Crowne Plaza London - Kings Cross

We used this particular hotel many times and always loved our stay there. Hotel looks nice, staff is friendly. Lovely bar and beautiful lobby.

First of all, parking. Always an issue there, there was one car parked in 2 spaces which we could have used, but staff was unable to contact guest who left his car in the middle of the line. Then, we were told to park in nearby car park, which was closed (staff wasn't aware of that?) We had to go and search for another one. It took us 1h to find one and get back to the hotel. Total waste of time after 3h of driving. Room- it was one of the worst ones we ever had, tiny with a bad view. Sleep- we hardly slept as there was loud party in the room next door, phone didn't work in our room so had to use my mobile to report the disturbance. After 30 min of shouting, banging the door and loud music I had enough and called the reception AGAIN. It took them 50 min to sort the situation out. Unacceptable at 4 am in the morning. Unfortunately, you have lost regular customer Plaza. We won't be coming back.