Luna Palace Hotel and Suites

We enjoy the heated pool very much . Staff are friendly and helpful. We did get a new king bed which was very nice. We didn’t even ask for it.

very loud noise from a band outside our window who started playing at four something a.m.Could use a screen on the sliding door.

The property is well-kept and secure and the staff are pleasant. Most guests were middle-aged or seniors. The pool was warm and the pool area was usually relaxing as there were very few children actively playing and shouting. There is easy access to the beach and to the public fishing pier, offering views of the shoreline and the city. Most rooms have great views of the ocean. We really enjoyed watching the sunsets and gathering storm clouds from our balcony. The maids were very accommodating despite our not speaking Spanish. We appreciated the lending library of English books in the lobby. The residential neighborhood across the main street is quiet for walking or sitting in a shady nearby park. The bus stop is directly in front of the hotel property. There are a number of reasonably priced restaurants nearby.

The music and talking from the Activities DJ was much too loud most of the time. The policy of no smoking on hotel premises is not clearly communicated, nor is it stated as such on the hotel rules document we got at check-in. Our neighbors were heavy smokers and it took 4 complaints to the front desk to get them to smoke off-premises. Every day we saw guests smoking on their balconies; the no smoking rule appears to be unevenly enforced. We did not see No Smoking signs in the hotel apart from 2 or 3 small ones near the access to the pool area from the parking lot. Service from the front desk was hit and miss. When we arrived our kitchen had dishes but no coffee maker, dish rack, dish soap and kitchen towels. Repeated requests to the reception clerk for these items eventually resulted in getting some items but not all; there was never an explanation as to what we could expect and when we could expect it. The loud noise from the bar across the street continues into the early morning on some nights. It's a 50-minute walk along a noisy road or short bus ride to the nearest large grocery store.

Great room, kitchenette with fridge/freezer was super to have, maid service was exceptional. AC system in rooms is top notch!

Trivial perhaps but only 3 English language channels on TV and 2 of those are Fox News and CNN....perhaps they can have a few more English channels...