Courtyard by Marriott Lufkin

Location

The first night was fine. The second night when we returned to our hotel at 1:00am, there were safety concerns that did not allow us to enter hotel. We had to leave hotel and stay with relatives and return the following day to retrieve our things.

I want to start off by saying that there needs to be better communication during COVID19 of what amenities are available and what isn't prior to reserving or at the time of reservation. I would have picked another hotel that may have had the staffing to have a pool open or I could've preplanned my breakfast options if I had known I would get a danish and an orange. There was even a situation where I thought who appeared to be a manager may be showing empathy that the whole reason I came to this hotel I wasn't able to do (pool, weight center) and she joked that if she could just let one family or couple in at a time she would but she couldn't like that was almost a slap in the face because it was a management decision not decision based on facts.

Fact is, my travel agent with Intele travel reserved this for me. I recommended this hotel but it appears to be under new management. The name of the reservation took longer than normal to find because my first last name was mistakenly entered as a portion of my first name and my last name combined. Even just using his other information (last four digits of my card number) or other identifying info could've shortened the search and had me thinking I didn't even have a reservation. Then there was the pool closure. I understand you can't do anything about the staffing and safety of maintaining social distancing but you could've offered something in lieu of that (10% off your stay or even a future stay a free night) wouldve been an I'm sorry and come back and stay with us again when things are better or the amenities you came for (because I had expressed that was my reasoning for coming) is available. We changed rooms because the first room bathroom was a nasty and discolored around the faucets and grossed me out so we went from 335 to 427. Even upgrading my room to a jacuzzi room complimentary would've been a great thing because of the fact that I didn't have a pool. I'm 5'10 and my partner is 6'0 and the tub is very low so we didn't even get to relax. We were having a strategic planning meeting for our Youtube channel. I was filming some scenes in the city I grew up in so it was a trip strictly to relax and absorb the history of Luftkin which is a very small town anyway so this was a waste of money. For breakfast (grab and go) they had 1 pastry and 1 fruit limit and she made it clear to the point where we felt embarassed for even asking for 2.

Checking out