Hilton London Tower Bridge

Location and rooms are great

We stayed here for our anniversary last year and we were made to feel so special we couldn't wait to book again for this year. Unfortunately, this year wasnt as special which was disappointing

The location of the hotel is great just behind it is the tower bridge. Opposite is a brilliant view of The Shard. Good restaurants and food stores around like M&S, plenty of coffee shops. Train station/underground very close to the hotel. Rooms clean which is good we were lucky we had a big window with bit of a view of the Shard.

Couldn't use the roof terrace as it is only for guests staying in the executive suits. Should not put those pictures up or make it very clear it is not for the use of all guests. Ball pit wasn't in use. I contacted the hotel after booking the room and noticing it only had a king size bed but we had a 10yr old with us and had entered that in the search criteria. I was told thy wld put an extra bed in the room. On arrival whn i went to my room it was just a double room with one bed with the view of a wall. Went back to reception the gent said thy didn't have any notes about the extra bed but they can put one in to the room. I wasn't happy with this as the room was way too small for another bed to go in there. The gent was very helpful and put us in a deluxe family room which was great it did the job.

Really good quality rooms, very clean, comfortable bed and really good blackout curtains. Great location too - so close to London Bridge, Borough Market and Tower Bridge. You have to pay for WiFi though - £13 a day...

No tea and coffee in the rooms isn’t great, and £13 a day for WiFi?? Come on, Hilton. Charging for WiFi isn’t going to make people join your club, it’s just going to annoy decent customers who have paid a good price to stay in your hotel.