Hotel Hanseatischer Hof

Hinta-laatusuhde erinomainen! Perhehuone aivan mahtava (uudella puolella): 2 wc:tä, ihanat peitot..Aamiainen sisäpihalla todella mielyttävä kokemus.

Uimaan pääsi vain yli 16-vuotiaat (spa!).

Breakfast and the Wellness facilities

The location of the hotel is a short walk from the train station which made up for the not very picturesque surroundings. The spa and pool were a welcome facility and the breakfast was excellent.

Some staff were lacking in helpfulness. For example when we arrived the receptionist suggested we might like to pay for an upgrade to a better room. He escorted us to the upgrade but when we asked to see the classic room we had booked he left us to find it on our own. This is a very large hotel and it necessitated us taking two separate lifts and walking the full length of the hotel with our luggage. We got hopelessly lost and there was noone from whom we could ask directions. Also when we asked for a coffee in the bar at 9.15 pm we were told to ask in the restaurant but the staff there informed us that the kitchen was closed and it could not be provided, even though coffee was on the bar menu! I cannot think of any hotel unable to serve coffee in the evening. Luckily for us the barman on duty was extremely helpful and left the bar to make coffee for us, otherwise it would have been a ridiculous situation. Also, although the spa was excellent the person on duty was not very welcoming when we visited on Saturday afternoon.

Very friendly and helpful staff. Good breakfast with excellent variety of food. Small but nice swimming pool. Spacious private parking, a bit expensive but safe and comfortable. Walking distance to the Old Town (15 minutes).

When I arrived it was freezing cold in the room because the heating was set up on 0 so it took quite long to warm up the room. WiFi had extremely poor signal.

Very nice staff, great breakfast buffet. The sauna area is amazing and a great way to relax after a day of work. It is only a 5-10 minute walk from the central train station.

friendly helpful staff, easy check in and check out

coffee makign facilities in the room would be a bonus

Friendly and comfortable

hotel interior all up-to-date, comfortable and classic in design; clean, however wiped finger across door frame and that had not been done for a while. otherwise, cannot fault them - overall very nice and courteous indeed. Once I had asked again, they provided us with a brand new cot with crispy clean bedding for our small child and even made us a lunch bag as we had to leave prior to regular breakfast times.

Although the hotel itself was very good, some streets close by are not - rubbish was piling up on the street and the energy from some people did not feel as safe as I would have liked. Having said that, three young boys helped us find our way back to the hotel and were very helpful and friendly - also from the same neighbourhood. I suggest addressing this issue with local authorities - rubbish should not be left out like this anyway but it could potentially be damaging to the hotel. Further, this seems very much at odds with the generally clean and beautiful city that is Luebeck.