Hotel Born

I loved the Courtyard and the hotel entrance - both spacious and elegant. The Courtyard was a little oasis of calm and cool. The Breakfast choice was large and tasty. The location is very good, a side street at the top of the main boulevard.

The room itself is a long winding way through a hotel with no lifts. It was small and rather dated and the bathroom was not as clean as I would expect with long hairs from the last guest still on the floor. Expensive when compared to better hotels. My main upset was with the staff, one man in Reception in particular who was very passive aggressive. My glasses which had been left in a taxi were kindly returned to the hotel by the taxi driver. When I rang to confirm this with the Hotel I was told "no, no, nothing has been left at all." I asked him to check but he just said "no, no". I returned to the Hotel from a trip a few days later and the same guy was in Reception. As soon as I asked again, he just kept a false smile and said 'no, no, nothing has been left at all.' I insisted he check, which he wouldn't do, but his quieter colleague did and I saw him take them out from a pigeon hole right beside the desk. If I hadn't seen them in his hand I don't believe he would have acknowledged the find. He then blustered that they had only been left the day before which I know for a fact to be a lie. I don't expect to be treated in this way by hotel staff who simply cannot be bothered to do their job. Stuff must be lost all the time and they have a duty to look after it and return it safely. Hugely disappointing. I would not stay here again.