Royal Guest House by Saba

The facilities were clean, and staff welcoming.

Room was noisy and bed uncomfortable.

My parents stayed in this hotel for 3 nights. We've confirmed with the hotel staff on first day we move in that the soaps in room would be replaced and offered new daily. They didn't. Not until we went down to the reception again n again, the staff finally remembered to give us some new, though it's already the last night of our stay. I think the careless staff indeed gave us a bad overall impression of its service.

Room was basic but had everything we needed. Room was clean, with the exception of the strong lingering smell of cigarette smoke. Location was very good - exactly what we needed. Breakfast was very good.

Checking-in was a little confusing and unprofessional. Room was clean, with the exception of the strong lingering smell of cigarette smoke - lots of cigarette butts on bathroom window-sill. Mattress was extremely uncomfortable - could feel all the springs sticking in you.

The hotel manager was superb, very friendly and helpful. The room was clean and presentable, if a little on the warm side for me personally. Basic accommodation, but fair for the location and price.

On of the hotel staff members insulted my daughter at departure. I subsequently spoke to the manager who said he would look into it.

Friendly staff

Rooms not to a good standard bed uncomfortable

I feel that when booking it should be with one specific hotel, not one in the group which are all on the same road. We were at 3 addresses before getting our room. We did not stay in the Royal Guest House booked.

Location and proximity to Hammersmith Broadway, transport and shop

the location

kitchen can't be used by guests