Seaside Palm Beach

In the category of 5 star this hotel is certainly not, the decor is dated, the rooms are basic and small. It was clean however and the staff which where working where both friendly and courteous, however the hotel did not have enough staff to cater and as such the service was very poor. Generally I liked the staff and their friendliness, the hotel was clean.

On arrival my booking had been messed up, and the rooms are so small the additional child’s bed for my 6 year old was not provided, but also due to what they say there hotel policy they could not allow for 1 cot in the room for my 6 month old (twins) As such I was charged a an extortionist rate for this hotel, so had to purchase an additional room just for a cot so my holiday cost over twice as much with an additional €1200 for 3 nights. To say this the ruling of only 3 in a room was a lie, we spoke with several couples with more than 1 child and it seemed they where allowed in same type room as ours with 2 or more children. So I was indeed charged for a room not needed as we used to store luggage really, just for the hotel to make an extra euro, disgraceful really. The food service was very slow and non existent, let’s just say at some periods it reminded me as feeding time at the zoo, with people skipping queues, pushing etc. For a 5 star simply Service poor understaffed Rooms very basic Replenishment in rooms never happened in 3 days Pool side service non existent and when arrived extremely slow Overcharged for additional space