Hotel Farah Marrakech

I like the location of the property.

1. Check in process, I have been to a lot of hotels but this is the first time that I did not feel welcome at all. It was so uncomfortable I cannot even explain it. 2. When I phoned room service to order food they asked me to dial another number, I politely said thank you and dialed the number I was given, then they said to phone the "other". I was starving, it was very annoying. 3. The temperature in the country is a little bit too much for me not complaining I cannot control that, what I can do is hydrate myself, I went to the snack bar desperately in need of water and there was no one in there. Had to go back to the reception to ask if it's open or not or where is the person in there. It was so frustrating. I always give a fair review about hotels, some of the staff were actually nice to me, but for a 4 star hotel you would expect so much more. Complimentary water maybe? (To be fair not all hotels do this but 3 to 5 star hotels do), staff who can speak/understand English as not all who go to Morocco know how to speak French or Arabic. I'm sorry but it was a very bad experience for me.