenient locations

Cold and tiny room.

The staff were friendly and helpful ,the price was reasonable and it is central though not near any tube

The room was in a cellar and very cold in winter they did not have any spare blankets the endings is taken out of a small caravan so is tiny

the room was large and comfortable. The bed was fine. The location was awesome.

The breakfast was an absolute nightmare. One of the members of staff was outright impolite. The ensuite bathroom turned out to be a plastic cubicle. Clean and functional, but not for large/tall people. On our day of departure people tried to open our door twice (!) before check out time. The 'making' of the bed amounted to covering it with a bed spread, a book i left on the bed was just covered, that was all there was to it.

Open reception 24 hrs so did not need to take key out

Did not get breakfast as no room in the dining room

The location.

The carpet looked like it had never seen a hover!

unsatisfactory

poor room and facilities

good location, kindly staff

bathroom very small, caotic breakfast room, breakfast quality