Mataram hotellia

Plussat: staff were amazing, but you are in the middle of nowhere so expect to take cabs or gojek (which the staff will try to get you to avoid). pool is amazing,

Miinukset: but as a female traveller young and alone, i felt like they didnt give any service to me expecting i had no money. they were definitely looking for people with money before providing service

Plussat: Staff were super friendly. They made a real effort for my sister's birthday. Beautiful location and setup.

Miinukset: Prices more expensive as it is a private resort with not much competition locally (walking distance).

Plussat: Everything was excellent! The room service was amazingly fast every time. Staff are so lovely. Room clean and very modern. The view was gorgeous. Breakfast was so good! Love the rain head shower with the built in light, nice touch. Would definitely stay here again anytime. Thank you to all staff!

Miinukset: The only complaint was the food for room service was a bit inconsistent. Our first two meals were great and large servings, the second two meals were not what was expected. One meal was like an entree size, the other was not authentic.

Plussat: Sijainti. Siisteys. Ranta *****

Miinukset: Henkilökunnan vähyys ravintolassa. Juomien ja ruokien saaminen kesti todella kauan. Annoimme palautetta paikan päällä ja saimme kuulla, että heillä henkilöstövajetta. Tämän tasoisessa hotellissa palvelun kuuluisi olla kunnossa.

Plussat: pools were accessible and clean pool bar service available Towels could be updated - but was clean and soft

Miinukset: The hotel did not consider the circumstances under which we had to leave early and miss out on 2 days on the accommodation we have already paid for. The Corona Virus made it necessary for us to leave. We were not offered a refund for the remaining 2 days. This was unfortunate

Plussat: Everything

Plussat: Absulute stunning property with excellent facilities and lovely staff. I enjoyed the attention to detail and cleanliness, the quality of the food and the overall great state of maintenance. The General Manager (Mr. Sudiarta) and his team are doing a fantastic job in looking after this resort. The best sunset on the island directly from the glass and multi-level infinity swimming pool...! I was very, very impressed and can only recommend this hotel.

Miinukset: everything was better than expected - BRAVO!

Plussat: The staff are well trained, efficient, friendly, especially the hotel reception staff Ulfa & April. They give you a warm welcome making you feel like family and gives you a sense of belonging. We will definitely return to this hotel, as soon as this Coronavirus clears. We look forward to returning. Thank you for making our stay the most memorable.

Plussat: Gardens, food and staff

Miinukset: Pictures are deceiving as this is on a public beach that is too wavy for a swim unless you are a really strong swimmer I would not recommend it, I was told it's always like this. Right next to the main pool is the steps to the beach where they come and harass you to buy stuff, wont leave you alone, their nice but just too much! Sand is not white, its black sand but beautiful Staff need to know the local amenities as I was advised wrong on cash point and shops. Water bottles are only 2 a day and smaller than the usual ones, then replaced with glass which were even less water, I dropped and cut my foot open they weren't really concerned. And they dont sell big bottles in the hotel, water is really cheap outside the hotel but it's just having to go out and constantly buy with such small fridges in the rooms. I stayed in the beach bungalow, very clean and beautiful and once the novelty of having an outsideish bathroom wore out, it was so hot and damp as no aircon and open roof allowed bugs and insects to get in! One night I had a few little friends (cockroaches) in there! Also the sound of the waves are so loud at night it's not as nice and charming after a few nights! I was on my own and security on the grounds is not great I didn't feel safe at all. Its open for anyone to walk onto the complex and no one would know. Be careful if you are getting the ferry from Bali to lombok - once you get off the boat they will just grab your suitcase and lie to you, I had pre-booked car and they wouldn't let me look for him and tried to shove me into a car saying his left...he hadn't and luckily I can handle myself to some extend. You really have to be forceful and careful. They will expect a tip even if they just put your case in the boot or carried for you less than a feet away! Overall hotel food was great, staff are kind and helpful. It was clean and their all smily and happy

Plussat: Everything was just fantastic on this property. The staff were so amazing n always ready to help.The food was so delicious. We could nt decide what dish was better.cant wait to go there again

Plussat: The pool and the beach

Miinukset: Room little bit old fashion

Plussat: It was beautiful! The pools were amazing. The staff were very friendly and willing to help. There was activities for everyone. Bathroom was a hit too in the beach bungalow. Could catch a taxi for $2 to get to great food places and never had to wait for a taxi.

Miinukset: Sometimes at night the wifi was a bit slow/unreliable. There was an ant problem in our room. Maybe some food from the people who stayed before us left in the room? Not sure.

Plussat: Really good value for money. Well maintained, breathtaking beach, nice pool, excellent reataurants.

Plussat: Aamiainen oli mielestäni erittäin hyvä ja monipuolinen. Aamiaiselta löytyivät: ainakin 5 erilaista mehua, lämpimiä ruokia, makeita pullia, hedelmiä, muroja, keittoja, paahtoleipää, kokki joka teki mieleisesi munakkaan, kokki joka paistoi pannukakkuja ja ohukaisia, jugurttia. En jäänyt kaipaamaan aamiaiselta mitään. Yövyimme beach bungalowissa, josta oli kaunis näköala merelle. Bungalowien edessä oli "oma" uima-allas, joka on vähän sivummalla "pääuima-altaasta". Viihdyimme altaalla erinomaisesti. Altaalla on myös baari. Altaalla on omat pyyhkeet, mikä on plussaa. Huoneet on tilavat ja huoneen edessä pieni terassi jossa voi istuskella. Ystävällinen henkilökunta.

Miinukset: Huoneet kaipaisivat uusia huonekaluja, sillä huonekalut olivat hieman kuluneita ja mm. vaatekaapin ovet repsottivat ja sisällä oleva kaapisto ei auennut. Sängyn päällä oli hieman outodosti asennettu hyttysverkkoviritys mikä piti yöllä laittaa tyynyillä sängynpäätyyn, muuten verkko olisi tullut kasvojen päälle.

Plussat: Siistit huoneet , siisti ympäristö, iso uima-allas , meri todella lähellä, yöpymisen hintalaatu todella hyvä, aamiainen loistokas

Miinukset: Ravintola ja spapalvelut ylihintaisia

Miinukset: allasbaari remontissa.. en tiennyt että lomailen työmaan vieressä!! 3 ravintolaa kaikissa sama lista! buffet aamiainen runsas, mutta ehkä paikkalliseen makuun ei minulle. paikallisia yritys asiakkaita ja tilaisuuksia liian paljon, häiritsi ainakin minun loman viettoa, joten vaihdoimme hotellia kesken loman!!!yritin sopeuta

Plussat: The ground is well maintained

Miinukset: All good n polite staffs except one who refused to smile n answer politely..

Plussat: Rauhallisella paikalla, kauniilla rannalla. Iso, mukava allas alue aivan rannassa. Huoneet ovat yksinkertaisia mutta sänky oli mukava ja huone oli ihan siisti. Kiva iso parveke suoraan altaalle/rannalle päin. Ilmastointi toimi hyvin. Aamiainen oli runsas, aasialaispainotteinen. Mittarilla toimivia takseja saa suoraan portilta ja Senggigin keksusta on 5min ajomatkan päässä. Allasalue oli hotellin paras ominaisuus, se oli iso ja todella siisti!

Miinukset: Huoneeet/rakennukset ovat hieman vanhempia. Ihan siistejä mutta vanhahtavia. HUOM! varausemme oli mökki mutta kyseessä on siis normaali hotellihuone, talo on pari kerroksinen ''mökki'' missä on monta huonetta. Eli siis normaali hotellihuone, ei oma bungalow tai mitään en tyylistä.

Plussat: Location and dining area

Miinukset: Bed and room old

Plussat: Being upgraded which we appreciated.

Miinukset: Noise intrusion from conferences being held there. 7am wake up to sound checks.

Plussat: Very good value for the price. Food ordered from room service was tasty and arrived quickly. Rooms were cleaned well everyday while we were out. Breakfast buffet had a decent variety of average quality. Nice spacious grounds.

Miinukset: Pool closes at approx 7:00pm, that’s too early while on holiday. They say to add chemicals for treatment but this could also be done later in the evening. A mongolian bbq is advertised at different locations throughout the hotel, every location states a different day. When asking the staff got conflicting answers also

Plussat: Furniture needs to be renewed!

Miinukset: I like the landscape, the gardens, the walkways

Plussat: The staff was excellent. Breakfast was outstanding everyday. The ox tail soup was delicious.

Plussat: Hieno paikka. Hyvä lapsiperheille, monta allasta ja oma ranta-alue.

Miinukset: Hotelli ei tarjoa ilmaista vettä kuin minimi annoksen.

Plussat: It was clean and private

Miinukset: The bed in the private Villa was very very hard and I didn’t sleep very well

Plussat: The friendly canteen staff The BBQ night on Wed and the food offerings The swimming pools are clean and next to the beach

Miinukset: 1. We spent one thousand Singapore dollar (670€) on hotel room, food & drinks, and massage for our 2 days stay, but the reception staff didn't even have the courtesy to help to put our luggage in the taxi while we were leaving. 2. The room for the 1st night was at the first floor of a two storey villa, its full of mosquitoes, Aircon was noisy, dark and with smell, we couldn't sleep well so we requested to change to a one storey room. 3. Everything we consume there is with 21% surcharge, for example it costs you SGD4.8 (€3.2) per americano but you do not get the quality of a good coffee, the same goes for the bread, massage and cocktails (Gin Tonic costs €12.6)... You pay Singapore/Munich price but you don't get the quality. 4. Flies and mosquitoes are there day and night so we were happy in the end we are back to our clean home city. 5. In overall, we have the feeling that Gili Islands and Lombok are consuming the limited good times from the ocean without caring about it, the dynamite fishing killed most of the corals, the people there are trying to sell you something all the time to get out the most from tourists, they are not aware that a more sustainable way of managing the resorts and resources will benefit them for a long run.

Plussat: great a la carte breakfast dinner was delicious, esp italian staff was super friendly great pools plenty of sun loungers seaside dining great surfing beautiful gardens comfortable rooms and beds

Miinukset: our room was close to a noisy generator, so we moved to another villa food and drinks were e bit pricy

Plussat: A very beautiful place

Miinukset: Everything was great

Plussat: erittäin viihtyisä alue, hyvät uimaaltaat

Miinukset: moskeija olisi voinut sijaita 2km kauenpana

Plussat: Great service, good rooms and excellent pool

Plussat: Staff made the place what it is they are all very gracious and kind, the resort was very relaxing and a stunning location.

Plussat: Everything.... food is amazing location is perfect in you want to relax and the staff so welcoming

Miinukset: Nothing

Plussat: Property, setting, staff and food were all amazing. We will definitely return to Qunci Villas

Plussat: Pak Adi was very helpful in changing our flights and went out of his way to help us

Miinukset: Noting

Plussat: Exquisite luxury, fabulous food & drinks, very helpful, friendly professional staff, our ocean view room was perfect, gorgeous bathroom with outdoor shower. Private beach was beautiful Highly recommend to anyone who enjoys luxury with picturesque views AAA++

Miinukset: The swimming pool is a good size but too shallow and is an odd green colour, unfortunately the dogs that are always on the beach were unfriendly & attacked/scared guests maybe they're hungry. Harry has a cool hut on the beach and rents surf boards he does a good job keeping the beach clean but doesn't get paid for it. We gave him a nice tip The resort is Australian owned please support Harry

Plussat: I found the staff very friendly and welcoming. The beachfront was perfect for us. Food was great and so was the daily afternoon tea. Beautiful resort and clean. I loved the outdoor washroom. I also liked that it was slightly outside the main part of Senggigi, so quieter area.

Miinukset: Just the ants or other bugs that might stroll in from the outdoor washroom but they provide insect sprays and repellents in our suite.

Plussat: Staff were amazing and the resort is super nice with pool, beach etc

Miinukset: Nothing!

Plussat: Everything was great Staff were friendly and cooperative specially Rika and Odi

Miinukset: Nothing

Plussat: Rooms were clean, staffs were very welcoming, great view from pool, bar and restaurant.

Miinukset: Swimming pool water wasn't very clear, they could provide free shuttles earlier in the day.

Plussat: Lovely grounds and gardens. Big rooms with outdoor shower. Beautiful pool. Large balconies. Very relaxing. Exceptional staff.

Miinukset: It was all fantastic.

Plussat: Living asia is a real paradise. It is so beautiful.

Miinukset: The people in Lombok are less friendly than Bali. Avoid getting ripped off by negotiating prices hardly.

Plussat: I thought the property was very nice and clean, beautiful garden and excellent food. The staff were also very attentive and friendly. We really felt very welcome and relaxed.

Miinukset: The property just needs a water bowl at entrance from beach to wash feet.

Plussat: Loved our stay Jeeva Santai everything was perfect. The staff are lovely, breakfast was yummy, food delicious. The villas and rooms beautiful.

Miinukset: The cocktails were too strong.

Plussat: Very clean , stylish, close to the sea

Miinukset: Nothing not to like

Plussat: Our villa was beautiful, hands down best place we have stayed and we have done a lot of traveling all around the world

Miinukset: Nothing at all. it was perfect

Plussat: Beautiful!!

Miinukset: Nothing!!

Plussat: We received a complimentary upgrade to a pool villa - it was absolutely beautiful. Pure luxury with 2 bathrooms - we only used the outdoor bathroom which was amazing. The Pearl Restaurant was indeed a Pearl - great drinks and wonderful food. All reasonably priced. The gardens at Jeeva Santai were exceptional - amazing. All the staff were great without exception. We will be going back there

Miinukset: Nothing - the Jeeva Santai Resort exceeded our expectations.

Plussat: Great staff very friendly The rooms are large and very clean Good standard very comfortable bed indeed I slept very well room service excellent quality Internet wifi very good fast Breakfast buffet ok has several western items And eggs cooked to order Great value for money 35 USD included is the breakfast buffet Staff very friendly and polite I have stayed in 3 hotels in Lombok this is the best For Comfort Food Value Friendly attitude I highly recommend this hotel for you and or your family I will 100% for sure be returning to this hotel .

Plussat: Safety & comfortable of d rm.

Miinukset: Hotel was excellent.staff was helpful especially Windy.she bring me abt d hotel.rm was nd & clean.strong recomended who wanted to stay in mataram.d only probes is d karaoke it closed early...other den dat fine wif me.b'fast is fine too.

Plussat: Great food and service.

Miinukset: Couldn't have faulted the place.

Plussat: It was a great stay. We loved the breakfast most. It really cheered up staying there.

Miinukset: It's the best in Mataram.

Plussat: Clean

Plussat: The staff and the atmosphere, it's a pleasure staying at the Aston.

Miinukset: The gym is poorly equipped and the multi gym has been broken and out of action for 3 weeks...

Plussat: Good location, comfortble, good people here

Miinukset: Breakfast

Miinukset: The Aston is a very good business hotel. The staff are some of the best I have had the pleasure of meeting in my many many business trips around the world. Without exception the staff were friendly helpful and a pleasure to interact with.

Plussat: The staffs were very courteous helpful thereand always smiling

Miinukset: The was no complimentary plain water

Miinukset: Nice room, cleaned.

Plussat: It’s pretty good value. The room itself was comfortable and the facilities are pretty good. If I had to go back to Mataram I would probably stay there.

Miinukset: Main thing: no fans or A/C in the lobby or corridors making it very hot and uncomfortable when not in the bedroom. The restaurant has an air conditioned room but they played loud music in there. Not really what you want at breakfast. Also, the price of food on the menu didn’t include tax and service so was almost twice as much as advertised.

Plussat: Aston Inn Mataram, while being a bit over our budget, lived up to the quality you would expect at this price point. Staff was exceptionally friendly. No matter what I needed, they were quick and attentive to get it for me. Ice, for example, which they always brought up to my room for free. 24HR room service came in handy for that midnight hunger that comes on, with reasonable prices, aside from the very high, local tax. Parking area was underground and elevator accessible for easily getting to our rental scooters. Hot shower, clean, comfortable room, and a very clean swimming pool.

Miinukset: I wish the hotel would accommodate motorbike and scooter rentals. At this price point, it was disappointing to have to trust any of the local scooter rental places, which can be hit and miss. Home-stays with scooters on site, for example, are an excellent value for the scooter rental alone. Aston needs to get with the times and provide a scooter rental service on site.

Plussat: Loved the whole Pool Villa Club. The staff was on top of everything and met all our needs. We loved the wrap around pool. It was exceptionally clean as was the rest of the resort. We would stay here again and let others know about it too.

Miinukset: The food at the restaurants was just ok. The breakfast at the Villa Club was the best. We did find that some of the cement on the paths was raised and once or twice we almost tripped. Not sure if that was from the earthquake or not.

Plussat: We loved it: the 2 bedroom villas were quiet, spotlessly clean, spacious, beautifully decorated and had great facilities. The gardens were full of flowers and trees and kept immaculately. Pool Club guests can use the facilities in the adjoining Kila hotel, whose restaurants served tasty food, were well run and where all staff were very friendly and helpful. Watching the sunset while sipping a drink at the beachside Kila restaurant was amazing.

Miinukset: Almost everything was very good. Only the water in the pool was too warm for swimming, but ok for relaxing.

Plussat: Fabulous rooms, love the swimming pool right outside, gorgeous location. Highly recommend the property.

Miinukset: Nowhere really to get a light lunch. Had to go out to Senggigi streets to find somewhere to eat for lunch. There is the Italian restaurant at the Kila resort next door if you want but if you want Indonesian food you have to go into Senggigi itself which is a shame. Great Indonesian restaurant right outside the gates though

Plussat: Very spacious rooms! Amazing territory, great interior, our stay was a pleasure!

Plussat: Everything, the cleanliness & staff

Miinukset: Nothing really

Plussat: The hosts had everything prepared priot to our arrival, and they welcomed us with a drink and fruit. They even gave us a ride to our room! The staff members are really friendly and makes your stay so convenient. We had to cancel a tour organised with the hotel last minute and they were (especially Paula) super hospitable with it too. Having the spacious swimming pool right off our balcony made the swim extra fun. We ended up staying in our room most of the time and didn't get bored at all. It was like a second honeymoon :)

Plussat: The spacious villas. The cleanliness of the rooms. The bathroom was so spacious with a walk in closet. The pool accessible from the villa. The hot tub is very big and lovely made of stone. Well maintained. Staff were always working to look after the grounds. Staff very friendly and sorted things out straightaway. We had a lovely welcome.

Miinukset: The hot tub took so much time to fill. I had a problem with hot water in my room on the second day. They came to fix it straight away and the water was hot again but then the next day it went cold again. Couldn’t have a shower properly for two days as water kept getting out. As we were checking out I told them as we were leaving. I was given an apology and that’s it. I wasn’t happy as this is a five star hotel. Shouldn’t have had to go without a shower for two days.

Plussat: Samiatra, Danial and the lady in reception were extremely helpful throughout our stay. Dayu during the breakfast run was fantastic as was the friendly chap who served us afternoon tea by the pool. Overall, it was a fantastic experience! The kids loved it. Having a private beach where you can lounge during the day or snorkel and eat dinner by at night was great!

Plussat: Staff were all so helpful and sincerely friendly. The room was very clean. The garden view was tranquil. The shower in the room was awesome—plenty of water flow to match the rain-style shower. The beach-side restaurant had a great ambience. The made-to-order breakfast was extravagant—more than you would ever anywhere else at this price point.

Miinukset: As someone who loves strolling along beaches, it was a bit of a bummer to discover that the stretch of beach beyond the confine of the hotel was very short.

Plussat: Quiet small resort just South of Senggigi. Spacious little individual villas with beautiful outdoor bathrooms. Big pool right on beach. Perfect for couples. Short taxi ride to Senggigi.

Miinukset: It seemed several staff members in restaurant were trainees. Restaurant was quite expensive.

Plussat: Amazing experience! Stayed here for a week, booked a room with sea view, defenitely worth it! Een, Fahmi and Bagus, thank you! Beautiful sunset with Mt Agung in the back. Breakfast a la carte, extra service! All perfect!

Miinukset: Nothing

Plussat: The staff were quite friendly. Quiet peaceful location and good distance from town.

Miinukset: The pool was too cold and the towels were not replaced just rolled up for the next person. Cushions throughout were stained.

Plussat: The rooms were spacious and very clean. Fabulous views over the ocean from the rooms, restaurant and pool area. Extremely relaxing resort.

Miinukset: Nothing

Plussat: Everything is the best

Plussat: This resort is a sanctuary for relaxation. The grounds and gardens are stunning with a lot of care and attention being given daily. The food is delicious with lots of variety to suit every taste. Overall the staff cannot do enough to make your stay wonderful. We feel as though we have made lifelong friends with the staff at this resort. Thank you to all of the staff for your genuine kindness and care. We will definitely be back. I would strongly recommend this resort.

Plussat: Serenity, private beach, amazing service, great communication, on site spa with amazing selection of reasonably priced massages

Miinukset: No dislikes

Plussat: Good facilities, good location and the price was affordable a the time of my stay

Plussat: Staff are friendly. Pool area is nice. Very central to markets.

Miinukset: We booked a triple room for a family of four. When we checked in we were shown a room with only 1 bed. Then left in the hallway to wait 15 minutes. Then shown another room with one bed and unserviced! Then we were told to go all the way back to reception where we were offered no help until I threatened to leave! Then finally shown to yet another room with 1 bed and told another would be brought soon. It never came! When we returned from dinner at 9.30pm it still hadn't arrived! We complained again and finally got our extra bed at 10pm! On top of that a huge mosque next door WILL wake you at 5am! Don't stay here if you are a westoner.

Plussat: The garden view

Miinukset: The internet connection always auto disconnect all the time

Plussat: Very clean, good location nearby Mall, McD,24hrs convenient stores, good and cheap hotel restaurant food no need to find outside food, bed/pillow comfortable, aircond ok, got triple twin bed room, breakfast ok with traditional/local dishes

Miinukset: Nothing

Plussat: Nice location

Miinukset: Direct booking must be less than online

Plussat: Bed was comfy. Shower was spacious. Curtains were good. Room service was good. Garden's and pool were absolutely beautiful! Gym was really good.

Miinukset: People in room next door had tv up loud and i couldnt sleep. Mosques next door really loud 5 times plus a day it goes off. Toilet water sprayer was leaking water. Kettle in the room was filthy with calcium/lime build up in it, smelt. Tea cups dirty/stained brown. Pillows were nice but really fat so woke with sore neck. Massage spa wasnt good, young girl clearly not trained. Buffet was okay but could have had some western options. No bar by the pool, no alcohol

Plussat: Great design. Amazing service. Felt like at home.

Miinukset: Although the food is probably excellent as per local standards, I'd have preferred to avoid the 5-dishes daily menu for dinner. After few days, the food tastes very similar and this is probably because every night, the cooking style is very similar. I'd focus on less dishes (starter and main) focused on excellent local products served directly the platter. The a-la-carte breakfast is excellent and to me, this is what should be replicated for dinner.

Plussat: The tailor made service according to the needs of each individual customer

Plussat: If I could rate them,they would be extraordinary.

Miinukset: Everything was perfect

Plussat: 1. Service is excellent 2. Food is fantastic

Miinukset: The accommodation is on the very high end.

Plussat: five wonderful days in the LombokLodge.we stayed in the 2-bedroom family suite, viewing over the garden to the ocean. great terrace, amazing view from the master bedroom bed!, perfect space for all of us,very tasteful interior. really a private feeling, while service for all meals possible in the suite. we had delicious food, thank you to the kitchen! the pool is one of the beautifulest i have ever seen, also one of the longest.the location of LombokLodge is perfect for visiting the nearby Gili Islands by boat.we had two great days with our skipper , snorkeling with the turtles,picknick at the beach of Gilis. the staff is personal, friendly, attentively. We stayed there six weeks after earthquake, we felt totally safe, by driving through the village with the personal attention of the manager we could have seen what happened to the people. We will come back! warmly thanks to all of you.

Plussat: The Lombok Lodge was top notch. Every detail has been thought through. Meals were amazing and the staff was the best thing about the resort. The pool was beautiful and the rooms excellently appointed. I loved the outdoor shower.

Miinukset: Our only complaint was the rooms didn’t cool as much as we had hoped.

Plussat: Left the hotel without believing how amazing the staff and service was. I have been to a lot of hotels and the Lombok Lodge has to be one of the best. from the cleaners to the service staff to management were all amazing and made us feel just like their family. I stayed with my sister and had a very relaxing stay. the food was amazing and the place was just the perfect spot to chill and get treated like royalty. Highly recommendable!

Miinukset: the location was a bit far from airport

Plussat: We had an incredible stay at the Lombok Lodge. Outstanding service, perfect location to relax and slow down, food on Star level, private and familiar. All of the crew try to make your stay unforgettable. You can recognise they are doing the job with passion and joy. You come as a guest and leave as a friend.

Miinukset: Nothing to complain about.

Plussat: The swimming pool was near my room entry.

Miinukset: Room bed and cleaning was dirty......... ever call for clean up also same.

Plussat: Staff are great and well trained. The Gen Mgr made sure that we could have breakfast before our early departure. Lovely grounds and swimming pools.

Miinukset: Nothing to note

Plussat: All the staff were courteous and friendly - the room was large and comfortable - the bed was HUGE - The breakfast buffet was more than adequate with Asian and Western food choices plus the background music was beautiful. We would definitely stay at the Lombok Garden Hotel again.

Miinukset: Nothing

Plussat: What a magnificent place too come to and yes WIFI and Aircon. Hotel staff from gardeners, cleaners to security are beautiful and make you feel welcomed. All their facilities and gardens are wonderful. It is reasonably central too all your shopping needs. Hotel prices for lunch and dinner are so so cheap and if you love Asian food as we do you will love it. Many many restaurants around area to find all as cheap as hotel. The rooms are lovely and clean huge beds and 2 pools to enjoy, with towel service. Tea and coffee, water, Combs, shaving gear, tooth brushes and shower caps. Soap is a 3 in one shampoo which is fine. Muslim area (so no pig products) People in and out of hotel beautiful and respectful nothing like Bali. Transfers from airport by Hotel one way $20 Blue Bird cabs everywhere and use their meters, very cheap. Private Taxi's outside hotel are very reasonable and will barter not ridiculous like Bali. Good prices to get to coastal area's for the day trips. Go up the tallest Mosque 140metres high over look the beautiful area out to the sea. EPICENTRUM and MATARAM MALLS huge and $2 to get there. Many mini marts and Supermarkets very cheap for cigs an water and food . Local village marts. If your looking for a holiday to relax and enjoy please try this place my wife and I highly recommend.

Plussat: Very nice and helpfull staff, free parking and a super good breakfast buffet.

Miinukset: Our room was faced out towards one of the pools and there was childrens playing and screaming from 6.30 am to 6-7 pm, and unfortunetley the doors and windows don't keep the noise out. If you don't travel with kids, this is enough to make someone crazy.

Plussat: Very friendly and helpful staff. Very clean. Beautiful gardens and 2 great swimming pools. Good restaurant. Quiet.

Miinukset: Wifi signal was on and off a bit in some rooms.

Plussat: Staff is kind. Sunsets are beautiful. Main pool is maintained.

Miinukset: I stayed in Lombok and Gili islands for 3 weeks and this was the most expensive and least impressive hotel I stayed in and it did not meet its boutique name other than having a nice location and landscape. My standards and expectations as an avid traveler are also not unrealistic so I expect some shortcomings, but this was more than should be allowed by management. The room, chosen for its pool access, is musty and smells of mold and bugspray. The furniture upholstery is ripped, torn apart and is clearly never cleaned as I found dirt and plane ticket stubs under the seat when I tried to flip the cushion thinking I could try to hide the destroyed upholstery. There were liquid spills on the TV stand that had not been washed. The bed, although comfy for me because I like firmer beds, was covered in stained sheets. There are plug ins practically falling out of the wall. The AC is so old it barely cools the room, even during the evenings. The door to the pool doesnt close properly and the handle is practically falling off. The balcony and pool are not maintained and cleaned regularly, they were full of leaves and dirt making it pointless to have a pool access room. Unfortunately, this place needs alot of TLC from cleaning, to fixing things like towel hooks, drawers, furniture, to supplying fresh toiletries and basic information. The staff is very kind but it is clear management is lacking and could use a refresher on the need for maintenance and care in the hospitality world.

Plussat: Fantastic location - wonderful gardens and helpful friendly staff.

Plussat: The views from the balcony and rooftop terrace. The staff was really helpfull and adequate in answering questions. Also service minded. Yess nice place to stay when visiting north part of Lombok

Miinukset: Nothing

Plussat: Siisti huone,loistava ilmastointi ja ihana allas!

Miinukset: Käsipyyhkeet puuttuivat

Plussat: Breakfast was nice. The location was on a beautiful beach, next to great restaurants and very convenient to stores and other businesses.

Miinukset: Pool unmbrella's missing. Too hot to relax near pool without umbrellas for shade.

Plussat: Location, room, pool, food...all good.

Plussat: Very clean, staff were incredibly helpful and kind. Breakfast was delicious!

Miinukset: Rooms and bathrooms were a bit small considering amount paid.

Plussat: Love every bit about this place ! Food nearby which is cheap. You can have coffee from rock gilis just downstairs. The staff were awesome and friedly. You can leave laptop open in room well door closed . They will clean everyday still leaving all your items untouched. Any doubts or needs were well entertained. Never had late check in charges. They even help me middle of night to get a cab to airport. Major plus goes to their comfy bed. 5 star comfort !

Miinukset: Nothing much to say this part

Plussat: Service is amazing for Indonesia and Rock Gili cafe next door because breakfast in fave hotel not so good!

Miinukset: Price going up every time I come

Plussat: oke

Miinukset: nothing

Plussat: Very nice clean room and good service! Thank you for honey moon surprise!

Miinukset: No hot water catel

Plussat: - amazing staff! I felt like in home, - welcome drink, - delicious breakfasts and dinner, - you can use pool all the time, - the view, - very clean, - bungalows are very big- perfect for longstay,, - bathroom outside with fishes, - free sunbeds on the beach, - effective air conditioning, - enough WiFi signal (I understand, that is small island).

Miinukset: - at breakfast cappuccino is without milk.

Plussat: breakfast good ,Location far from jetty but quiet, good location for relax

Miinukset: no telephone in room, so for ordering anything you have to walk

Plussat: This is cosiest place I've ever stayed in Bali and Lombok. I lived in a small bungalow with the wooden interior and comfy bed. But the bathroom is the main ting that worth to stay here. There is a little pond with the fishes and hanging plants from open sunlight roof. Delicious breakfast and swimming pool with the beach view included. The resort is situated on the opposite coast from the eastern promenade cost, but believe me you will not want to go out far from your resort :)

Miinukset: Some staff guys love some hammers job in the early morning, but after one claim to reception I haven't heard them any more :)

Plussat: The rooms are decorated nicely like the photos. The guys from the cleaning are very friendly and always with a smile to wish you a good day.

Miinukset: The bed(there are single beds but they put them together to make a double bed so you can feel at the middle that something is wrong so you can not sleep with your boy/girl the bed will separate you)Also it is very uncomfortable. The breakfast it is not something special that’s ok but the bad thing is that you have to eat it at the open “restaurant“ with a lot of flies and read what you will eat at the breakfast because usually the staff do not bring everything so you have to ask again and again to eat the total breakfast.

Plussat: Cottages are beautiful and quite comfortable with direct access to beach provided with soft seating, chaise lounges, etc. Beach lounge is perfect for both chilling and dining (you can have all the meals at the beach). Great spot to enjoy sunsets. Convenient location, approximately 2 kms away from port area and nearby beautiful beaches and the previously mentioned gorgeous sunsets (front beach contains an important amount of corals so don’t forget your beach shoes). Gili Teak offers super cool Crossfit activities and bike rental. Staff is super friendly and extremely helpful and accommodating.

Miinukset: Indoor AC unit a bit noisy and not enough powerful during the central hours of the day.

Plussat: Loved our bungalow everything about the accommodation was superb attention to detail it exceptional. My favorite bathroom in Bali.

Miinukset: Restaurant staff were a little bit and miss but the food made up for it.

Plussat: Nice and clean. Great location for sunset. Staff friendly. Own beach area which is nice and clean. Rooms were good.

Miinukset: Service a tiny bit slow but no biggie. Property is situated on a quiet strip of the island. Good location for sunset and if your are after a quiet relaxing time. If you want action, get something closer to the harbour.

Plussat: The room and the bathroom are very nice.

Miinukset: The beach in front of the hotel.