The Cranley

The hotel asks for a credit card number as a deposit when you arrive. They then took £50 out of my account “as a deposit”, even though it was only supposed to be a pending pre-authorisation, not an actual debit. A week later they have still not refunded the money, despite nothing being wrong with the room. I have chased the accounts department 4 times and each time I am told “not yet not yet”. They’ve basically taken my money and won’t return it. Will never stay here again. Beware.

Very good night's sleep due to the hypnos matress and the pure cotton sheets. Lounge and bedroom decor were pleasant if a liitle tired.

No information given or available in room regarding breakfast, check out or room facilities. No hairdryer or tea/coffee making facilities in room and only offered hot water as extra (declined) for use with own tea bag. Breakfast was limited and both fresh milk and yoghurts provided were not kept cold.

Location is ok.

Pretty much everything. This used to be a classy little hotel a long time ago. It’s not well maintained, carpets are dirty and the whole place is looking drab and tired. Best avoid it.

The location of the hotel was accurate and easily accessible. The bed was very comfy and the bathroom was clean.

When booking, I requested that the hotel welcome my new wife as we had got married the day before. This was acknowledged and confirmed by the hotel. Nothing was mentioned and the actual welcome was basic, even for a standard hotel visit. The facilities in the hotel were minimal, there was no kettle in room, no iron and the elevator was extremely slow. Furthermore, the breakfast room, we in there nearly 20 mins before anyone even asked us if we wanted tea or toast. The second day we couldn’t even get a seat so had an extra expense of finding an alternative breakfast down the road. The furnishings around the hotel were dated. Several carpets were worn and torn along with the sofas. The carpet in the bedroom was filthy and torn also, along with the stained headboard.

The night shift staff was really good and helpful

Almost everything. I don’t even think this hotel can be categorised in the 4*. The room deco and facilities were not even up to the 4* standard, didn’t actually look like the pictures shown on website