Louisville hotellia

Plussat: Easy access to highway

Miinukset: The bed was wobbly and the tv was far from the bed.

Plussat: Location, clean.

Miinukset: Food, I did not care for what was offered. I would not pay the $20 more for supper and breakfast.

Plussat: Very clean and a great atmosphere.

Miinukset: Nothing.

Plussat: The room was huge

Plussat: Nice rooms, pool and hot tub

Plussat: Very attentive staff. Gladys one of the housekeepers went above and beyond with my request. Staff went around eating area to check on guests. Clean and quiet room. breakfast was convenient and a huge plus especially since traveling with family. Convenient laundry room. Always found parking. Location, location, location! Close to interstate, downtown Louisville and shopping! Oh and Happy hour .75 cent cocktails were a plus too!

Miinukset: Easy way to find quarters for laundry room.

Plussat: All staff were extremely friendly. Great place to stay.

Miinukset: N/A

Plussat: Hot tub and pool so nice great area close to the kfc yum center for concert great time

Plussat: Great staff, great location and pet friendly!

Plussat: Love the dining area and layout. The food was all prepared nicely and very good with good selections. The location of this hotel was perfect for our activities. The room was very comfortable with lots of space.

Miinukset: The dumpster truck noise early in the AM. No fault of the hotel though.

Plussat: The room was spacious, clean. Nice dinner and breakfast

Miinukset: Just wish they had a shuttle to downtown. We used Uber

Plussat: Everything else

Miinukset: The pool was very busy and full and loud.

Plussat: The room was spotless and the hotel itself is as unique a place as it gets. The A/C was wonderful.

Plussat: Museum and the room comfort.

Miinukset: Food was not great at dinner.

Plussat: Wonderful location and excellent service! Fun decor and loved the museum.

Plussat: Clean hotel and all employees were friendly. Great location to many main spots. Bed was very comfy too.

Plussat: Art , decor and your fabulous staff

Plussat: Unusual museum decor was fun and rooms were large with great tv and beds amazingly comfortable

Miinukset: Mini bar selection jn the room didn’t make up for lack of vending or snacks on late return from game.

Plussat: Fantastic hotel. Excellent front desk service. Best hotel I have stayed in

Miinukset: Nothing

Plussat: Kinky arty flavor.

Miinukset: signage for restaurants not too helpful.

Plussat: Cleanliness

Miinukset: Being nearly walked in on by the staff while my wife and I were being intimate

Plussat: Perfect location for walking to local attractions. Also easy access to interstate.

Plussat: close by walking distance to Muhammed Ali Museum & restaurants & the river. Enjoyed bourbon at the bar. Supper a different night was terrific, too. friendly staff. Fun art all over the hotel. wish I'd know what was hung on the wall behind the bed in my room. probably just decorative; but, interesting none the less.

Miinukset: usually don't go thru a service; but did this time. shoulda looked at my booking more closely as night #2 was 3x more expensive than night 1. not a fault of the hotel. please get your website on line to indicate "Official Site."

Plussat: Nice clean rooms, great restaurant, warm environment. Staff is really going out of their way to make you feel welcome

Miinukset: Position in the town , interior, rooms, restaurant

Plussat: Staff was exceptional! Kayla at breakfast was awesome.

Miinukset: The only complaint I have is the bed was a little hard. No other complaints.

Plussat: Very friendly and helpful staff!! The room was very clean and comfortable!!

Plussat: The hotel is walking distance from 4th Street live

Miinukset: I thought to park at the hotel was rather expensive

Plussat: I loved the complimentary breakfast and newspaper. The location was very convenient for sight-seeing. The staff was helpful and friendly. The hotel was very quiet at night. I felt safe traveling as a single woman. Everything was clean and functional. The room was beautiful and comfortable.

Miinukset: My room was not made up after the first night but that could be the policy unless service is requested. I did not request since I was leaving the next day.

Plussat: It was like home nice and clean comfortable bed. Slept like a baby

Miinukset: It wasn't nothing to dislike the employees were friendly and greeted you with a smile. Very pleasant atmosphere, gentlemen doing valet even assist us with our belongs. Excellent services.

Plussat: clean. friendly-staff. good location.

Miinukset: Parking--while the parking garage was right next door, a couple of times, we could only find available spaces available on the top floor (8th floor).

Plussat: Beautiful, clean room

Miinukset: Location is directly across from the Police Station and there was always a lot of activity going on there.

Plussat: The property is very clean, and the location is perfect. It is just a few blocks from museum row and the Ohio River. Everyone working at the hotel is very friendly and helpful. This is a very family friendly hotel. I strongly recommend anyone that’s traveling to Louisville stay here.

Plussat: We had a great stay! So many helpful & friendly employees. Delicious breakfast. Clean pool. Nice sitting area & lobby, both indoor & out. We will def stay here should we choose to visit Louisville again!

Miinukset: N/A

Plussat: The History and the Hot Brown!! Yum

Plussat: Beautiful hotel. Loved it for the history and age of the materials and us a must for anyone who enjoys a building with character.

Miinukset: We only stayed one night. Bed was sold as a queen, but think it was actually full sized.

Plussat: The staff went out of their way to help us. The staff at the Lobby Bar were all wonderful!

Plussat: Friendliness, beauty, piano player and location

Miinukset: Can’t think of anything

Plussat: Beautiful clean rooms Stylish elegant hotel Nice sat Thermostat control Actual TV stationscontrol

Miinukset: Only trouble was finding the front desk

Plussat: Very luxurious room and spacious bathroom.

Miinukset: Hotel and staff were a bit stuffy. We had a surly waitress in the pub. People can dress in shorts and t shirts in the pub...doesn’t seem right when you have to dress ‘up’ for the dining room. Very limited selections in food in the pub. Bell boys and valets were wonderful.

Plussat: Character, lots of historical features. Friendly staff.

Miinukset: Nope

Plussat: The hotel history and charm, the location, the service and the bourbon menu in the lobby bar!!

Plussat: Lovely accommodations conveniently located

Miinukset: Parking at $18/day

Plussat: I really liked the old historical rooms. And also the proximity to all the attractions.

Plussat: Staff was friendly

Miinukset: I had 2 rooms one had a refrigerator and the other didn’t when the listing showed they had a refrigerator. Also the elevators are very slow and small.

Plussat: The history

Plussat: location staff very friendly

Miinukset: The breakfast was cold bacon not properly cooked ran out of food not able to complete breakfast.Room that we had there was a chemical that triggered my allergies.Also the pillow are not firm seem to be worn out.Price of my stay was incorrect

Plussat: The nice lady at check-in gave us the breakfast buffet for our entire stay for free because it was my birthday! The customer service is phenomenal!

Miinukset: I have no cons!

Plussat: Loved the breakfast variety! The staff was incredibly nice! I really enjoyed my stay.

Miinukset: We had to ask for a new blanket. Ours had a sour smell. But a new blanket was immediately provided.

Plussat: Great place to stay...Tons of shopping within walking distance... The staff was very accommodating couldn't ask for a better place to stay...

Plussat: The breakfast was amazing

Miinukset: There was a large party on our floor with multiple children who were local utilizing the pool. It was just very crowded with the 5 person at a time rule in the pool area. It seemed like only a few were actually staying at the hotel and the rest just joined up to use the pool.

Plussat: Clean. Everyone very polite

Miinukset: No complaints

Plussat: Staff was great. We will use again when coming to Louisville.

Miinukset: Not one thing!!!

Miinukset: I didn’t like after my stay there wasn’t a cart available to bring my luggage down to the car

Plussat: The staff was very friendly and welcoming. Customer service was A-1 with a smile in all areas. Location was perfect!!! This will be my hotel of choice whenever I'm in Kentucky!!!

Plussat: Everything

Miinukset: N/A

Plussat: Hotel, room & dining facility were very good, as expected. The bonus was the bar, its choice of Kentucky Bourbon and the knowledgeable/helpful bar staff.

Plussat: Really NICE accommodations. Felt very upscale. VERY PROFESSIONAL staff.

Miinukset: NO.

Plussat: The omelettes were great! Every staff member(from front desk to kitchen to....were great!

Miinukset: Nothing

Plussat: The location and staff were great.

Miinukset: The rooms were outdated. The rooms needed a white noise machine or better noise pollution protection.

Plussat: Room was quiet, no noise from other rooms, excellent friendly staff, very clean and nice hotel

Plussat: Staff, the pool, the breakfast!

Miinukset: Sits back off the road, not easily accessible, also would've been nice for them to inform me they charge an additional $26 hold fee, I noticed when my bill was different than the amount I was charged!

Plussat: The hotel lobby was clean and beautiful. Great location and food was great after a long day. All of the hotel personnel we dealt with were courteous and professional.

Miinukset: Bathroom wasn't clean in our room. All the person at the front desk said when I showed her pictures is that it was "unusual." Room service messed up our order twice. Lobby was clean and beautiful. Great location and food was great after a long day. Have stayed here before but expect the hotel to maintain high standards of cleanliness.

Plussat: Breakfast was good. I ordered for 8 a.m. on Saturday and it was there on time and hot and plenty of everything.

Plussat: Staff was amazing!

Plussat: Rooms were clean, quiet and comfortable. Pool area was well maintained but crowded at times. Staff was friendly and helpful.

Plussat: Very clean and friendly staff

Miinukset: Wait time at the elevators

Miinukset: Hot Breakfast could had more choices and served in restaurant. Longer hours for hot breakfast.

Miinukset: We liked the overall room concept, but for a King sized room, it felt a bit too small.

Plussat: The entire design and layout of the hotel, lobby and rooms. Very clean. Nice staff

Miinukset: We had asked for a top floor with a view. The hotel didnt seem full and we got a room with a view of a roof.

Plussat: This is a great example of the new hotel experience. Reminds me of hotels I've stayed at in Europe. Well done

Plussat: Cleanliness

Plussat: We did not eat breakfast because it would have been an additional cost. A free breakfast for all occupants would be a needed improvement.

Miinukset: No free breakfast

Plussat: Location was great, right across the street from a strip mall which had a lot of restaurants and a meijer grocery store. Easy access to highway.

Miinukset: A bit loud on Saturday night with band playing in lobby and people outside on patio. We had to get up early the next morning so it was unfortunate our room overlooked patio.

Plussat: the staff was good, house keeping need a lot of help, Should be note ask guest want room clean morning or afternoon on extend stay.

Miinukset: house keeping

Plussat: Great location for family fun. Excellent staff and fun games for kids. The pool is really nice and there is a great BBQ restaurant right across the street.

Plussat: The bed

Miinukset: The pillows.

Plussat: This was one of my favorite hotels stays ever! Amazing place! My son and nephew are teenagers and enjoyed the lobby area and stayed entertained! This place is wonderful!

Miinukset: I liked everything!

Plussat: Great stay! Everything was awesome.

Miinukset: I had no complaints.

Plussat: Loved the atmosphere! Very nice and clean facility with awesome pool and bar!

Plussat: Quiet location. Large rooms with comfortable beds.

Plussat: I thoroughly enjoyed my stay at this hotel.

Miinukset: I have nothing to say in this section.

Plussat: Nice and location very clean and the staff was so helpful

Miinukset: Nothing

Plussat: how big the room was

Miinukset: I thought the breakfast and managers reception were below par from other Homewood suites we have stayed in

Miinukset: Couch bed wasn’t very comfortable

Plussat: The suite was nice and clean. Breakfast was good. Coffee was good. We had our Yorkies with us and it was comfortable for them as well.

Miinukset: Can't think of any negatives.

Plussat: The staff are great. They were very welcoming and even remembered my name.

Miinukset: The price is ok, not great.

Plussat: The staff was extremely friendly and went above and beyond, the room was extremely clean, and the area was a great location

Plussat: Location and very roomy

Miinukset: Would like more beverage options like ginger ale and bottles of hard liquor

Plussat: We loved the staff and how immediately they made us feel so welcome and that they were there to assist us for and with anything! We stay in the 2 bedroom 2 bath suite and it is fantastic! Comfort beyond our expectations! We adore this place! Everyone from front desk, laundry to housekeeping felt like family!!! Love them!

Plussat: Newly remodeled, clean and the rooms are very spacious.

Miinukset: No

Plussat: Clean, updated, our room was very spacious and comfortable. We also enjoyed the basketball court.

Miinukset: The pool was small. The kitchen area for the breakfast was very small.

Plussat: The architecture, art, and public spaces (even the room mini-bar) were unique, relevant, and beautiful. Cut-glass for water and toothbrush rinsing! You thought of everything and made us feel welcome and special.

Plussat: The hotel decor is amazing. Very elegant and historic. The suite (968) was very nice. Loved the decor and general room quality.

Miinukset: Sadly, it is the little things. Your phone system in the suite is a disaster. It was very difficult to manage and seems to be always out of service. Bell hop was very dismissive on arrival but very helpful on departure. The shower was also overly complex and difficult to work.

Plussat: Room was very clean. Room service was excellent. Staff was wonderful! I also sprained my ankle during my trip and the hotel staff offered to help take my toddlers up to our room while my husband helped me.

Miinukset: Too many tax categories charged to my bill

Plussat: The Omni Louisville was absolutely amazing - fantastic location, the room was clean and update, loved the pool and the amenities.

Plussat: Location, food, and the bed and bedding was very comfortable

Miinukset: We had to ask for towels. They were delivered immediately

Plussat: Everything , great location, great food , love the bowling alley in the hotel

Plussat: It is an amazing hotel with all the facilities, from an excellent choice of top restaurants, breakfast, the spa, and the swimming poo. The rooms are very comfortable too.

Miinukset: We were unlucky with a staff member at reception at check in, who was, to say the least, unwelcoming! However, the manager Aaron took over and since then we have only had excellent service throughout.

Plussat: Everything

Miinukset: Everything

Miinukset: We only picked up a few things at Heine brothers. Very slow service. We went across to the Porch twice for breakfast as much better menu and service.

Plussat: The food was great and nice but expensive bars close by. We loved the atmosphere!

Miinukset: Our room was dirty. The bathroom sink look was dusty, and the toilet was gross! I actually cleaned it before I used it. I spoke to someone at Hotel about it and they just apologized! Never anything like I'm sorry how can I make it right, maybe put you in another room! We also could never get our card to work in the elevator. So we had to get new cards and actually had a couple of issues with them at times. We even let other people try to get them to work but they didn't so luckily we was always in the elevator when someone else was in there so they could get us up and down.

Plussat: Cleanliness and decor

Miinukset: Pool was like a scene out of MTV spring break...no way to relax or get a chair... waited 20 minutes for a beer and just went back to the room

Plussat: Location was perfect! Easy in and out, very clean, and friendly staff.

Miinukset: Wish there was a pool.

Plussat: Staff was great... the bathtub was very slippery and the sink very high (I am only 5’4). So challenging. The location was super as we chose this location to go to the Yum Center. Breakfast was very acceptable, variety of hot and cold food. Good touch to have flavored creamers.

Miinukset: No pen and note pad to write a note of appreciation to the cleaning staff.

Plussat: The check in was smooth, the staff was friendly, the hotel was very clean, very well decorated & my room was one of the best I've had in Downtown Louisville. I asked some staff for advice on area places & they were all very helpful. Will stay here again!

Miinukset: No

Plussat: All good

Miinukset: All good

Plussat: THe rooms were well appointed, walking distance to the museum.

Miinukset: Breakfast was pretty average, nothing special.

Plussat: Comfortable and clean

Plussat: Very nice and modern hotel, nice large rooms, excellent elevators. Free ride bus is very close. Free fast Wifi.

Miinukset: Housekeeping seemed to forget to tend to our room for one of our days we were there. Only a minor issue for us. Very close to a 10.

Plussat: Neat and efficient. Friendly staff.

Miinukset: The egg omelette did not look appealing. I could hear several noises during my stay which I assume was the guests in the next room.

Miinukset: I didn't like that I was told that I could pay and park across the street but later found out that I was being charged to my rm $18 for self park in the garage so I ended up moving my car to the garage only after I paid across the street.

Plussat: The buffet was fine. The staff worked hard to make our visit enjoyable. Valet service was top-notch.

Miinukset: The rooms are just a little small, and they only have one chair (an office chair). So, where are we to sit?

Plussat: Cleanliness, location

Plussat: The closeness to all of the activities that were doing. The hotel was very clean and the staff was nice.

Miinukset: Not having a bar in the hotel. We were asked to do the bourbon challenge, but the distillery closed at 5pm.? Who closes at 5pm. We are not day drinkers.

Plussat: Everyone was friendly and helpful especially hotel employee at the front desk! He made sure we were taken care of when requiring special considerations (rooms located close together and close to the elevator.)

Miinukset: No.

Plussat: Breakfast was very nice. Location was easy to access right off the highway. Room was quiet and comfortable. Price was much better than staying in downtown.

Miinukset: Front desk was often unattended. People had to wait for them to emerge from behind a closed door. Desk clerk asked too many personal questions as I was checking in (none of which were pertinent to me getting my key and obtaining my room).

Plussat: Nice shower, The breakfast items were very good. Convenient location. Nice variety of drink selections at happy hour.

Miinukset: It would be nice to have flavored creamers.

Plussat: Staff was very welcoming and helpful.

Plussat: Had everything we needed

Miinukset: Elevator was not working! Had to climb the stairs too many times.

Plussat: Hotel was very clean. Loved the hot breakfast in the morning and the evening Kickback. Staff was extremely helpful with information on area attractions.

Plussat: The lobby is nice and inviting. The front desk was nice, but we had to wait for about 5 minutes for her to come out. The pool is nice, inside opens to outside.

Miinukset: The rooms seem outdated even though it seems like a newer hotel. The bathrooms should be much cleaner, the back of the bathroom door was filthy and the towels are old. They were stains on the comforters and dog hair on the floor.

Plussat: The staff was superb. They bent over backwards to make our stay great and comfortable. It was an awesome weekend trip because of the hotel experience.

Plussat: Everything

Miinukset: It was perfect

Plussat: Great location and staff

Miinukset: No

Plussat: Breakfast and one of the Staff

Miinukset: I get tired I select second floor When I arrive We find the elevator broken and they move me to fifth floor My son disable Also get tired from the stairs The room phone not working Thanks

Plussat: Staff was super helpful and friendly. They made sure I had everything I needed for the R and R weekend I had planned. Extra blanket, more coffee... they were very accommodating and never acted put out.

Miinukset: Weird to not be able to get in pool/hot tub area with your room key. It felt a little over policed, so to speak.

Plussat: The pool was an attraction for most of the children in the hotel. The water is rather cold but the pool is a good size with a separate hot tub. The two room suites provided welcome space

Miinukset: The twin beds were not queens but probably small doubles, about 4 feet wide. Not a lot of space to fit two people (adult and small child) in a bed. However, there is a large sofa bed available in the sitting room.

Miinukset: Typically, when I stayed at Embassy suites, the afternoon reception includes something more than Chex mix and M&Ms. That was a bit disappointing.

Plussat: social hour and breakfast were fantastic!

Miinukset: water from pool in the elevator

Plussat: The business park that this hotel is situated in, is beautiful with duck ponds, beautiful landscaping and trees. The whole atmosphere is idyllic and relaxing. Hotel staff and facilities are exceptional. Would definitely recommend this to friends and family. Check in and check out were very quick and simple. Wonderful experience.

Miinukset: Nothing.

Plussat: The breakfast was very good

Miinukset: It was a little congested at times.

Miinukset: Breakfast one second day Sunday do not serve bacon there was no forks had to wait breakfast got cold

Plussat: Staff was very good. Breakfast great. Loved the bartender

Miinukset: Our room wasn’t cleaned day two and we noticed dirty food trays by elevator all day and night.

Plussat: The breakfast was good.I liked the location.

Miinukset: No, I was happy with everything

Plussat: Location exactly what we needed. The staff were extremely nice. The happy hour is free. The breakfast is amazing. The hotel was very quite and couldn’t hear other guest. Bed was great.

Plussat: It was nice that they had happy hour with food and beverages.the rooms had lots of space and were very comfortable.

Miinukset: When we tried to call, we were on hold for a long time and the girl could not find our reservation,when we called back someone different answered and found our reservation and reassured us.

Plussat: The staff were very friendly, everything was very clean, and breakfast was excellent.

Miinukset: The only issue was the set up of the shower. Water would go all over the bathroom floor.

Plussat: Everything else about the hotel was great!

Miinukset: The room was 62 degrees when we arrived. It took several hours to get warm enough to be comfortable.

Plussat: Walkable to 4th St Live

Miinukset: We were there for the Notre Dame ba Louisville football game. After the game we got back w/car to valet but no valet! Waited 20 to hand off car. Valet was rude. Then there was a local man outside in front of entrance cussing out 2 women (one was me) w/ND t-shirts on-TOTALLY unacceptable!! Scarey!!

Plussat: I loved how clean the hotel was and I loved the happy hour and breakfast

Plussat: Room was great!

Miinukset: Breakfast was actually the only thing we weren’t over the top with. It was good, but it looked a lot better than it taste. They were in warmers but were still kind of cold. (Eggs and bacon).

Plussat: Breakfast VERY good

Plussat: When I think of an Embassy Suites , I think of this type of hotel. Worth more money withouy a doubt. I wish the managerial staff At the Louisville jefferson east would take a tour of this hotel to see where they need to be.

Miinukset: nope... not a thing. it was perfect!

Plussat: Breakfast was fantastic and the cocktail hour was a big plus, got to meet people and it was fun!

Miinukset: There was no place to put your cloths! under garments ETC. that dose not have to be hung.

Plussat: very clean, pleasant staff

Plussat: Location, spacious high-ceilinged room. period details and bathroom

Miinukset: ac was an older type and difficult to set and a little too noisy

Plussat: The breakfast and guest reception are exceptional values. I wish more hotels did this!

Miinukset: Relatively minor, but the blanket(s) for the pull out couch were terrible. They felt like melted plastic. We asked for a replacement and the new one wasn't any better.

Plussat: Just a beautiful hotel & loved my room!! Only wish the water pressure in the shower was more than “just a trickle”!

Miinukset: It’s a very long wait for breakfast

Plussat: The front desk was amazing. Morning noon and night!

Plussat: LeaAnn was super awesome and LaQuinta made the BEST pancakes we think we’ve ever had!

Miinukset: The whole process with the breakfast tickets could really be improved. The whole fact that there is only one cook is a problem when there are many people coming down at one time. And the way it is laid out was very confusing and small. The register was an issue with the girls and that slowed everything down too

Plussat: Very modern and really good environment.

Plussat: We loved the modern look and feel. Hotel lobby was beautiful and had a great atmosphere.

Miinukset: We did not have any complaints

Plussat: The lobby. Also the outside area, to sit and have coffee or a drink.

Miinukset: The bathroom behind the bed, so noisy and bright. The toilet flushing sound could wake up the dead.

Plussat: valet parking, location, awesome staff

Miinukset: nothing comes to mind other than they could have offered a light continental breakfast- like donuts. but i loved every minute of my stay

Plussat: Everything was clean. The lobby area is wonderful. My daughter enjoyed playing with their pool table and other games available.

Miinukset: We got the double queen size bed. I did not like the fact that there is no division between the sleeping area and the bathroom. There was no way to turn the light on in the bathroom without turning it on in the entire room so if someone had to use the restroom in the middle of the night, they either had to try to get in the bathroom in the bathroom or wake everybody up by turning on the light.

Plussat: Every staff member we came into contact with was so friendly and helpful! And the room was clean.

Miinukset: It was a very expensive stay. Especially with everything being an extra charge!

Miinukset: It would have been nice if the restaurant in the hotel would have been open later.

Plussat: I really liked the room and the view

Plussat: Staff was excellent. So nice. Remembered us when we went to check out. It was also our anniversary and they gave us some bourbon bottles!

Miinukset: nothing

Plussat: Location was perfect - close to museums, sporting events, shopping and bars.

Miinukset: Very slow service at reception. A couple of staff does not know what they're doing.

Plussat: I've stayed at this location for the last 3 year straight and I've enjoyed myself every single time. No complaints here. I would highly recommend this this place.

Plussat: So nice. Great spa tub. Customer service was excellent !!!

Plussat: Clean hallways and lobby.

Miinukset: The heat/AC unit in the room sounded like a tractor trailer. So hard to fall asleep.

Plussat: We didn't stay for breakfast.

Plussat: Great good.

Plussat: Liked the location and wonderful woman who checked us in

Miinukset: The beds were small and uncomfortable. Pillows were not supportive. TV system was slow and we couldn’t get the internet on my husbands iPad or tablet.

Plussat: Room was extremely clean and a very nice big tv

Miinukset: No issues. The hotel was located where I had envisioned. It was even better.

Plussat: Easy to check in and convince to shopping

Miinukset: We booked a room with a Jacuzzi specifically because I have lower back issues and when we got there we were told that room was not available and were given something else. Very disappointed that what we booked was not what we received .

Plussat: Approach about free breakfast or not was inappropriate and unprofessional.

Miinukset: Having a hostess who politely communicates the cost of breakfast tans having the guest visual about the cost. My room cost came with free breakfast but I felt harassed and cross examined about whether I was supposed to pay or not. Made my start of the day not so pleasant!

Plussat: Staff was very friendly and helpful, especially when I asked for a crib. They sent it up right away. The property was walking distance to nice shops. The hotel itself looked updated, clean, and customer-oriented. The breakfast buffet was very delicious and nicely set up!

Miinukset: There should be a note about how gratuity is NOT included AHEAD of time for breakfast vouchers.

Plussat: Nice hotel. Reasonably priced.

Miinukset: The bar needs to be open later than 10pm.

Plussat: Pleasant staff quick check in. Exactly as advertised and expected

Plussat: It was not too far from downtown and more reasonably priced. It was clean. We liked the pool and breakfast. We would recommend this hotel to all visitors.

Plussat: Breakfast was great. Staff was great and super friendly. John stood out for sure as he went above and beyond to explain things to us. When we come back to Louisville this will be the place we stay.

Plussat: Convenient and an immediate response to my maintenance concern.

Miinukset: I thought the front desk was slightly short staffed considering the number of guests.

Plussat: Everything the cleaning, the friendly and the breakfast buffet

Miinukset: The pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim like the hope too

Plussat: Breakfast was awesome. They made sure we had turkey sausage every day we were there (we don't eat pork). Hassan was very helpful, courteous and professional. An absolute delight! There was another desk associate that was very helpful as well. I don't remember his name but he was working in the afternoon on Friday, and when I informed him that my room had mistakenly not been serviced he was very generous and promptly addressed the issue.

Miinukset: Housekeeping missed my room on Friday, but serviced it on Saturday. I appreciated that, but wish they had vacuumed and cleaned the bathroom floor.

Miinukset: When first went in to get my rooms there was a problem with my booking and I was trying to tell the guy at the desk and he told another guy to take over because I wasn't making sense

Plussat: The location is perfect for Kentucky kingdom

Miinukset: That breakfast bar could have been better

Plussat: The hotel was out of our room choice and they upgraded us for no additional charge. The girl at the front desk was very polite and attended to the needs of everyone around. We would definitely return if in the area.

Plussat: location great for our needs. Breakfast was good. Would have liked some bacon though.

Plussat: Enjoyed talking to the owner while we had breakfast

Miinukset: area outside with chairs would have been nice, to enjoy a cigar. the the Bonvoy in Tulsa

Plussat: As always, it was a great place to stay. The staff was wonderful and I was very comfortable. I love the space and did not feel boxed in. I will stay at this location if I am ever in the area!

Miinukset: N/A

Plussat: Great room.

Miinukset: I was charged 20 dollars. I was not told why ...I've seen that charge when I arrived at home.