Nell Gwynn House

Great location

That is extremely disappointing On the website when we booked it did not say that there was no housekeeping on the weekends In the room it states if you want you towels changed daily to leave them in the shower and On Saturday there was a house keeper who unlocked our safe, so that is a false statement. She was an Italian lady When asked to get towels I said I’m sure you have spares somewhere and the concierge said they don’t. I said that was ridiculous for a standard of accommodation like the Nell Gwynn. They did get some, so they actually lied to me and only got them when I demanded in front of other guests to highlight their lack of trying to help a guest. Again: A) No cutlery in the room B) Tea and coffee not replenished C) Wifi not working Most disappointing was that concierge lied to me. If you think that non of these complaints constitute a refund of any amount. I would like an honest and self reflected feedback from you stating why. I recommend you putting yourself in my shoes when reconsidering this and reflect what would I do in this circumstance

Only the location

Room for 4 people absolutely insanely bad, can’t even fit 2 people. Not changing towels everyday is a disaster. The worst stay I had in my 25 years of travel. Highly expensive for that property. Extremely dissatisfied