Louisville hotellit lähellä Galleria Mall

Plussat: Super nice and accommodating of our needs. We arrived after midnight with a 4 month old baby and they had the crib and everything all set up. Highly recommend!

Plussat: Location was great, and the bed was comfy.

Miinukset: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Miinukset: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Plussat: Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away.

Miinukset: Did not like the price of the hotel. But the location was so good I would pay it again.

Plussat: Aloft is very close to great shopping and some amazing restaurants. Parking is easy and very close. Super friendly staff and a very nice bar.

Miinukset: Bar should be open later.

Plussat: Very updated, chic modern. Very comfortable beds and pillows. Great bar! Great downtown location [walking area]

Miinukset: pay for parking and breakfast

Plussat: I enjoy staying at A loft properties, Aloft Louisville downtown was the perfect location for attending the Forcastle Waterfront weekend event.

Miinukset: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Plussat: The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center.

Miinukset: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Plussat: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Miinukset: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Plussat: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Miinukset: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Plussat: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Plussat: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Miinukset: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Plussat: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Miinukset: Online when we booked it stated that it was a free breakfast which coming to the hotel is not true. We had to agrue with them to get a free voucher. Then the staff told us the wrong time for breakfast so we missed it. They hotel key system is very annoying. You had to scan your key many times to to get it to work for the elevator.

Plussat: Very friendly and helpful staff at reception.

Miinukset: 8Up understaffed on weekend nights.

Plussat: 8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic

Plussat: Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced.

Miinukset: Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.

Miinukset: Need to have free Internet. It's 2015

Plussat: elegant rooms and comfortable bedding great location

Miinukset: room was a bit small but adequate and room near elevator had lots of hall noise

Miinukset: That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.

Plussat: The staff was very helpful and friendly. The room was clean and comfortable.

Miinukset: The parking garage was hard to get to.

Plussat: The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable.

Miinukset: The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.

Miinukset: Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.

Plussat: It was semi-centrally located, a nice hotel and the restaurant food was decent.

Miinukset: I made my reservation based on a call to the front desk that confirmed they had a specific cable package, which, upon arrival in my room, the hotel did not provide. It is not a big thing, in the grand scheme of things, but it was quite irritating and avoidable.

Miinukset: I was kept up all night by the steam heat valves. There seems to be a pattern in reviews that if you are in a room ending in 26, this is the case. When I went to the front desk, they seemed to know and just gave me another room. This is obscene. Nobody should be assigned rooms that they know will keep you up all night. Additionally, the construction in the lobby and changing of locks make the overall experience a pain. Add to that the insect in my room and the running toilet and I'm not happy. They did address all these things, but that was really not enough.

Plussat: Hotel staff was warm and welcoming. Front desk apologized in advance for any disturbance due to their continuing renovations, and told us they would be limited to 9 am to 5 pm. Since we were mostly away during those hours, and the noise was minimal, it was no bother at all. I really appreciate their being proactive and informative.

Miinukset: The music in the restaurant was too loud for our taste, but others seemed to enjoy it.

Plussat: Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.

Miinukset: The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.

Plussat: The location is good.

Miinukset: The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.

Miinukset: Was bumped as Hotel was oversold, even though I had a confirmed reservation and confirm number

Plussat: Ideal location.

Miinukset: Should have a free breakfast option.

Plussat: Great location fantastic staff