Joya Del Mar Hotel

Good location, nice beach before the kids get there and start screaming.

DISAPPOINTED!!! - Very disappointing hotel and horrible management. Make sure you read the negative reviews before you book this place. On our first night, we realised our Air Con. was making an unbearable noise, almost sounds like there is an animal in the room. We called the frontdesk and requested a solution. Since it was very late, they couldn’t get any technician to help us. So, we wanted to be transferred to another room and ended up downgrading to cheaper room. We also said we are ok staying back in the new room for all of our holiday, since moving luggages again would be a hassle. Next day, we expected a very natural apology from hotel management about this inconvenience. However, nobody seemed to care and they were completely ignorant. On checkout, we’ve been told by reception that they won’t be rufunding us since moving rooms was our decision and air con. was fully functioning. We couldn’t believe what we heard since a ‘functioning air con with a horrible noise’ shouldn’t count as ‘functioning’. We asked if we can speak to the hotel manager and been told that he knows about the problem and he can’t help us. So this is how he chose to deal with unhappy customers! The refund we should’ve got was only 200TL so the reason we’re angry was not even the money. It is how they treated us like we’re guilty and the fact that the hotel management was lacking of basic hospitality and service rules. OTHER ISSUES - On our arrival, there was no introduction to the hotel, its facilities and surroundings. We simply asked around to learn how everything works, which is definitely not expected from a 4 star Hotel. Even small Bed & Breakfast places provide this as a standard. - Room was not properly cleaned, shower felt like it wasn’t cleaned for days. See image attached. - There was no glasses, kettle or any other amenities in the room. Again, this is standard in even small holiday places. - Some beach towels were really dirty, still gross marks on them.