Vertaa hotellit Louisville

Plussat: Very clean, updated decor

Miinukset: Had to go through shopping mall parking lot to get onto main road. Traffic was terrible in this area.

Plussat: The rooms were spacious and clean. The location is in close proximity to upscale shopping and restaurants.

Miinukset: No

Plussat: Ease of check-in

Miinukset: None

Plussat: It's a mini vacation from home. You get free breakfast and dinner, unlimited pop and popcorn, pool,spa, alcoholic beverages and more. It's great if you want to get away for a day or a week. The customer service was excellent.

Miinukset: No

Plussat: Cleaniness

Miinukset: Having to do a u-turn everytime I exited the property. A little noisy from the other guests slamming doors.

Plussat: Beautiful room with free HOT breakfast!! And pool was great!

Plussat: Lots of stores around. Comfortable bed. Great bathroom (e.g., shower has dispensers and a shelf for keeping things handy while showering). Good breakfast. Supposed to also have complimentary supper, but I checked in too late to experience that.

Miinukset: Evening staff person checking me in was low on personality. Room A/C couldn't be turned below 66 (though it wasn't hot, so not a problem this night). No lotion in bathroom.

Miinukset: The food was great but lukewarm.

Plussat: FREE breakfast AND DINNER !!! We stay at a hotel about four times a year and this was THE BEST EVER. I just could not get over getting a room this nice in our price range !!

Plussat: Large room. Clean and comfortable.

Miinukset: Pool closes too early. 10:00pm on a Friday and Saturday is too early.

Plussat: This is a brand new property...very nice Drury. My grandkids came to play in the pool on Saturday, and we had it to ourselves.

Miinukset: First, the lady at the desk when we checked in on Friday evening was not very friendly and didn't seem happy to be there...or for me to be there! The hotel is easy to find, but getting out of the parking lot and back onto the Interstate is not very easy.

Plussat: Cleanliness!! Loved the suite layout and the overall appearance of the hotel.

Miinukset: No ... not one thing!!

Plussat: Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown.

Miinukset: Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.

Plussat: The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it!

Miinukset: The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Miinukset: need more updates with carpeting - or better cleaning service

Plussat: The architecture

Miinukset: Being charged for parking

Plussat: Perfect atmosphere with tremendous service. Really hated to leave.

Plussat: Gorgeous and historical!

Plussat: Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville

Miinukset: Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Plussat: The hotel has some beautiful touches with the music at dinner, Christmas decor and elegance.

Miinukset: For the price of the hotel the room’s cleanliness could be improved upon. I found a hair in the bed and when asking the hotel staff to change the sheets they indicated it wa my own. It was not until I mentioned the different color and consistency that they sent someone up. The person they sent clearly had never made a bed before. Also the decor seems outdated teetering on the edge of almost eu Ned down.

Miinukset: Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Plussat: Staff is nice and does its best to be helpful

Miinukset: Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.

Plussat: Beautiful atmosphere, excellent staff.

Miinukset: The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Plussat: Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!!

Miinukset: There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Plussat: The staff are great. They were very welcoming and even remembered my name.

Miinukset: The price is ok, not great.

Plussat: The pool was an attraction for most of the children in the hotel. The water is rather cold but the pool is a good size with a separate hot tub. The two room suites provided welcome space

Miinukset: The twin beds were not queens but probably small doubles, about 4 feet wide. Not a lot of space to fit two people (adult and small child) in a bed. However, there is a large sofa bed available in the sitting room.

Plussat: fairly quiet

Miinukset: there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

Plussat: Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend.

Miinukset: Crazy family birthdays on the weekends.

Plussat: The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Miinukset: Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!

Plussat: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Miinukset: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Plussat: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Miinukset: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Plussat: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Plussat: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Miinukset: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Plussat: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Miinukset: The bed was less than a foot from the AC unit with the air aimed directly at my head the entire night.. Turning it off wasn't an option as it was 90+ in Louisville. The AC unit filter must have not been cleaned in years as after the second night, I woke up with a terrible sore throat and cough from what I assume is bacteria particles in the air. Terrible experience..

Plussat: I typically do not leave reviews, but I thought this hotel deserved it. First the staff was excellent, well mannered, and super helpful. check in/out was fast. Overall the hotel and the room was very clean, the beds were comfortable (& clean) breakfast was good, and the pool was not to hot or cold...very relaxing place and the price was unbeatable. I will stay here again when visiting and I would recommend to others! :)

Miinukset: The only thing I wasn't to pleased with was when checking out I was charged $25.00...the lady a the front desk said it would be returned but still yet to receive it. Other than that it was awesome.

Miinukset: Breakfast ended to early

Plussat: The staff are very helpful and courteous.

Miinukset: The price is ok, not great.

Plussat: The hotel staff was friendly, space was clean

Miinukset: The AC unit is one for from the bed so every time it would kick on it woke me up, it was extremely loud. We booked this trip to get a full nights rest since we have two young children but it was the worst nights sleep I have gotten in a very long time. Mattress was also very uncomfortable.

Plussat: I have no complaints about this place. Staff was friendly, check in was fast and rooms were clean.