Sheraton Gateway Los Angeles Hotel

Great place to stay!

Worst shuttle service

The staff of Sheraton’s contract shuttle services were very rude to the customers. He forgot to mention my airline while stopping at T2 for other airlines’ customers and said this was my fault that he had to take me back to the terminal again. I told him this is not my job to know which terminal my airline is located. I stated that he was very unprofessional to say that this is my fault and his attitude is ridiculous, and then he told me to WATCH MY LANGUAGE?! Sheraton really needs to work on their management on contracted staff. I will never stay with Sheraton again due to this reason.