Dusit Thani Manila

I will review per area as I encountered them. 1. Reception - check-in was great with great accommodating and smiling staff such as Paulette. 2. Location - awesome! 3. Lobby - great security upon entrance however they should be cautious in just throwing in the bags at the inspection machine. Most of ladies bags are expensive and to throw it in without any proper tray [most of the time] is just irritating. 4. Lobby - the lovely scent upon entrance adds to Dusit's character. 5. Concierge - this area is probably one of the first great experience for me. I used to question concierge's role in every hotel as it seems most of those I've encountered including in five star hotels are useless. But the concierge in Dusit is such a great help and very accommodating for all the coordination I required for the deliveries that came for me.

1. Room - bed was too hard and very difficult for me particularly I have delicate back. 2. All day Dining - this is horrible! I cannot believe that staff were not trained properly. From the line for the entrance which was not foreseen ahead with overbooking issue they should have planned to open an extension ADD to accommodate but instead they decided to let the guests wait in long line. I'm a frequent traveler and I've seen how other hotels foresee the bulk of guests for breakfast and how they would open up another area as spill-over in order to avoid guests waiting in line. Staff does not even monitor timely replacement of food on empty counters. Overall, this is the worst area of the hotel and needs thorough and proper training. 3. Housekeeping - another untrained area. They even left the soiled pillow case in my room after cleaning.