Imperial Heritage Melaka

The hotel price was reasonable however I did not get the room that I had booked.

I booked and requested a room with a large/queen sized bed but instead was given a room with two single beds. I had called twice earlier in the day, prior to checking in, to ensure that the room that I requested (with large bed) would be available and I was assured on the phone that it would be. When I arrived, it was a different story altogether - I was informed that I would be getting a room with 2 single beds instead. I was initially assigned to a room on the 2nd floor which had a damp, musty odour (poor ventilation) and I declined to accept this room as I was concerned about my health. I was then assigned to a room on the 6th floor, which was much cleaner, brighter and generally better kept, and had proper ventilation with foul odours. The hotel needs to renovate the entire second floor which is in a poor state and they should not assign rooms to any guests on this floor. Furthermore, when a guest calls in to confirm the availability of the room before checking in, please don't lie to us that the room would be available.