Ibis Marseille Centre Euroméditerranée

Clean building from the outside. Main entrance clean.

Room was not clean hair and dirt found in room. Was meant to stay 2 nights but just left after one Staff were side and did not seem like they wanted to help and any way.

The people from housekeeping were nice.

It was so bad. The Reception staff did not know what they were doing. We had to renew our card keys lift access and room access everyday, and we stayed for 3 nights!!! Most of the time the staff were more concerned about how hot the temperature was instead of taking care of the customers. The staff were also not helpful with parking and we were 9 people in a big 9-seater van. They gave us wrong information about parking at the nearby Q-parking. They said if we parked late at night, we can press the red button at the entry and have access if we say that we are staying at the Ibis. But when we did that and spoke on the Intercom, the parking lady said we need to buy parking from Ibis first. Ibis staff had earlier said they don't sell any parking. So, it is very confusing. On the last day, the staff refused to let us even come next to the hotel for 5 minutes to load all of our bags into our van, and we parked very far because we could not find parking for our van. So 5 adults and 4 children had to carry many bags for more than 900 metres to the van. I have never been treated like this, especially in an Ibis hotel. Very disappointing.