L'Arancio

The best thing was the location near Lucca city. And of course, near the best ice cream store in the world: La Bonta!

They didn´t have our room that we booked when we arrived. They put us in a smaller room wíthout kichenett. After two days I told the staff that we wanted a trippelroom and we changed room. We discovered that kichenett included only two heatingspot. Not anything to cook with or eat with! Really bad!

location was ok and internet worked fine for us.

Really dirty floors. Shower handle broken. Extremely difficult to enter parking (very narrow entrance onto a well trafficked main road, problem even for a small car). Confused, unhelpful and uninterested staff who were rude when I politely asked for a recommendation for a restaurant. Hot room, noisy street and no AC. Very strange opening hours (no check in on Sundays or after 8pm).

When we made a reservation the check in was during 9:30 -20:00. We arrived at 13.30 and the affitacamere was closed. I telephoned the contact person who didn't understand what I was trying to explain. He just repeated at 4 o clock! We were very disapointed that the contact person didn't understand a thing and so we had to wait an extra 3 hours to get in.