Izumiso

The customer service was absolutely faultless. They allowed my husband to get ready for a bike ride before check in. They helped carry bags and gave us advice about the typhoon. They offered for us an extra night because they were worried about our travel in the weather. Staff were keen to chat in English and the room was beautifully presented

The ad states air con is included however there is only an air purifier so the room was a little hot.

The staff were fantastic - so helpful. They rang our next hotel to help us with directions for getting there. They also walked with us to the exit to wish us well on our journey. Breakfast was delicious and the service was spot on. The Onsen bath facilities are excellent. I cannot recommend this hotel highly enough.

Nothing - our whole experience was excellent.

The staff were fantastic, the dinner amazing - much more of an experience than we'd expected - and the overall stay was just excellent

The employees are very kindly