Sheraton Gateway Los Angeles Hotel

Everything was amazing except I never received my deposit back.

Everything was amazing except I never received my deposit back. That really puts a bad taste in my mouth and cannot trust the hotel for that.

The hotel was beautiful as well As the location. Great view of the airport

The only thing I didn’t like was there was a joint door in our room that was connected to the room next to us and the couple inside the room joint with us was extremely loud and I was able to hear them all night it wasn’t until a little after 2am that they finally were quiet. I called the front desk to ask if they could call the couple next to us to ask them to lower their voice and the guy at the front desk literally hanged up on me. Other than this the room was great.

It could have been better. I didn’t get the high floor that I requested and they deactivated my room key. It wasn’t even check out time. They also only have one washer and dryer. The staff wasn’t friendly.

The staff wasn’t helpful.