Makati hotellia

Plussat: This is a new hotel in an older but nicely renovated property. Rooms are good sized and comfortable. It is conveniently located across the road from Rustans/Greenbelt shopping center. Nice pool area. Staff are nice and helpful. The hotel lived up to my expectations and is a bit less expensive from some of the neighboring 5 star hotels.

Miinukset: Just a few minor things. Breakfast offerings are good but limited. The pool itself needs a bit of renovation.

Plussat: It was clean and was pretty close to everything. The staff was very nice and helpful. The tub is great in the CR.

Miinukset: There are additional fees. I booked through kayak under the impression the room was going to be about 160 a night but it ended up being about 200 bucks a night after other fees. I also booked a king room but got a double queen room which made the stay a little bit less comfortable for my girlfriend and I.

Plussat: Excellent Staff

Miinukset: VAT and service charges for EVERYTHING!

Miinukset: Service at the G/F restaurant was poor.

Plussat: The service was great! All the staffs were really accomodating!

Plussat: Everything was excellent. Our family of 6 (with 2 young kids and 1 adult with disabilities) found the 2 bedroom suite clean, spacious, comfortable, and luxurious. Loved the views from our suite. We were welcomed with some complementary brownies upon arrival to our suite. From the moment, we stepped foot on the property to when we left, the staff were warm, welcoming, responsive, and accommodating. We didn’t have cell phone service during our stay and the concierge coordinated our transportation to and from our destinations. Breakfast buffet was amazing with a great variety and selection of foods. So delicious! The heated pool with the gorgeous view was just the cherry on top of an already amazing treat that is this hotel. The location is perfectly situated across the massive mall. There is an underground tunnel just steps outside the hotel that people use to safely cross the street to get to the mall. Like the area immediately around the hotel, the tunnel was clean, well lit, and felt safe when we used it. When crossing with a wheelchair, there is a designated crosswalk just steps outside the hotel that is manned by a traffic officer during certain hours. They helped us cross safely. However, at night the officer was not there so it was really scary crossing the street with oncoming traffic that don’t yield to pedestrians. The hotel also has a security guard in front of the hotel who was very helpful when we had to get our wheelchair up and down the stairs to the hotel. On our last night, I purchased the holistic treatment package from the hotel’s spa and it was one of the best treatments I’ve gotten in comparison to the usual spa treatments in the U.S. I highly recommend this hotel especially for large families with kids and those with disabilities. We would stay here again in the future.

Miinukset: The hotel’s car service was a bit costly compared to other hotels in the area, but you can always ask for the concierge to hail a Grab/Uber for you which is relatively inexpensive. The dryer function of the washing machine in the suite didn’t work very well and it took hours to dry our clothes. We had to lay our clothes on the chairs to air dry.

Plussat: The working staff was a 12 out of 10

Miinukset: The attitude of some of the front desk and upper level staff

Plussat: All but only the checkout costs some time.

Plussat: We had an excellent stay until the last morning. We had to leave for the airport and we were informed about a takeaway breakfast that would be provided. We thought that sounds great. We told the front desk the night before what we would like so we thought it was all organised. But at 3am the next morning the breakfast was not made.....we never received it, we had no time to wait as we were going to the airport. We were very disappointed ☹️. The service was great till then.

Miinukset: Actually getting our promised take away breakfast would have been great. We did not receive it at all. Very disappointed ☹️

Plussat: Cleanness

Miinukset: Nothing

Plussat: The junior suit room my family of 3 stayed in, good size, lovely decor, exclusive, separate pool.

Plussat: Every thing is perfect

Plussat: I visit Manila frequently and stay either and Shangri-La and the Fort or Grand Hyatt, both at BGC. If these 2 hotels are contemporary modern 5-Star, then Raffles at Makati will fall under the aristocratic and elegant 5-Star category, oozing with class and grandeur. We stayed for 1 night at the Raffles Junior Suite. The staff at Raffles treated us like they really valued us. The complimentary high tea at Raffles was exceptional. I got a sense that for the folks at Raffles, running the hotel is not just about running a business - they treat it like a work of art. My wife and I enjoyed the experience. Excellent value for money.

Plussat: Great breakfast buffet Really comfortable bed Nice staff

Miinukset: Nothing

Plussat: Central location in makati

Miinukset: Nothing

Plussat: Everything was just awesome. A five star hotel with five star service, food and location.

Miinukset: However, it does not match the extra service and amenities that Raffles Singapore offer. No Singapore Sling as a welcome drink for guests....we were spoiled by Raffles Singapore : )

Plussat: Courteous front desk staff always smiling. Security and all the staff serving with a smile. Loved their attitude. Always ready to serve and dedicated to their duty.W

Miinukset: It took some time to locate by the local taxis too.

Plussat: It’s relatively cheap

Miinukset: Nothing much

Plussat: Friendly staff, accommodating , clean room, close to all restaurants .

Miinukset: None

Plussat: The staffs are very acommodating and informative and polite.

Miinukset: It says in my booking room information that there is a bathtub included but found out that there is none. Did not like the idea that there are people drinking beside the pool.

Plussat: I like how efficient and accommodating the people, how spacious the room is for a studio room, plus it's clean, doesn't smell and the breakfast selection.

Plussat: Location

Miinukset: Nothing in particular

Plussat: Staff are all super friendly. Service was great.

Miinukset: The aircon was not cold enough. During the night was so hot. I complained, they told me there really is a problem and the engineering was trying to fix. Did not sleep well because of this.

Plussat: Location. Food somewhat. Quick elevators.

Miinukset: Too many prostitutes. Noisy lobby.

Plussat: We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.

Plussat: Rooms are great, we love the great big windows giving us a great view of the city and the pool.

Plussat: Courteous staff. Fast check-in and out. Big rooms

Miinukset: Pool under renovation. Only 2 check-in/out counters.

Plussat: Great service Nice room Excellent breakfast buffet Nice atmosphere at Long Bar.

Miinukset: 2700 php for car to airport? Must be a compromise between this and a local taxi at 200 php.

Plussat: Beautiful hotel and great amenities. The best part of the hotel is the people there! Amazing staff that’s so accommodating, friendly, and always greet you with a smile. They were super helpful when I had questions navigating the area, arranging transposition, and making sure my stay was pleasant.

Miinukset: Difficult to initially find the driveway/entrance when traveling there for the first time from the airport (I had to take a taxi since I missed the hotel counter at the airport.)

Plussat: I liked this property and service quality from their friendly staff

Miinukset: Nothing I can think of

Plussat: great place to stay

Miinukset: nothing

Plussat: Room is very comfortable and a good size. All the room's facilities were great. Comfy bed and great bathroom. Breakfast was everything you could need. Buffet and a la carte options available. The view was also fantastic as we were in the Residence Club on the 23rd floor.

Miinukset: Only thing I didn't like was the pool water was really quite cold. Hence why nobody was swimming I guess. They also add a 10% service charge to your bill which just adds that little bit more to the cost of the room.

Plussat: We enjoyed our stay :)

Plussat: Staff, food

Miinukset: Parking area

Plussat: +location, beds, rooms, residence club floors

Miinukset: -wait time for cab, no sun on pool

Plussat: Very good centralized location; security was very good and staff very courteous and attentive; room layout was perfect for me and my family, considering the amount of luggage we had. They also gave us a little'upgrade' on our return stay.

Miinukset: Room needs a little updating.

Plussat: Location, good accommodations and opportunity to upgrade to club level on check in. Great restaurant and really enjoyed club level benefits.

Miinukset: I was bery pleased with the booking.

Plussat: Hotel is very clean and location to the malls is convenient

Miinukset: Everything was first rate

Plussat: What I really like about our stay in New World Makati Hotel was their security. There were security personnel everywhere even K9 units. The hotel are filled with CCTV's. Also, I liked how the staffs treated us well. Special thanks to Mr. Stevene Garcia, Assistant Manager-Residence Club for being so nice, friendly and accommodating. Me and my partner would like also to express our deepest gratitude to all the staffs of the Residence club especially to Ms. Michelle, Ms. Criszia, Ms. Kat, Ms. Josephine, Ms. Charlene and Mr. Val. They are very courteous. They will even ask you if you want more cups of coffee or want some drinks without you calling their attention. They will be the first one to approach you to ask what you need. Lastly, I find the breakfast menu really appetizing. The dishes were so healthy and delicious.

Miinukset: I didn't like the heavy traffic (along ESDA) in coming to the hotel.

Plussat: Location

Miinukset: N/a

Plussat: Hyvä sijainti, josta lyhyt matka Greenbeltin alueelle. Siisti ja riittävän edustava. Mukava ulkoterassi, jossa hyvä palvelu. Hyvä aamiainen.

Miinukset: Huoneet ehkä nähneet parhaat päivänsä, mutta ne kyllä toimivat.

Plussat: I travel a lot, staying in many different hotels. I am very critical of customer services in the places I stay but can honestly say there was not one even small negative I can say about this hotel and the staff. An absolute superb stay.

Miinukset: Absolutely nothing.

Plussat: The clean area around hotel and mall

Miinukset: Nothing

Plussat: location to the mall is perfect. I book this hotel mainly because of its proximity to the mall. I like that all rooms have a washer and dryer.

Miinukset: I have been staying with Aruga for many years. I grew to know a few of the staff due to my constant visits. This trip I was very disappointed with the coffee shop staff- just as I was last time. I asked to sit and have breakfast at 1010 am and they told me I could not order anymore. I saw there were still people sitting and having breakfast. The waiter was rude in talking to me. Second day I went again to have breakfast. I ordered food from the ala carte. Since I liked the ensaymada i asked if i could order ala carte for this and the girl said yes. They gave me 5 pcs and after eating I asked to wrap the remaining 4 pcs so I can take it to my room. the guy said it was not possible. I told him i didnt get this from the buffet but I ordered ala carte. I didnt appreciate his tone when talking to me. Pillows need to be changed - too flat

Plussat: The room was clean. The place was accessible to powerplant mall.

Plussat: Everything! Checked in and when we got inside the room, the place smelled really nice, very clean and has everything we needed

Miinukset: Honestly, nothing. Everything was perfect

Plussat: I liked the apartment facilities since we were able to use the kitchen and the washer and dryer. It is also very close to Power Plant so it was very convenient when we needed to buy stuff. The room sizes are also very good. It is just a bit pricey but I think worth it.

Miinukset: We had to wait almost 2 hours before we could check in to our room. The front desk mentioned that they were fully booked but I think turnover to the next guests should not be a problem, or should at least be conveyed prior to checking in. Although they did make up for it with our late checkout and complimentary massages, it still would have been better if we got to check in on time.

Plussat: Conveniently located to the shops

Miinukset: The staff were a little slow and maybe understaff, did not get help right away. Location was great but very busy area. I was disappointed with the internet , was not able to hook with the internet it was always having a problem with connection so the entire time I had no internet connection.

Plussat: Big room, very clean air

Miinukset: Breakfast is below average. Limited in food variety, and taste is below average

Plussat: Tremendous space and overall layout of the room

Miinukset: Traffic going there

Plussat: service, facility, location, rates

Plussat: The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi

Miinukset: There was nothing to complain about at all

Plussat: Location

Miinukset: Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!

Plussat: We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away.

Miinukset: We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.

Plussat: I like that the room is spacious and has an espresso machine. The breakfast buffet is delicious.

Miinukset: None

Plussat: location, free parking

Miinukset: slow check in process, corresponding for special requests was poor, no towels, it arrived morning, breakfast was not impressive

Plussat: Melko nopean taksimatkan päässä lentokentältä. Todella isot ja siistit huoneistot, jossa täysi keittiö, pesukone yms. Aamupala oli monipuolinen, palvelu hotellissa kaikkinensa loistavaa. Rauhallinen, pienehkö uima-allas ja erinomainen kuntosali.

Miinukset: 2 makuuhuoneen huoneistossa olisi voinut olla toisessa 1 parisänky ja toisessa huoneessa 2 erillistä sänkyä. Molemmissa oli isot parisängyt. Lentokenttäkuljetusta ei tullessa oltu järjestetty, viesti Booking.com kautta ei ollut mennyt perille.

Plussat: Greatly appreciated that Holiday Inn greeted me on my birthday by giving me a surprise cake inside my room. Very good breakfast buffet. The property is very clean.

Miinukset: Sad that I had this experience during my breakfast.....there was small dead insect/housefly on top of my ensaymada. The Manager immediately replaced it.

Plussat: Best location

Miinukset: Nothing

Plussat: The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.

Plussat: This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta.

Miinukset: Elevators are slower than comparable hotel elevators in the area.

Plussat: They went above and beyond for us. I have a gluten intolerance and they made sure I had a good breakfast with gluten free bread. We also had an early flight and they made sure we had breakfast at 4:30am and a taxi ready for us. I highly recommend this location!

Plussat: It's connected to the Glorietta shopping mall. Lots of restaurants and places to see nearby. Breakfast spread is huge, lots to choose from. Room is clean and spacious.

Plussat: Proximity to the malls and restaurants.

Plussat: Very prompt in answering my email in booking.com

Miinukset: None

Miinukset: Sauna facility not up to par. Old towels. No grooming kits.

Plussat: Staffs and location

Plussat: The hotel is little old but the location is perfect

Miinukset: The furniture is old

Plussat: The location is very near Greenbelt and Glorietta malls. The beds are comfortable and the view is great. I like that the shower and bathtub are separate. My kid was able to swim in the tub while I take a shower.

Miinukset: The room size is a bit small (for the price we paid) but I guess that is normal in Makati.

Plussat: Everything! Staff was great and helpful

Miinukset: Nothng

Plussat: Outstanding breakfast selections and quality. Staff most helpful and very professional.

Miinukset: N/A

Plussat: Todella upea hotelli, musiikkitarjonta oli loistavaa ja aamupala todella runsas. Sijainti täydellinen.

Plussat: The staff are very friendly and helpful

Miinukset: All the rooms are non smoking rooms as of now. I think I was given a room which was once a smoking room because there was a tinge of an odor in the room

Plussat: The interiors. The complimentary drink & foot massage. The location.

Miinukset: Food could be better

Plussat: Fancy hotel, perfect location accessible to both Greenbelt and Glorietta

Miinukset: Our bed had to be connected and we could feel the cardboard used to flatten the two beds.

Plussat: great hotel in the heart of makati. nice big rooms , staff friendly and helpful. real value for money

Miinukset: nothing

Plussat: Internet worked at least.

Miinukset: In the middle of a typhoon, we asked for extending our stay due to cancelation of all fligths. We were told the hotel was full and we had to leave by noon. In other words, get out of here even if it s dangerous outside. We would have hoped for the hotel to step up to the situation and find a solution, but were left to our own demise under the rain. Not very customer service oriented.

Plussat: The staff are so nice

Plussat: the comfortable stay, The relaxed ambience of the rooftop pub and the friendly smiling staff

Miinukset: Waiting for the elevator. The high pricing

Plussat: Friendly and attentive staff

Miinukset: The view from the room (1917l) was mainly of a concrete wall. Should have been warned or received a discount

Plussat: Nice clean newer hotel!

Miinukset: Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!

Plussat: Fast check in&out, staff very good, friendly, helpful and ready to help you and support anytime, smiley, trusted and very good communication. Room clean, very comfortable, very big enough for me, nice view, nice toilet and shower, nice bed and very quiet. Room service staff very good too. Housekeeping so friendly and helpful. Facilities are very good and available for you. Location is perfect. Guards are so good, friendly, smiley and helpful. Food is the best here. Breakfast is very good for all nationalities. Swimming pool wonderful. Generally this is the hotel I am looking for always. I loved and enjoyed my stay with hotel. Thank you for best service all staff specially Riza In Reception... Sure I will back to hotel again.

Miinukset: Nothing, Everything was perfect.

Plussat: Kingsize bed and nice room!

Miinukset: It was perfect!

Plussat: Personal very friendly and Room was very clean and very comfortable. This was the four visit Hotel. Then I need Hote near Makati. My firs Hote we want visit again For me five Stern

Miinukset: We have not found a hairdryer Mabay forget or other guest have stoled Mut without hairdryer Was not important

Plussat: Sekä buffet-illallinen että aamiais-buffet erinomaiset

Miinukset: Huoneen TV ei toiminut Saapuessamme jouduimme odottamaan huoneen vapautumista, kuten muutamat muutkin matkailijat