Plussat: "Customer service was horrible in Rome"
Miinukset: "Train people and dont give people our seats even when we paid for them"
Plussat: "Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!"
Miinukset: "The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1"
Plussat: "The crew was very nice and the ride was very smooth."
Miinukset: "Being on time would have been better and the food offerings could have been better. I ordered a salad as a healthy option and it wasn’t."
Plussat: "The airport in Krakow was very clean with many shops."
Miinukset: "Tight space with big guys next to me but short enough of a flight to really mind this."
Plussat: "They were friendly and excellent plane"
Miinukset: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Plussat: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Plussat: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Miinukset: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Miinukset: "Bad! I will defiantly fight for a refund !!!"
Plussat: "The crew was OK, one lady was excellent. Seats were tight."
Miinukset: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Plussat: "The crew"
Miinukset: "The comfort"
Plussat: "Liked that the flight was not full and therefore could use 3 seats to stretch a bit. Modern plane and smooth flight. Cheap!"
Miinukset: "Tight leg space. No food or drinks besides water. Sits could be more padded. My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort. Not the most pleasing crew IMO. Just doing their jobs."
Plussat: "Dreamliner is an excellent ride."
Miinukset: "Food quality is sub-par. Crew service level is minimalist."
Plussat: "The price of the flight could not be beat but you have to pay extra for EVERYTHING else, except videos. Entertainment selection was OK. They want to charge you for headphones so I brought my own. They play a snack bar promo on the screen before every show, so I just unplug through it. The video and audio quality is pretty good."
Miinukset: "You do not even get one checked bag free, it will cost you plenty. They changed our flight's boarding gate but took far too long before letting anybody know. The sign at the gate said departure would be on time but it was actually very late, and they never updated the departure time, they kept us standing in a crowd, shoulder to shoulder like cattle. There was a huge line waiting for hours in the overheated departure gate, everybody soaked in sweat. Only enough chairs for a couple dozen people, old folks fading. On board they ignore you completely, as though you were invisible, unless you have pre-ordered a meal. Press the button for an attendant, none will come. No drinking water available unless you go to the back and ask for it. If you ask a flight attendant for water she will tell you to wait for the cart, then ask again, but to the cart pushers you are invisible unless you have one of their meal boxes on your tray table. Extremely uncomfortable, very narrow seats. You have to pay extra for a pillow or a blanket. This is an airline for masochists who are happy to choose misery in order to save a few bucks. Now I know."
Plussat: "It was better than our flight over- which was awful"
Miinukset: "Flight attendant seemed annoyed. Sat on the runway for 45 minutes upon arrival. Entertainment selection is dismal. “Premium” cabin layout a challenge when seats reclined."
Miinukset: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Plussat: "The nearly lie flat seats in premium class were nice."
Miinukset: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Miinukset: "Only two self check-in kiosks were working. The flight was delayed two hours and there were no updates."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Smooth floght."
Miinukset: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Miinukset: "Completely dehumanising experience. Terrible communication from the airline. Lackadaisical treatment by crew. Never again!"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "plane itself was great, crew was great"
Miinukset: "not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight."
Plussat: "Oslo airport was nice"
Miinukset: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Plussat: "The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over."
Miinukset: "I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING."
Plussat: "Seats fine. Service good. Good way too expensive, but free small cups of water"
Plussat: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Miinukset: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."
Plussat: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
Plussat: "decent leg room in economy, loved the humid air and low cabin pressure, polite staff"
Miinukset: "very few vegetarian , and almost no vegan options for food."
Plussat: "Boarding was fast and easy"
Miinukset: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plussat: "Hassle free. Didn't make use of all facilities. Good value for money."
Plussat: "Aircraft was new and in good condition. Quick boarding and arrived about 20 mins early"
Miinukset: "Air was extremely dry, but worst part is that the seat virtually does not recline. Very uncomfortable ride, fortunately the plane was only half full. Would have been torture if someone was next to me. You have to buy water/drinks, which I knew and was ok with, but did not realize that it was only available for part of the flight (at least the ordering system though the infotainment unit said that the snack shop was closed and I could not order. I did not attempt to call over an attendant to ask in person)"
Miinukset: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"
Plussat: "One of the best planes I have traveled in to go to Europe. I will definitely be using them again"
Miinukset: "Nothing much, the boarding was a bit chaotic at first but that was because all the passangers decided to stand by the entrance to the line even when it wasn't their time to board. The seat I was in had some water leaking on it at first from the air conditioner, I assume condensation but it stopped once we really got up in the air."
Plussat: "The Dreamliner is a great plane if you get a premium seat."
Miinukset: "I wanted to book a premium seat but they had sold out. I bought extra leg room thankfully and a very narrow middle row seat. I would never book that again. Very uncomfortable. Despite paying an elevated Flex fare I did not even get a free blanket on take off and had to pay $5 for one. What a rip off."
Plussat: "Flight was good and crew was friendly. Good entertainment options."
Miinukset: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"
Plussat: "Buy tickets early for super cheap, or pay more last minute. Fly no-frills for cheap, or pay for perks. Norwegian Airlines' model works for everyone."
Miinukset: "The crew could have been more attentive. They forgot to bring a coffee I ordered through the system and ran out of milk."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "The plane was clean and there was a lot of space for luggage."
Miinukset: "The seats seemed smaller than on other planes."
Plussat: "The entertainment system is great!"
Miinukset: "The boarding process was really bad."
Plussat: "Food, service, movies"
Miinukset: "Being over an hour late. Not enough leg room in economy."
Plussat: "That I had a whole row to myself...thanks for not overbooking?"
Miinukset: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Plussat: "Staff were very attentive. Food was good. 787 is amazing to fly on. So smooth"
Miinukset: "Check in was a little slow."
Miinukset: "There was no entertainment or food on 3 hour flight"
Miinukset: "NO WI-FI"
Plussat: "Crew was polite and accommodating. Seat were comfy and they inflight movie selection was pretty awesome."
Miinukset: "i loved everything!"
Plussat: "Crew was nice...seats comfortable. Flight was about 11 or so hours such a great flight i slept most of the time. Great flight"
Miinukset: "Boarding took way too long causing our flight to be delayed for an hour"
Plussat: "Not alot to like."
Miinukset: "There was chaos getting on to the 737, the boarding process was not organized by zones. So boarding took a very long time. There was little room between the seats. There was no entertainment, and the TVs were shared."
Completely disastrous as I mentioned before. I will not use this airline again even if they give me the ticket. zero recommended
Poor service. Late departure Nice crew members
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Sooooooooo long. We were late and boarding was long
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Vueling looks very professional. There is an extra layer of safety about COVID I feel there is always a big risk of a delayed flight with Vueling. (That what’s the case) Otherwise, pleasant flight
Great staff, easy boarding
Plussat: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Miinukset: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Miinukset: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Plussat: "Crew was friendly, plane clean"
Miinukset: "Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon."
Miinukset: "Air conditioning at the gate"
Plussat: "Flight was very easy, comfortable and quick."
Miinukset: "Boarding was quite confused due to delay but wasn’t too big an issue x"
Plussat: "As expected for a budget flight."
Miinukset: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."
Miinukset: "boarding was slow"
Miinukset: "Leg room. Better maintenance of plane. Timekeeping."
Plussat: "Nice staff on board."
Miinukset: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Miinukset: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Plussat: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Plussat: "Everything is good"
Plussat: "It was easy. Very cheap. On time."
Miinukset: "Seats are not great. But you get what you pay for."
Plussat: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Miinukset: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Plussat: "Comfortable seats"
Miinukset: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Plussat: "we reached our destination alive"
Miinukset: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Miinukset: "How can I be reimbursed. The way we were treated is a shame"
Plussat: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Miinukset: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Plussat: "The flight space"
Miinukset: "No entertainment which make the trip so boring"
Miinukset: "My flight was delayed 3 hours, so I missed my connecting flight. Then there were no more flights until the morning. Vueling paid for a hotel for me, but the hotel was over an hour away from the airport at 2 in the morning, and I woke up at 5 the next morning and sat in 2 HOURS of traffic to get back to the airport. The shuttle left late tho, and I almost missed my flight again. Bad experience."
Plussat: "The individual tv screens."
Miinukset: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"
Miinukset: "I can't even begin to describe the horrendous experience..."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Miinukset: "They made a mess with my bookinh"
Plussat: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Miinukset: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Plussat: "nice enough plane. clean, full. pleasant crew."
Miinukset: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Plussat: "Good flight on time so no complaints"
Miinukset: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Miinukset: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Miinukset: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Plussat: "Was an ok flight for a budget airline"
Miinukset: "I'd booked it and paid more as it was supposed to be British Airways. This was rather misleading by kayak as I booked with them via the British airways website then forward to vueling. Could have paid less if I'd chosen vueling from the options."
Miinukset: "Cancellations and delays over and over again. Will not be using them again."
Plussat: "This was awesome experience!"
Miinukset: "they left my lugage the delayed the flight for 2 hours, terrible services"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "Crew and personnel were very friendly. On time and bags arrived as promised."
Miinukset: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Plussat: "Duly Politely"
Miinukset: "During two hours flying, they didn't serve free drinks."
Miinukset: "The delay"
Miinukset: "The leg room is much too tight. The tall female flight attendant did not seem friendly at all.I watched her and she seemed annoyed at the older Muslim travelers. Her entire demeanor was sour and she did not smile."
Plussat: "Quick boarding"
Miinukset: "Had to change seats"
Plussat: "I liked the fact that we were able to check one luggage. The crew was excellent."
Miinukset: "Everything was perfect"
Fast, good loads in and out, totally worth of price.
Plussat: "pragmatic ryanair crew get the job done"
Miinukset: "seats and trays were dirty"
Plussat: "Nothing is even good"
Miinukset: "In my opinion the I never fly like this flight very bad experience in this flight that's all"
Miinukset: "Boarding in Eindhoven is outside the terminal building"
Miinukset: "Bare bones is one thing.. standing in line forever after 1 hour delay then changing gates, then lining up again to stand in a non moving line.. too much"
Plussat: "Flight was on time."
Miinukset: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Miinukset: "Too claustrophobic, stood in the rain and wind on the tarmac due to loading delay. Not for me, first and last time with Ryan."
Plussat: "Efficient and on time."
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "The flights were on time and everything was very organized."
Plussat: "Direct connection"
Miinukset: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Plussat: "It was on time which was good"
Miinukset: "The selection of food available was poor for vegans Glad I packed my own snacks ir else I would have starved"
Miinukset: "Unfortunately, I fell asleep the minute the flight took off and I woke up after the plane landed, so I didn’t get to experience anything in-flight. It will be nice if you get onboard WiFi in the future though"
Miinukset: "Delayed an hour."
Plussat: "Staff were very friendly and very patient with difficult passengers!"
Miinukset: "Plane felt cramps, but it was a low price so to be expected."
Plussat: "The inflight crew was friendly. And we got there."
Miinukset: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Miinukset: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Plussat: "I like nothing about Ryanair"
Miinukset: "I read their policy about checking bags four times to make sure I understood. The check in staff was rude and treated me like I was stupid. About half the people in line to check in also had to go to another line to pay the fee to check a bag, and go back in line to check in for the flight. Boarding was a disaster. The inflight service was them asking you to buy perfume. Not worth the cheap ticket - at all!"
Plussat: "The crew were friendly and helpful"
Miinukset: "The lateness of the flight"
Miinukset: "80 euros for the flight - 55 euros for a check in fee...what a joke - how do u calculate that price? Over 53 countries visited and that's the first flight I ever had to pay to check in - last flight with them"
Plussat: "I got to my destination."
Miinukset: "We were charged almost 200 euros extra because we did not check in online (which we could not do because we had been traveling for 30 hours and did not have Wi-Fi in the air) and when we went to check in the receptionist was rude about the fact that we had not checked in, so we had to go across to a different counter to pay our fee, go back to check in at the first counter, and then was told we could not be seated together, when it turned out the flight was half empty. Besides all of this, the planes are not nice, you are only allowed one carry on (no personal item) and the seats are not comfortable. I thought we would save money but check in fees and ridiculous baggage fees made this flight cost more than a nicer airline."
Plussat: "Liked no pressure sales from crew, but was there if you needed them and helpful very pleasant done their job well, would use again but if alternative carrier might consider them due to comments below."
Miinukset: "Seats uncomfortable due to shiny covering, slide in seats when asleep ended up with bad back during break, just a suggestion being gluten free ( not a lifestyle choice) would suggest this being added to menu might make more sales as lots of us about and makes you feel cared for."
Miinukset: "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."
Plussat: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Miinukset: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Plussat: "Crew was great and always happy to help and answer to any questions we had. We paid for priority boarding so that made that easy."
Miinukset: "Check-in Counter Staff in Madrid (Barajas) airport really could benefit with Customer Services training or just hiring staff with better people's skills! ALso, you cannot do all in one counter. You have to do a line for check in, then to pay to check in luggage, you have to go a ANOTHER desk, do another line, and pay there, THEN, go back to the Check In desk to CHECK IN luggage. TO many unnecessary steps for a simple transaction."
Plussat: "The pilot was friendly."
Miinukset: "The comfort was terrible. And moreso for people with back issues. Overall, the comfort affected the whole flight."
Miinukset: "Automatically being allocated seats apart from each other"
Plussat: "The crew and polo te where very helpful and the plan e arrived on time."
Miinukset: "Everything was good!!"
Plussat: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Miinukset: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Miinukset: "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Miinukset: "Seats don't recline and a bit cramped."
Plussat: "Not alot,crew was pleasent and staff in London were lovely"
Miinukset: "Small seats, uncomfortable,over priced drinks and food terrible landing.delayed"
Miinukset: "Uncomfortable, no leg or arm room especially when sat next to people who are too big for their seats!"
Plussat: "Staff was friendly on plane"
Miinukset: "Changed gate three times , 1 1/2 hrs late. Not accurate times given when it changed. On ground staff could have done better. System of boarding- all for themself created at least extra 20 min. Should board by rows"
Plussat: "The flight left on time and arrived early. I like being able to board and leave from the rear entrance when seats are in the back of the plane."
Miinukset: "Paying extra for seats."
Miinukset: "Flight left late and arrived late. Very dissapointing."
Miinukset: "The landing very bumpy"
Plussat: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Miinukset: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Plussat: "The on time flight"
Miinukset: "The kids kicking my seat from behind"
Miinukset: "Annoying staff selling items every 20 minutes. Cabin lights on the whole time during a 9:30-12am flight. No rest quite annoying!"
Miinukset: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Plussat: "Polite staff. Flight departed on time. Pleasant flight."
Miinukset: "My seat/seating area was littered with crisps, this was very obvious to anyone and should have been cleaned up. The seat tray was sticky."
Miinukset: "We walked outside it was extremely cold"
Plussat: "The plane made it to Las Palmas"
Miinukset: "8 drunk women shouted and disrupted other's quiet"
Miinukset: "I was told next time I have to be careful with my carry-on because I'd have to pay £50 otherwise. However, my carry-on is TSA approved, it has a lot of pockets so it may appear to be a bit bigger but I don't overstuff and I've had no issue getting my bag into the overhead bin. Granted, the officer was kind when she said it, but I also measured my bag and weighed it before my flight and I shouldn't feel there should be an issue with my bag. On my return flight I had souvenirs in my bag (meaning more in my SAME bag) and no one said a word about my carry-on."
Plussat: "Dificultan el trámite del check in . Deberían de cobrar total y no por parte y exagerado . Ej maleta , carryon . Check in , asientos , al final es una mentira lo de compañía Low Cost ."
Miinukset: "Muchos problemas en el aeropuerto ."