New World Manila Bay Hotel

Very friendly staff.Great service and the Executive club highly recommended.

Impressive building and interior. Extremely friendly, happy, and accommodating staff. A special Thanks to Jacob at the Executive Lounge who spoke English well, very well informed, and an outstanding customer service skills with exceptional professionalism. We had the executive room with sea view and it was massive with an expansive windows!!! Everything was over size/Huge: bedroom, living room, dining area, and bathroom with tub and excellent water pressure and Hot water that worked all the time!! AC and Heater also worked very well. The Ocean walkway is a short 2 blocks walk and Robinsons mall is about 5 blocks which seemed closer because of all the shops around to distract oneself. I really appreciate the airport shuttle arrangement. When we checked in the manager asked if I needed to arrange an airport transportation as our flight back was at 5 a.m. (they had my itinerary for airport pickup). I was very impressed at the level of attentiveness of their staff. The car was a Luxury vehicle very clean and smelled very nice! Thank you for the First Class treatment as well when we were picked up at the airport. We were immediately given water and hot towel once we got situated in our seats. Wow!! A very nice touch and much needed after a 15 hour flight. This hotel has undoubtedly the most Exceptional staff and customer care treatment I've ever experienced (higher than Sophitel, Manila Hotel, H2O, Miisibis in Cagraray...not to mention all other hotels around the world we've stayed in).

This hotel was 99.5 perfect! The only problem was the awful odor in the hallways and No Terrace/Balconies in the rooms to enjoy the magnificently precious Ocean views!!!

Staffs are friendly and helpful. Always smile to every customer. Most staffs assume i can speak tagalog when encountering me just because I look asian but Im a malay singaporean. Please dont judge guys