Relais San Lorenzo

The location of this hotel is wonderful; right in the centre and near San Frediano. It's in a lovely character building and the rooms were cleaned every day to an impeccable standard. The made to order eggs and coffee in the morning was great as was the man who served us; so friendly and helpful. This place has a lot of potential.

Unfortunately, we really didn't sleep well for the majority of our stay. Our room looked onto the back of a restaurant where they would clean plates until 1am. One night there was hammering/construction work until gone 1am and another night very loud music until around 2am. Even with the window and shutters down, it was too noisy to sleep. I did raise the drilling noise with the owner after the first night but not sure if anything was done. The other issues we had were with the bathroom; the shower was hand-held as the overhead shower head wasn't working, so we were essentially washing with one hand. The bathroom on the whole was very basic and in need of modernising. I also didn't like how towels are only replenished every 3 days. The other thing is there is never really anyone at reception if you need something or if something goes wrong.

The staff were very nice, but many amenities were not as advertised. The breakfast was good and the location is excellent.

It is not a hotel, just a bed a breakfast. There was no onsite or sponsored parking. There was no air conditioning, and the toilet could not handle toilet paper, requiring you to leave unsanitary paper in the bathroom trash.