L&H Gran Vía Selection

Beautifully decorated, very comfortable beds, great location, just around the corner from the main shopping district, each bedroom had its own wardrobe closet and another large one in the hall, nice bathroom supplies from Rituals, plenty of towelsnice welcome touches (box of chocolates for my mum's bday).

One of the receptionists (Maria) was unhelpful and with an attitude, not really listening or being hospitable. It was all about what she had said, claiming simple receipt could not be given whereas it was just her not wanting to be helpful (ultimately). Argumentative simply put. She also failed to say I needed to give a copy of the paid taxi receipt to the driver who was asking me for it, but was nice in the end because he was not surprised that I was not given the appropriate information. Paula, however, was great and pleasant, providing instantly all that was needed, of course what the previous receptionist claimed could not be done. The bathroom had not been cleaned at all. It was full of hair everywhere. Overall, I think the price was too high, because the bathroom and the kitchen were old, and despite the central location.