Autonvuokraus Manila

Worst rental car ever

Plussat: No mechanical issues

Miinukset: Car was 4 years old but seemed much older. Radio didn't work, GPS wasn't available even though it was reserved, manual door locks and Windows, misaligned headlight, air conditioning was not cold.

Plussat: none at all, booked and confirmed online, reconfirmed a day before pick up day and they told me it is cancelled (by whom???) received no cancellation in my e mail. no van nor car available for me on pick up day. the only reason they could give me is that they overbooked or some kind of "computer glitch". And that ruined my holiday plan!.

Played with pricing

Plussat: Car was excellent, staff kind and nice.

Miinukset: My internet rate was lower than the usual rate. I arrived a day before to see if I could get car a day sooner. No cars were available, no problem, that’s the chance I took and being the holidays I knew most if not all cars would be rented. It was about 9:00 pm and after the staff seen my rate they adj rate they adjusted it to a local rate well above the Internet rate. And said my booking ap quoted this price. I showed them pictures of my reservation with rate and a screen shot of each step of my booking. The following day I arrived at 8:30 am as the staff said my car would be ready for pickup. Once again rate was adjusted by staff. 2.5 hours later problem was resolved after I said I can not waste the day at their office. Rental went good and on 6 th day of my rental I phone to keep car for another week and lady that answered said rate stay same as the previous week. I got her to repeat three times on speaker phone with other listening. I ask for exchange of email and gave my email address and that’s where the real problem started. Playing with pricing and saying the ap had set the higher rate. I sent very clear emails and questions avoided. I have rented from Hertz through business many times and never had a problem until now. This is a simple problem to resolve. I expect this problem resolved before car is drop of and senior management to email me before hand letting me know problem has been resolved

Hertz did not have a car and had to get one from another company

Plussat: The people at the other company where very nice and accommodating

Miinukset: My order was for a 3 series BMW or similar. The car I got was a 10 year old Toyota Inova that had been in a previous accident with serious front end damage and a very bad shake when driven on the hiway. I took the car because it was 11:30 at night in Manila and I had to travel that 3 hours away that night.