LAX Suites

Staff rude dirty dishes for rooms with kitchens didt want to clean pool

The location was cool

Customer service was poor. They refuse to clean the pool they refused to give us free ice overall it was OK with not the best.

Nothing at all

The managers were rude, argued with me, accused me of stealing my own travel visa card, they took money out of my account 2 times instead of once, making me pay for my room twice as well as having to give them a cash deposit, they chose not to reply to my emails prior to check in, so l didn't even know if I had a room until l turned up at 1am, and the facilities were dirty. Look at my photos of the pool, would anyone want to get in it???

Proximity to aiport

Cleanliness of the hotel, carpet smells

Location

Room cleanliness

When I left.

The room was terrible,it smelled bad and was dirty. My son and I both left with headaches. There was mold in the bathroom. The shuttle service is a joke you have to walk 7 minutes dragging all your luggage from the bus station where airport shuttle stops