The Cranley

We turned up to the hotel to find our Four Poster bed room that we had specifically chosen had just been given to someone else. We were instead given a basement room that was full of damp, water on the floor near plugs, tiles loose and would fall off the wall at any minute and paint peeling of the bathroom wall. No drink making facilities and only one pillow.

Location South Kensington very upscale English, safe, close to all kinds of eateries, stores, and access to transportation to all points of interest. R

Did not give us room promised, water pressure poor, breakfast poor, management not always available .

Maintenance was very poor and also the management. It is under new management, upon checkin discovered 5 bulbs (including bed reading light) not working in the room. Despite numerous reporting this was never fixxed. Despite numerous requests to escalate to the Hotel Manager he was never available. Finally on last day (of 12) 3 of the bulbs were replaced but still some not working when we left.

Area the hotel is located in. Quiet surrounding in general with good access to public transport.

Staff did not responed on mentioned problems with the room. Even though the reception lady was friendly, she always seemed too busy with other guests to pay sufficient attention to individual enquiries. Room was mostly clean but in an overall bad shape. The rugs are deteriorated, the walls look and smell mouldy and when we arrived a pillow case was dirty which had to be replaced. It can be excused that the hotel needs a complete re-do, however daily management problems are inexcusable (e.g. cleaning materials lying around in the corridor, weak breakfast service, dirty windows etc.). We decidet not to have breakfast at the hotel, as the room was overfull, the juices and mueslie were empty and after unsuccessfully trying to catch the attention of the waiters for a couple of minutes, we rather left.