Marrakech Lomakeskukset

Plussat: After reading a lot of mixed reviews before and after booking, we wondered whether we'd made the right choice before we arrived. This hotel absolutely smashed and surpassed our expectations, and this was pretty much down to the wonderful staff. They work long hours and so hard to please every body. We didn't meet a single person who didn't speak great English and they all had a great sense of humour and went out of their way to chat with you and offer their help. The rooms were not exactly 4 star but they were comfortable and we were happy with it. We didn't really have a view or a great balcony/outside area but we didn't need it, as the pool and restaurant/bar facilities were fab. There was constant food and drink available with all inclusive and the whole place was always spotlessly clean. The animation team are on the go all the time from breakfast to bed time and are all really great with guests, ensuring they are ok and having a good time. We were so happy we chose this hotel, it was a relaxing home away from home for our time in an otherwise hectic city!

Miinukset: How difficult it was to leave!

Plussat: Food was amazing and staff very kind and professional especially Adil in the front Desk.

Plussat: Kenzi club was extremely clean, even in difficult times, Covid 19. Service from staff was excellent, they were pleasant and efficient but not over bearing. Would highly recommend this hotel and would certainly visit again. Shuttel bus to the Medina compensated for the slightly remote location.

Miinukset: Couldn't fault the hotel at all. Not much outside of the hotel within walking distance but the very good Shuttle service to the town more than made up for this.

Plussat: The food offering was genuine and versatile . Animation team was very friendly and respectful

Miinukset: Overall, The staff was very rude. The housekeeper during the entire stay, did not give a damn about the Do Not Disturb sign and kept entering to my room at 9am for 4 days in the row. I gave 10 Dirham tips to leggile porter and the guy laughed at me .that was the only cash I had . I should have given him nothing . The cleanliness of the room was really the bad. They never removed the steins of the toothpaste for the sink and not even from the basin. Breakfast buffet : I was neglected by the Chef , he was too busy to take the order from the staff wearing the suit . I had to wait 10 minutes ti place my order and what he gave me was also wrong.

Plussat: Location is good, quiet and not too far from the centre compared to some other out-of-town hotels, plus there is a free shuttle bus (but needs to be booked the day before). Staff are helpful and friendly. Animation team aren't too pushy like some other hotels. All inclusive food and drink are plentiful but nothing special. Decent sized heated swimming pool.

Miinukset: Food lacks flavour and is a bit bland and repetitive after a few days.

Plussat: Excelent facilities, very helpful staff, everything is more that perfect.

Plussat: This is a very good hotel, food is excellent, a lot of choice (with multiple themes during the week), drinks are good as well, all the "real" things like coca-cola, schweppes, martini. A real all inclusive stay.

Miinukset: Not much really, we went off-season, not much people, so it was very relaxing, which was perfect for us. People who like to be extremely social would probably want to go during the season.

Plussat: Yhr catering is excelleny, drink aswell as food.Vert relaxing place to be

Miinukset: I missed a ledger with all the information re, the hotel, activities of the animation team, transport to Marrakech etc

Plussat: Great swimming pools and decent food fo an all inclusive package

Miinukset: There is no shower screen so when you have a shower the bathroom became a swimming pool. there is minimal English spoken in the hotel. It is 15 minutes outside of Marrekech.

Plussat: my wife was appalled by nthe fact that cats were srolling around in the dinning hall when one jumped up on the couch where she was sitting resulting in her not eating in the restauarant again after going back to the room she telephoned the reception to complain and wasw advised that the manager would call but suprise suprise there was no call. she has now decided that she will put this information on the top outstanding reviews on the internet

Plussat: Breakfast was great, other meals were lunch and dinner were superb. Staff were great especially Yasmine who is tremendous and an asset to the hotel. Khalid was aggressive initially but turned out to be nice fellow. The Christmas eve dinner remains an unforgettable evening. For this alone might return only to eat on the 24th December and leave the next day..

Miinukset: Facilities and the building look too tired and needs renovation. The website is misleading. The pictures on the website do not portray what is on the ground. It is a shame. The water park is not part of the resort. WiFi is not available in the room area save the reception and dinning area. Its all inclusive yet the juice at breakfast will cost you 10Dhs to a cup.

Plussat: The club was a good value for what they charged, but it is on the lower end of the market. Food was ok. Room was ok. Group activities were good.

Miinukset: The site was isolated, had to use a bus or taxi to go anywhere. No work-out gym. The facilities were starting to show their age. Since it was isolated, a long interior walking/jogging path would have been nice.

Plussat: Nothing the bad welcome

Miinukset: We came late due to traffic jam . Dinner was refused. Giving us raison that the chef is gone and cant feach him on the phone . Some of the staff inform us that he is hidden inside others told us that they should prepare you dinner as you are only late for buffet for 15min talked to manager nothong was done only promisses for next day . Was pissed of and quit to iberostar . The way we were treated is not proffessional.

Plussat: The breakfast was good- they have an omelette station that had veggies and spices that are really good. Their Moroccan donuts and pancakes were good. A lot of options, some good fruit, yogurt and jams. The main hall that you walk into is decorated beautifully.

Miinukset: Their attention to detail and customer service was less than stellar. On booking.com the property listed an airport shuttle - I messaged their property multiple times to schedule the shuttle after booking our rooms, and they never responded. I had to book a private airport driver last minute because they never got back to me. When we arrived, they didn’t give us a paper that explained all of the benefits and activities at the hotel- the check in process was lengthy and sporadic- I had to continually ask for the keys for our room. When we reached our two rooms for four people each, the bathrooms had only two towels. We asked to have them close by and they put us in opposite buildings across from each other- not even in the same building. I wanted to use the spa and find the indoor pool they said they had, but there was nothing in our room, no pictures or phone numbers or any information to help us figure anything out. And asking for help at the reception desk was not always helpful- they were not quick to help or provide suggestions. I thought the distance from the airport and the main city of Marrakesh was ok- about 20-30 min- but we went into town everyday and had to book private drivers when the hotel shuttle downtown didn’t work with our tour schedule, and that ate up time and our small change.

Plussat: The ambiance

Miinukset: Not really clean No enough Towels Very very bad food

Plussat: The staff were friendly and helpful and the entertainment was enjoyable. Good value for money.

Miinukset: The WIFI didnt work in the bedroom.

Plussat: Amazing food Great grounds Nice rooms

Miinukset: Charging for water after 23h, when it is supposed to be all inclusive Made me go and come from reception twice for safe box payment and pool towel te riot when all should have been done on check in

Plussat: Good rooms. Decent buffet. Nice pool.

Miinukset: Having to pay extra for various things like orange juice and Ourika restaurant. No soft drinks served in restaurant. Coffee machines frequently not working Front desk staff not very welcoming or helpful. Bar staff sullen. English language speaking staff very sparse.