Lufkin hotellia

Plussat: easy parking, great breakfast

Miinukset: I reserved a room with a roll in shower as I’m temporarily disabled and on a rolling knee walker. It was not available. I was offered no substitute / upgrade until I had to ask 15 minutes later for a King suite upgrade as compensation. The management on call presented no alternatives to the desk agent, Olivia, and abandoned her to deal with it. It seems as if she gave me the suite without asking for any more help or permissions from mngt. She did her best given what she had to work with, alone on a NY Eve, yet I was booked into a non refundable 150$ room with no way to shower.

Miinukset: Corridors smelled like mold, breakfast was midiocre

Plussat: We stay here every time we go go Lufkin, it is the absolute best!

Miinukset: We had to switch rooms because of the squeaky ceiling fan, but they didn’t have a problem moving us!

Plussat: The location is great. The property backs up to the pine woods and I had a view of it from my room. Very good breakfast. Good smell. Good size tv.

Miinukset: The ventilation fan in the bathroom was too noisy and did not have a separate control, it automatically turned on with the light. Between the mattress and the boxspring toward the head of the bed needed some attention (crumbs).

Plussat: Very clean , breakfast was good. Beds are comfortable and I will stay again

Plussat: It was in a safe area, close to amenities and very quiet. Although the parking lot was full, I never saw another guest at the hotel.

Plussat: Clean room. AC worked great.

Miinukset: Felt that it was not very secure.Back door stated it was locked @ 10-came @ 11 not locked. Anyone could get in and rob or kill us on 3rd floor.No security.

Plussat: The location was great ,we had restaurants & stores nearby. Our room was spacious & the breakfast was nicely set up & delicious. The bed was comfortable as well. The pool was beautiful, unfortunately we didn't have a chance to enjoy it.

Plussat: Location.

Miinukset: Property is nice but in need of updates. Also not sure why this is a 3 Star.

Plussat: Everything was good

Plussat: I like that they offer an good variety of food to choose from for breakfast. They staff is very helpful and overall it’s just a really nice hotel and staff!!

Miinukset: I don’t like the fact tht there is only one elevator to use.

Plussat: Location and cleanliness

Miinukset: Breakfast isn't that great.

Plussat: Lactation

Miinukset: The cleaner leave all the empty plastic bags on the ground

Miinukset: The sheets had hair all over them. The pillow cases weren't clean either. I asked for new sheets and pillowcases. They were brought to me and I had to change the sheets myself. I have stayed at this property several times and it has continued to get worse. My last stay about 2 months ago, the room had a horrific odor. They had to move me to another room.

Plussat: Very nice and clean.

Plussat: It was clean, pretty, smelled good, the breakfast was super delicious and the staff was super friendly. Also the price is very affordable.

Miinukset: The water pressure for the shower was not as strong as I had prefer but it worked and it was hot so it did not really bother me.

Plussat: Perfect stop on our way to SA. Always pleasant, clean, quiet , comfortable and friendly. Great breakfast buffet is always fresh.

Plussat: The Hotel was newer/clean!

Miinukset: Check was at 3, Waited in Lobby for 40 min rooms 127&227 our rooms werent clean! After 35 minutes got key to room 127, Gave room 227 away while we waited! gave us 223! We had 2 ladies each room suppose to have king and sofabed, room had no sofa.

Plussat: Rachel helped us check-in. She went above and beyond her normal duties to make sure we were comfortable. Thank you, Rachel!

Miinukset: Location. But it was inexpensive with good ratings.

Plussat: Clean facilities, very friendly staff and good breakfast!

Plussat: The hotel location was very close to my relative's home.

Miinukset: Nothing.

Plussat: A very clean, new, & friendly place to stay! We were there 2 nights for a HS graduation & would happily stay here again in the future. We have no complaints & were very impressed with how friendly ALL the staff was, from front desk to housekeeping.

Miinukset: The hallways were a little too hot. I guess they are not air conditioned.

Miinukset: Great location, rooms were efficient. Regular size refrigerator, microwave, two burners. Excellent layout for breakfast.

Plussat: The room was nice and breakfast was excellent!

Miinukset: There were no restaurants nearby.

Plussat: Newest Hotel in town. Very comfortable rooms. micro and refrigerator and stove. Good Breakfast. Friendly staff.

Miinukset: Stuck on North side of Lufkin. Not close to restaurants or stores.

Plussat: Fairly clean.

Miinukset: Towels must b for midgets.

Plussat: Clean lobby, good breakfast

Miinukset: Two washcloths left on the shower curtain rod from the previous customer. Found two dirty socks on the bathroom floor under the sink.

Plussat: Nice, clean smell and great scenery. The room was very spacious and high quality. Would definitely recommend to anyone looking for a nice and cozy environment.

Plussat: That the front counter rearranged my stay.

Miinukset: My booking app didn't send all of the correct information to the hotel of the room that i needed. I was just minutes away from not having a room and still being charged for it.

Plussat: Front Desk staff was excellent! Very Friendly and professional. The ladies in the breakfast area were so very nice. All the staff was friendly and helpful. The facility was very comfortable and pleasing.

Miinukset: Hot tub and concrete around it had a bad smell. We had to ask the front desk to get house keeping to come dump our trash and bring fresh towels. We stayed five days and house keeping came once.

Miinukset: Hotel supposedly overbooked and gave us a room woth one bed

Plussat: Staff was great and friendly. Room was very ckean

Miinukset: Bed was not great. Felt like the mattress was getting worn out.

Plussat: Staff were friendly, courteous. No complaints.

Plussat: Close to where we had our family reunion

Miinukset: Nothing

Plussat: Parking, location and good size rooms

Miinukset: They really don't have TV. They barely have 10 channels.

Plussat: Breakfast was good—my kids loved the cinnamon roll waffles! The maid service was sweet and helpful. The bathroom was spacious and well equipped.

Miinukset: There was a musty/mildew smell in the room. There was a gap between the wall and window sealing causing the a/c to run more than normal. We had multiple issues with our room keys not working.

Plussat: Beds/pillows excellent. Young men at front desk were very personable with wonderful smiles & greetings. Coffee at Greeting Table was always fresh.

Miinukset: The 2 telephones in the room were not working. Informed front desk but it was i apologize. I hope its fixed soon. The Air Conditioner would quit after running on Auto Cool for 2 to 3 hrs. Breakfast was appreciated, but she closed the doors straight up 10am. Not sure what she did with all that food, but many people were turned away. Breakfast lady was rude, would not speak as though she did not understand English. The housekeepers were extremely loud. They would laugh & talk loudly. They were even asked to hold it down by someone a few doors down. I think that made them louder. I heard a lady from another floor complain about the same thing.

Plussat: Nothingb

Miinukset: Everythng

Plussat: The staff went above and beyond to help us.

Miinukset: Nothing

Plussat: Cleanness and the most comfortable beds in the world..and the free breakfast.

Miinukset: No

Plussat: IT WAS EXCELLENT>>>>WE REALLY ENJOYED THE BREAKFAST SAUSAGE IT WAS DIFFERENT....WE ENJOYED THE WAFFLES BECAUSE YOU HAD A CHOICE LARGE OR SMALL, MY HUSBAND AND I TRYING TO WATCH OUR FOOD INTAKE. WE WAS EXCITED.

Miinukset: WELL THERE WAS NOTHING, DISAPPOINTING.

Plussat: Helpful staff and nice comfortable room.

Miinukset: My biggest complaint is that the Wi-Fi was not functioning during my stay. This is the main reason for the slightly lower marks. Having a little heavier drapes that close both for privacy and on cold days to keep the cold out would be a good change.

Plussat: Good location The best hotel in Lufkin Friendly staff

Plussat: Fantastic hotel. Comfortable bed.

Plussat: Clean and nice staff

Miinukset: It’s blocked from the shopping center so if you miss it you gotta go around and that is an inconvenience.

Plussat: Probably the nicest hotel in Lufkin

Miinukset: No negative points

Plussat: Location was great and hotel was very clean.

Miinukset: Noisy compressor in ac but other than that stay was nice.

Plussat: Nice hotel that fits the Courtyard profile.

Miinukset: The King room we were assigned was a bit small in size due to being next to the ice/vending area, which cut into some of the normal sq ft and affected the convenience of the layout.

Plussat: Everything about this hotel is great.

Miinukset: None

Plussat: The room was adorable, everything around the hotel seemed clean and nice.

Miinukset: The laundry room & soap dispenser could use improvement. Clerk was OK. Could be friendlier & more welcoming to weary travelers. And not use swear words in front of guests. It was just one 'cuz she dropped something, but still..not professional.

Plussat: We loved hanging out in the indoor pool/hot tub. The beds were comfy!

Miinukset: For the $120 a night we spent, it would have been nice to wake up to a bowl of cereal or even a banana!

Plussat: Everything about this hotel is great!

Plussat: The hotel is great

Miinukset: The breakfast should be regular not the bistro type

Miinukset: The access to the property is a joke. There is plenty of access available, however I was told the property owner refuses to add gates to adjacent roads and parking lots. There is one way in and one way out. It is inconvenient but more importantly it is extremely unsafe. If there were emergency vehicles required at this location it would be a major issue.

Plussat: Friendly staff, cleanliness, located back far from the road--we had a beautiful view of the woods from our window!

Miinukset: No

Plussat: The breakfast is great.

Miinukset: The staff. I requested and paid for a king suite... She put me in a standard king and wouldn't correct the mistake.

Plussat: Very clean and a very friendly staff

Miinukset: No the hotel was very nice

Plussat: Staff

Miinukset: N/A

Plussat:  

Miinukset:  

Plussat: Very comfortable beds. Dark rooms at night. microwave and fridge. Great shower. Big TV. Great Breakfast. Should be a 3 star...

Miinukset: Corridor Doors are noisy.

Plussat: Clean snd friendly

Miinukset: No

Plussat: Cleanliness

Miinukset: Night staff sleeping. Always running low on breakfast. Had to wait forever to feed my family. The lady worked her hurt off. She just couldn't do it by herself.

Plussat: Wonderful lodging! Great breakfast! Quiet'

Plussat: location was near everything I needed easy in and out

Miinukset: first room smelled bad and they had to move me

Plussat: I felt safe. It was clean. It has free wifi and complimentary breakfast.

Miinukset: Not really

Plussat: Friendly hotel staff

Plussat: Location

Miinukset: Old and ran dowN

Plussat: Price is lower for a reason. This type motel is not safe. Should be converted to housing rental.

Miinukset: Outside rooms. Dangerous for night traveling. Won't stay at this type hotel again. In room coffeemaker terrible.

Plussat: Very friendly

Miinukset: Clean and it appears to more improvements to cone

Plussat: In general All was good

Miinukset: No eggs (only hard boiled)

Plussat: Room was clean and quiet.

Miinukset: There wasn't anything I didn't like about my stay.

Plussat: Good bed

Miinukset: Really old. Carpet old. Needs update. Had roachs.

Plussat: bed was ok

Miinukset: it looked a little run down; need some upgrade

Plussat: Nothing

Miinukset: The walls were thin and could hear the noise and the bed was uncomfortable

Plussat: This is an older hotel with the limitations experienced in most older buildings. However, the reason we selected it was because we had our 150-pound Great Dane with us. The staff was very accommodating gave us a ground-floor room near a large grassy are

Miinukset: The staff was very accommodating we were there on New Year's Eve and staff selected a room for us on the opposite side of the hotel from a restaurant, which was expected to have a New Year's Eve celebration that evening. Very kind staff!!

Plussat: The staff is excellent, friendly, and helpful.

Miinukset: It's an old hotel. The beds are not very comfortable, there were stains on the comforter, and it wasn't very clean. The door needs to be resealed. The hotel could use some updating and maintenance. We had to call the front desk because of noise.

Plussat: Nothing.

Miinukset: I did not like sharing my hotel room with roaches. Stained Carpet, tore up dressers. Room was not cleaned well, I found trash and some dog food in the room along side the bed edges. Room had a bad smell to them. I felt disgusting after staying there.

Plussat: Good location near shopping and restaurants. Also in a quiet area. Clean linens and towels. Fridge and microwave in the room.

Miinukset: Property is starting to show its age. The room could use some cosmetic changes. In particular, our carpet was stained quite a bit and could stand to be replaced.

Plussat: Comfort of the beds, the location of the place we had to work, the easy find of the eating establishments,

Miinukset: The tub faucet needed repair. It was still workable but it was coming off the wall.

Miinukset: Both nights I stayed in the hotel, I found roaches in the room

Plussat: Great customer service. Nice and quiet.

Miinukset: That the phone didn't work and it was no iron in the room.

Plussat: The location

Miinukset: The rooms stunk, the a/c never cooled down, the check-in was a disaster, no tile on the floor, no trim on the walls.

Miinukset: Entree Keys were not done properly, we had to go to the front desk to many times to get them right.

Plussat: Comfortable beds.

Miinukset: The A/C went out in the night.

Plussat: good resturant/bar on site

Miinukset: the room door was in disrepair, a little sketchy

Plussat: Well done room

Miinukset: No

Plussat: Best sleep I had all trip. Sheets and pillows were excellent quality! Quiet

Miinukset: Called twice in 90 minutes for a light bulb for the lamp. No one ever showed, and I gave up waiting.

Miinukset: Due to the conditions of the hotel we were put up in 3 different rooms and every last one of them had roaches. One of the rooms was dirty. It looks like a place for drugs and prostituion and crime. It gives motel 6 a bad name. When you notify the employees they are unbothered.

Plussat: No hot water in bathroom sink

Miinukset: No refrigerator or microwave

Plussat: Availability on the day I needed. Cost of room

Miinukset: Noise level and upkeep of rooms - door to room had major gaps and shower floor wasn't clean.

Plussat: Clean

Miinukset: No

Miinukset: I reserved the room. Told them I was 2 hours away.got there and they rented my room.put me in a higher price room upstairs.no shampoo or anything. Very disappointed.

Plussat: The staff was extremely accommodating. Clean rooms.great price

Miinukset: No

Miinukset: Nasty

Miinukset: Roaches on the bed. Neighbors woke us fighting and throwing things against wall on Christmas. Next night above neighbors were so loud couldn't sleep. And only got louder after front desk was notified

Plussat: The pool and had a smoking room and down stairs. But the website was not updated with the actual motel 6. Said thete would be breakfest with the stay and there wasent. No small shampoos in the showers with soaps. And they put us in a handicap room instead

Miinukset: Yeah the noisy stomping and yelling they aloud like it was a apartment complex. There should be noise ord time and they put us in a handicap room instead of the nice queen we paid for. We paid for a queen but didnt get the one we paid for.

Plussat: Plenty of room to park my semi.

Miinukset: Thin walls. I expected that.

Plussat: Not a lot after having taken a cold shower in 30° weather. The best thing was the chicken sandwich from Popeye's.

Miinukset: There was no hot water and it was in the 30's. So needless to say I'm sick this morning. This is the 2nd time this has happened. And no microwave or refrigerator. I will not be back here again to stay. The front desk dude acted like he didn't even know his job.

Plussat: Price and beds were comfortable, location

Miinukset: No hot water

Plussat: Very clean nice staff

Miinukset: The continental breakfast was weak

Plussat: It was quiet

Miinukset: You can show them your booking number and confirmation and they will still charge you more then what was confirmed. When you get another night and you need towels they have a problem replacing them.

Plussat: The size of the room

Miinukset: Everything! Beds were horrid, sofa bed was falling apart, and the room was dirty. There was also a sofa that looked like it was picked up from a garage sale in the room.

Plussat: The location

Miinukset: The staff was indifferent The hotel looked as if it had been painted by a 10 year old with a sprayer on the inside Walked in the room and it was at least 90 degrees in it The a/c worked but took several hours to cool off the room The toilet seat was broke

Plussat: Great staff and great value.

Miinukset: Room smelled like someone had been smoking in it. Free Breakfast was bad coffee and only packaged honey buns, no options, no fruit or anything remotely healthy. Should be listed as a free and minimal continental breakfast.

Plussat: Shower really got hot so I turned it up so steam could help me breathe. Air conditioner/ heat worked great. Location very good.

Miinukset: Hallway and room smells like cigarettes could barely breathe next morning. Furniture torn and refrigerator barely cool so kept items in ice chest. Breakfast consisted of sweet pastries, white bread and instant oatmeal. Coffee blah.

Plussat: Bed comfortable, Cable channels awesome,in the heart of town where everything is located.

Plussat: “Guests” insist on smoking in their rooms. The staff do nothing to dissuade them. This is not an attractive or comfortable facility.

Plussat: The location was very nice. Within walking distance to several places