Louisville hotellia

Plussat: Beds comfy, breakfast great

Miinukset: Nothing

Plussat: Location close to restaurants and shopping

Miinukset: Bed seemed little soft

Plussat: While traveling from DFW to LI Ny we purposely looked for a Drury Inn . We were very satisfied all around . Beds n pillows comfortable. Allowed us for a restful sleep while hitting the road for another 12 hour drive . We booked same location returning

Miinukset: None

Plussat: We came in after a long drive and they had 5:30 kickback. They fed us dinner with an array of various items, and adult beverages were only .75. Rooms were amazing. I will only use this hotel from now on.

Plussat: Decor was very attractive. Very good breakfast Love the kickback

Miinukset: Did not like the plastic untensils and styrofoam plates and bowls used for Breakfast

Plussat: Nice rooms, pool and hot tub

Plussat: So clean we commented on it several times! Loved the snacks with an always hungry 6 year old boy, this added another layer of value!

Plussat: breakfast was good..selection of food was good. Happy hour was a great value and was good also. The facilities were very clean and comfortable

Miinukset: Food could have been warmer or a microwave available. Flavored coffee creamer selection. The beds were not very comfortable but overall everything was good.

Plussat: It was a great location. It was a short drive to downtown, plenty of food and shopping options nearby, and the hotel was overall very well. The breakfast and 5:30pm food was okay, but having that option was great. I will definitely consider staying here again if I'm ever in Louisville overnight.

Plussat: Location, cleanliness, free breakfast

Miinukset: No

Plussat: The room was spacious, clean. Nice dinner and breakfast

Miinukset: Just wish they had a shuttle to downtown. We used Uber

Plussat: It was very clean and absolutely beautiful! It is clearly well taken care of.

Plussat: The room was spotless and the hotel itself is as unique a place as it gets. The A/C was wonderful.

Plussat: Great artsy funky hotel. Good bar and restaurant

Miinukset: No external view from room

Plussat: Location, location location. Besides being a beautiful Historic hotel with a great staff and amenities , we couldn't have found a better downtown Louisville location.

Plussat: The staff was friendly and helpful. The room was very clean—the linens, bed, and bath products made for a very comfortable visit to Louisville. The design of the room was well thought out, and the two chairs in the room were very comfortab

Miinukset: No.

Plussat: Art , decor and your fabulous staff

Plussat: Very nice selection to choose from.

Miinukset: The price was a bit high.

Plussat: Very nice staff. Cool atmosphere and art museum is open to all for free. Cleanest hotel I have ever been in, amazingly clean. Very comfortable beds.

Miinukset: Parking is in parking garage close to hotel and is paid parking. Its downtown though, so maybe to be expected. They do a $100 fee on card used to check in. Hoping this is one of those refunded debits where they are just testing card.

Plussat: Kinky arty flavor.

Miinukset: signage for restaurants not too helpful.

Plussat: Such an amazing experience. Tyra especially went above and beyond to help us. She was kind and understanding, just wonderful! We had unforseen circumstances occur and had to find a hotel last minute at 3am. 21C was incredible in helping us check in. Customer service was first class. It's a beautiful, interesting one of kind hotel with art and installation pieces that were fascinating. Great location- easy to grab ubers all around Louisville. We loved it and would most definitely come back!!

Plussat: Unique museum environment

Miinukset: We arrived at 4pm and finally checked in at 4:40. We were given misinformation on the parking right next door to the hotel. First of all, parking clearance was only (6-8) for the parking structure next door.

Plussat: Love the art museum and the hotel restaurant had an amazing breakfast.

Miinukset: The only reason I gave the room a 7 out of 10 stars was because the pillows were very flat.

Plussat: The trip Was amazing the hotel was above expectations the staff were polite and extremely helpful. Clean welcoming and very prestigious

Miinukset: Everything was amaizng

Plussat: Although from the outside and even main lobby the hotel might look dated, the rooms are so nice! I didn’t expect much, but this hotel went above and beyond. My favorite holiday inn express so far!

Plussat: Friendly front desk staff.

Miinukset: The construction on the roof started at 8am. It took 45 mins for clerk to call mngr and figure out how to check people in at 11pm. When i got to my room bed was not made and room dirty. The clerk apologized and gave me another room. C- on the stay.

Plussat: We loved everything about it. So clean and the beds were very comfortable.

Plussat: Breakfast had excellent options everyday. The hotel was clean and fresh all day, everyday. The staff was fabulous! The beds are sumptuous. Easy to get to.

Miinukset: Airport shuttle service, even if there was a charge.

Plussat: Excellent beds. Quiet for sleeping. Breakfast was good.

Miinukset: Just a note: They only serve bacon at breakfast on certain days.

Plussat: Shower gel, shampoo station in shower was great!!

Plussat: It was very close to the place we were going to Dailey. Very clean and staff was great had a little trouble with the prices to begin with but everything worked out.

Miinukset: Everything was great we had some problems with the reservation price but we got everything fixed no problems at all

Plussat: Very clean!!! The staff is so nice!!

Plussat: Very clean and very quiet

Plussat: Super clean!! Staff were incredible. Walked me up to my room to make sure keys worked. Issued bottled water anytime we needed. Highly recommend this property!! 5 stars !!

Miinukset: Nothing whatsoever to complain about.

Plussat: Front desk staff, super clean, great breakfast.

Miinukset: The Wifi was not the standard for IHG properties. There was no sign in, and the bandwidth was throttled very low (0.8 to 2 Mbps). My file downloads for work froze and failed. I tried my computer, my table, and my phone with the same poor results. Every other IHG property I stay at has great Wifi. Also every morning at breakfast the floors were being vacuumed, with a very loud machine.

Plussat: Hotel was good. It was close off of the highway a little outside the city. The downtown area is only about a 15 minute drive. Overall, the staff was very friendly, breakfast was good in the morning and our room was very clean.

Miinukset: There was construction going on at the time of our stay and I was initially worried about it, but never heard any noises so it didn't affect my stay at all.

Plussat: Staff were friendly and helpful

Miinukset: No help or direction as to what we should do with our luggage

Plussat: I was very pleased with the cleanliness, decor, the breakfast choices, even the smell was nice, but the thing I enjoyed most was the young lady attending the breakfast room. She was gracious and helpful while doing a great job keeping everything stocked and clean. Great job! And last but not least, a tip of the hat to the gentlemen (2 of them) attending valet area, they were a perfect ending to a very enjoyable stay. Sincerely, Dwayne & Lorrie Settle

Miinukset: The last two blocks of our walk from the Yum Center felt unsafe. Not well lit and the construction on the side walk made it a little scary to walk in that area.

Plussat: Great place to stay with a Tesla as lot with free Tesla chargers at Science Museum lot only 2 easy blocks away. Vincenzo is only a block away for a great Italian dinner and rest is easy walk too. Nice new spot.

Miinukset: All good.

Plussat: Love the kitchen and living room separate from the bedroom and bathroom

Plussat: Staff were all excellent.

Miinukset: Could use a whirlpool spa at the pool.

Plussat: The room was amazing, very beautiful.

Miinukset: I didn't like the view or the fact that the pool was out of order. That was the only reason I chose this hotel was because of the indoor pool. My daughter celebrated her 12th birthday and wanted to go swimming. Also an additional $50 was taken from my card and I have to go through a lot to get it back. That took away from our breakfast experience since I'm a single parent on a strict budget. It screwed with the overall experience.

Miinukset: For the price, breakfast even a modified one should be offered.

Miinukset: Bar closed early

Plussat: Everything,especially the comfort of the room.

Miinukset: Nothing!!

Miinukset: Checking in and out was way too long. There was no concierge for general questions.

Plussat: Probably one of the nicest hotels I have ever stayed in, beautiful vintage hotel with outstanding employees.

Miinukset: Not one thing!

Plussat: Location and architecture

Miinukset: Bed, mattress and linens outdated, definitely needs upgraded

Plussat: Location and service was most important.

Miinukset: No

Plussat: Everything

Miinukset: Location of check-in

Plussat: the hot brown sandwich

Plussat: I ate in the club room. I only wanted a light breakfast

Miinukset: I was more than satisfied with everything

Plussat: The character, the staff, the location, and the Hot Brown!

Miinukset: The bathroom had some issues that made it seem like it needed a redo. The ceiling was peeling, minor things.

Plussat: Historic and full of charm but updated and very clean. Customer service was TOP KNOTCH!

Miinukset: I wish there had been a refrigerator but I did see a sign in the room that you can request one to be brought up.

Plussat: The front desk, and the hotel employee in the Lobby bar were FANTASTIC and so helpful. We were treated like dear old friends and cannot wait to go back. And the Hot Brown - my word, the Hot Brown. We certainly experienced Louisville at its finest!

Miinukset: We forgot toothpaste, and they didn't have any. :/

Plussat: The breakfast in the club lounge was outstanding. The piano in the front lobby was a nice touch.

Miinukset: The staff seemed clueless and less than professional. The room we were assigned was actually occupied, and they didn't even know it. After waiting several minutes for the elevator to go up to the (occupied) room, we had to then wait even longer for the elevator back down to the lobby, as there was no phone anywhere in the hallway. Then we had to wait in line again to get a new room. The second room was smaller than the first, but it was nice overall. Someone walked into the room while we were in it, and then he quickly retreated once he realized we were in there!! I'm so glad we were not in any compromising position at that time. Also, the light in the closet did not work, and there was leftover popcorn and tissues on the floor from a previous guest. We ended up paying for an upgrade for the club lounge access, and that was actually the only great part of our stay. The staff in the lounge (both evening and morning) were outstanding! I feel that we should have received that upgrade for free as a result of how inconvenienced we were.

Plussat: Really NICE accommodations. Felt very upscale. VERY PROFESSIONAL staff.

Miinukset: NO.

Plussat: Professionalism and warmth from every staff member. Excellent restaurant. Food was outstanding. Everything was perfect. Will definitely recommend this hotel to everyone.

Plussat: Customer service!

Miinukset: The breakfast buffet was not very good.

Plussat: The hotel lobby was clean and beautiful. Great location and food was great after a long day. All of the hotel personnel we dealt with were courteous and professional.

Miinukset: Bathroom wasn't clean in our room. All the person at the front desk said when I showed her pictures is that it was "unusual." Room service messed up our order twice. Lobby was clean and beautiful. Great location and food was great after a long day. Have stayed here before but expect the hotel to maintain high standards of cleanliness.

Plussat: Breakfast was good. I ordered for 8 a.m. on Saturday and it was there on time and hot and plenty of everything.

Plussat: From the first call to the hotel, requesting an early check in, to the minute we left the hotel, we were extremely happy with the staff and service we received.

Plussat: It was so clean

Miinukset: To much chlorine in pool

Plussat: Rooms were clean, quiet and comfortable. Pool area was well maintained but crowded at times. Staff was friendly and helpful.

Plussat: The staff was fabulous: incredibly nice.

Miinukset: There was visible mold growing on air conditioner vent. Told front desk associate, and she got us a room on Club Floor and brought keys straight up to us in old room. Very apologetic and efficient. Went to new room, which was nice and clean, but hallway carpeting had clearly not been vacuumed for awhile. Too sloppy for a prominent Marriott in a very busy area of Louisville.

Plussat: Very clean and friendly staff

Miinukset: Wait time at the elevators

Plussat: Clean and convenient for what we needed.

Miinukset: no hairdryer in bathroom.

Plussat: Beautiful and spacious with plenty of amenities. Very friendly and helpful staff.

Miinukset: Minor snag with room availability upon arrival, but Kayla at the front desk handled things very well.

Plussat: Live entertainment and happy hour prices! Great room, terrific bed!

Miinukset: Live music and fun games for kiddos!

Plussat: This is a great example of the new hotel experience. Reminds me of hotels I've stayed at in Europe. Well done

Plussat: Its proximity to the highway and the location near a ton of retail.

Miinukset: The room itself was good, but its so loud with the doors on the hallway opening and closing. We did not sleep well because of the loudness in the hallway and how much you could hear within the room.

Plussat: Cleanliness

Plussat: Everything. One of my favorite hotels.

Miinukset: Everything was great.

Plussat: Nice hotel, good location, and a friendly staff.

Miinukset: Not a thing

Miinukset: Very tall closets Difficult to hang clothes if you are short

Miinukset: Main light switch controlled majority of the power in the room. Could not take a shower without the room being lit up. Very loud as well. Food is very pricey and no free breakfast.

Plussat: Liked the outside area, the bar and the fact that we could bring our dog.

Plussat: Location was great, right across the street from a strip mall which had a lot of restaurants and a meijer grocery store. Easy access to highway.

Miinukset: A bit loud on Saturday night with band playing in lobby and people outside on patio. We had to get up early the next morning so it was unfortunate our room overlooked patio.

Plussat: The staff was fabulous. Had live music which was refreshing to hear while sitting in the open concept bar.

Miinukset: Had a mildew smell in the hallway of the guest room and also being charged for a toothbrush.

Plussat: Very nice, clean and roomy hotel located in a nice area. Had an awesome hot breakfast with everything you could ask for.

Miinukset: As a smoker, I am outside a lot. Would have been nice to have some benches/chairs outside. I did not dislike that there were none...just would have been nice if there were. I know no one cares about smokers wants...just my thoughts!

Plussat: how big the room was

Miinukset: I thought the breakfast and managers reception were below par from other Homewood suites we have stayed in

Plussat: The staff was exceptional, ! We actually checked out ready to fly out. The airlines oversold our flight so we decided to recheck back in and loved it even more! Thanks everyone! We will be back next year!

Plussat: First time staying at Homewood Suites. Very impressed. Will be at the top of our list the next time we travel.

Plussat: The suite was nice and clean. Breakfast was good. Coffee was good. We had our Yorkies with us and it was comfortable for them as well.

Miinukset: Can't think of any negatives.

Plussat: The staff are great. They were very welcoming and even remembered my name.

Miinukset: The price is ok, not great.

Plussat: Hotel rooms are spacious and kept clean. Service at the front desk was cordial and friendly.

Miinukset: There was one thing that came up after my trip which irked me. After coming home from the trip, I noticed that there was an inexplicable surcharge on my account the day I arrived at the hotel. I did not appreciate the lack of transparency from the hotel.

Plussat: The staff was extremely friendly and went above and beyond, the room was extremely clean, and the area was a great location

Plussat: Beautiful Ambiance. Fantastic Fitness Center. Breakfast was yummy. Every human we came in contact with was extremely friendly and kind. Quiet. Clean. Comfortable. Beautifully located. Kind of would like to move in. :-)

Miinukset: There was absolutely nothing that I could complain about. Except maybe they could get more of a variety of different pillow hardness. Pretty Petty. :-)

Plussat: 1. I like the friendly approaches of the staff. They were very warm and caring. Prompt services. Always willing to help and most importantly they’re courteous. Always making friendly comments. 2. The room cleaners are very good. They ensure the room is very tidy and they never complain.

Miinukset: Need to improve on the breakfast. It is important.

Plussat: Newly remodeled, clean and the rooms are very spacious.

Miinukset: No

Plussat: Loved the pillows

Miinukset: Did not like that you had to go outside to get to the parking garage. Also, we could not get the water going in the shower in the morning. We needed to leave early and didn’t have time to call for help.

Plussat: Liked the amount of protein foods items. The location was perfect relative to the conference center and the tourist attractions. The airport shuttle was very convenient.

Miinukset: All of our expectations were met.

Plussat: Location was perfect! Easy in and out, very clean, and friendly staff.

Miinukset: Wish there was a pool.

Plussat: The check in was smooth, the staff was friendly, the hotel was very clean, very well decorated & my room was one of the best I've had in Downtown Louisville. I asked some staff for advice on area places & they were all very helpful. Will stay here again!

Miinukset: No

Plussat: It was a good hotel in downtown area with comfy beds

Plussat: Nice rooms, close to the interstate and friendly staff.

Miinukset: No pool

Plussat: 24/7 airport shuttle service

Miinukset: none

Plussat: Location was great and the room and staff were excellent!!

Plussat: Absolutely nothing was good about this Hotel. Worst experience I've ever had with a Hotel. I travel approx 100 nights a year. This was by far the worst experience I've ever experienced.

Miinukset: The Management was extremely rude. I would rather have stayed in a Motel 6. The staff followed suite with management extremely rude.

Plussat: Very clean, really new and friendly staff!! Also location quiet good!

Miinukset: Nothing but a pool would had been nice

Plussat: It was close to everything

Miinukset: Shuttle was only for airport travelers

Plussat: Breakfast was great.

Miinukset: Mentioned the mold in the bathroom upper ring and was told they would take care of it, but they didn't. I would not be surprised that this is a problem with all the sinks.

Plussat: There was a minor issue with the sheets on the bed but hotel employee  at the front desk took care of it in a flash. He was terrific!!

Plussat: Everyone was friendly and helpful especially hotel employee at the front desk! He made sure we were taken care of when requiring special considerations (rooms located close together and close to the elevator.)

Miinukset: No.

Plussat: Breakfast was very nice. Location was easy to access right off the highway. Room was quiet and comfortable. Price was much better than staying in downtown.

Miinukset: Front desk was often unattended. People had to wait for them to emerge from behind a closed door. Desk clerk asked too many personal questions as I was checking in (none of which were pertinent to me getting my key and obtaining my room).

Miinukset: Too many loud kids in the pool and in hall

Plussat: Couldn't asked for more than this hotel give us great breakfast bar and at night they put out free dinner buffet. The staff went out of their way to be accommodating.

Miinukset: If anything the location but even that was not a big issue.

Plussat: Awesome happy hour snacks that really were our delicious dinner! Very nice and clean rooms!

Miinukset: No

Plussat: Very good clean property. Staff friendly

Plussat: Staff where discriminating and there’s someone still trying to charge my card three fraud attempts since leaving from the Drury Inn

Miinukset: They looked down on me

Plussat: Great location and staff

Miinukset: No

Plussat: Breakfast and one of the Staff

Miinukset: I get tired I select second floor When I arrive We find the elevator broken and they move me to fifth floor My son disable Also get tired from the stairs The room phone not working Thanks

Plussat: Internet is rock solid in the room

Miinukset: Dinner could have been better.

Plussat: This is an outstanding hotel. The staff was amazingly helpful. Great place to stay

Plussat: The pool was an attraction for most of the children in the hotel. The water is rather cold but the pool is a good size with a separate hot tub. The two room suites provided welcome space

Miinukset: The twin beds were not queens but probably small doubles, about 4 feet wide. Not a lot of space to fit two people (adult and small child) in a bed. However, there is a large sofa bed available in the sitting room.

Plussat: Staff was very attentive. Hotel held a Happy Hour each evenings for guests. The split rooms allowed flexibility in sleep times. Center atrium was beautiful.

Miinukset: When front desk was asked for a local, non-touristy, restaurant were they would take their family to, they provided what turned out to be and over oriced under quality steak house.

Plussat: The staff did their best but the facility & furniture need an overhaul

Miinukset: Heat was blowing cool air. Moved rooms but it was a smaller handicap room. That rooms beds were lumpy and uncomfortable. I’ll not be returning

Plussat: The breakfast was good.I liked the location.

Miinukset: No, I was happy with everything

Plussat: The hotel was very nice and exceeded our expectations.

Miinukset: No.

Plussat: The rooms were very clean, that was great, we liked the hot tub being extremely hot , the pool was fun for the kids, I loved the coffee downstairs, breakfast was pretty good too

Miinukset: They never had forks on hand, every morning all fork caddy's stayed empty, people complained Everytime They Were Out Of Forks, also for all the people that stay there, seating was a real pain, not enough chairs, to accommodate all that come down from every floor for breakfast, the pool area wasn't kept up with used towels not put back or picked up placed in the proper bin, the floors down there could had drained better, or staff could do better on keeping the floor dryer, Literally you couldn't walk barefeet with long jeans on without getting your jeans wet as you walked in the pool area, people would leave plates, cups, drinks on the tables in the pool area, it could had been monitored by staff more often, replenish towels more often in the pool area too, times they were lacking, the one elevator to the right door would not shut all the way, it would go up being partially open, lots of folks complained about it , I didn't like being told that all the drink machines on every floor stayed empty or don't work, and they requested you to buy from their main lobby store where the exact same 20 oz drink was a dollar more than the machines on the other floor's

Plussat: I proposed to my girlfriend in Louisville and they helped me out so much

Plussat: Nice and clean for the most part. Pet friendly

Miinukset: Didn’t clean our room on Saturday trash cans still full and toilet leaked on floor in bathroom for two days and still Leaking when we checked out.

Plussat: Clean, well decorated, breakfast.

Miinukset: Sleeper sofas are old and a little dirty.

Plussat: Everything!!

Miinukset: No.

Plussat: The staff was very nice

Miinukset: The elevator was constantly breaking, when we were eating dinner, water was dripping from the ceiling onto us. The breakfast was so crowded that we couldn't even get to the food in under 30 minutes.

Plussat: Breakfast was great and we loved the evening reception. Excellent stay and we will be back

Miinukset: Ran out of plates and silverware at breakfast but we came at a busy time each morning.