Nell Gwynn House

I thought It was a appartment however they put me in the smallest pod there if I knew I would of booked something else as that was mt last weekend me and my misses have as she is due a baby didnt have no tea or sugar either

the bed was lovely ac worked well

Nothing. They lied about their services and refused to give me my money!

The two members of staff Marco and Arek, they were very helpful when me and my partner had to change room 3 times.

Our first impression of this place was not good, we picked up the keys to the FIRST room, walked in and it clearly had not been cleaned, cigarette ash all over the window sill, table etc, I was astonished that this would not have been checked before a guest checks in, so i had to go down to the reception and request a room change, We were then moved from the 2nd flr to a 1st floor room that at first glance seemed ok until i turned the tap on in the bathroom and the smell of sewage engulfed the WHOLE APARTMENT, there were STAINS on the sofa so we did not even want to sit down to wait for the room change, we just stood there with our bags waiting to go to a new room as this was so dirty and grubby we couldn't believe it. It was so disappointing, i went down to the reception for a third time and was asked by Arek on the desk to call a number to speak to the Manager, unfortunately he did not answer his phone, so Arek had to speak to someone to try and find a room that was free to put me and my partner in. A third room was found on the 9th floor so we moved up there. Again at first glance all seemed ok, turned the taps on in the kitchen and lo and behold the same thing happened again, a dreadful stench of SEWAGE all through the room, at this point we were so exhausted with the coming and goings that we decided the best thing to do was to just go to sleep, so pulled down the blinds and we saw dead flies all over the windowsill ! Also in every apartment we went into there was the post strewn all over the floor. Will not be visiting again and will not recommend anyone else to do so, such a shame as it is in a good location. Arek and Marco were very nice and tried their best to help and remained professional through a difficult situation which was of no fault of their own, unlike the man on the desk the following morning when we checked out, He didnt look up at all from what he was doing,when we spoke he just gestured with his hand where to leave keys. Enough...

It's in a good location and the building is very nice.

A half eaten bag of crisps left in the kitchen. Also an opened bottle of water, which was in the bedroom. It was 3/4 empty.