Medan hotellia

Plussat: Staffs are kind and friendly. Good breakfast.

Miinukset: House keeper use a secret command of keep-unlock door at cleaning time, and forgot to cancel it. I realised the door was kept open while I was out of the room and until realised the situation. Wireless phone of the desk have reacted with calls of neighbours and automatically called to the reception. It repeated several times and interrupted of my sleeping.

Plussat: Overall service provided by staffs are excellent.

Plussat: Great! The stay at this hotel was perfect, the hotel was clean the staff was very friendly. I will definitely stay again.

Plussat: I Like the pool and the gym

Miinukset: Now breakfast, food is not nice, different like before.. when i stayed there.. poor maintanance..

Plussat: Modern style

Miinukset: Taste of Breakfast

Plussat: Room was spacious, comfortable and clean. Everything worked.

Miinukset: Food, minibar items were costly in comparison with the room rates.

Plussat: Nice reseption

Miinukset: Additional breakfaat too expensive ...

Plussat: Room size is

Miinukset: Shower is a little disappointing.

Plussat: The staff very kind and fast response

Miinukset: Value of money

Plussat: The location, breakfast and helpfull staff.

Miinukset: None

Plussat: Lo action and cleaning and staff

Miinukset: Nothing

Plussat: the room and place is nice and clean

Plussat: Location is good, spacious n clean room, good value for money..

Plussat: Location & staff

Miinukset: Ac can not control

Plussat: Overall feel safe. New hotel and very clean Awesome staffs - Friendly & helpful. Highly recommended for other travelers.

Miinukset: Would be better if the hotel can provide American Breakfast as well. Food not hot enough. Location ok not bad.

Plussat: Cleanliness

Miinukset: Wifi didn't work in room.. but when i caame to lobby it works..

Plussat: Women in reception were really nice and helped us to get transportation. Nice breakfast with lot of choises, and you can also order more options for extra charge.

Miinukset: Drain did not work properly in our room.

Plussat: The rooms are really comfortable and the staff very helpful. Trying to make myself understood in English was sometimes challenging though.

Miinukset: The food was terrible. Both the Western food and Indonesian food were heavy, fried and bland. There are also maybe around 15 things on the menu so not much choice.

Plussat: Good location and the amenities and facilities were great

Miinukset: Breakfast options could use some work.

Plussat: I like the room size

Miinukset: The bathroom too small especially for shower

Plussat: Staff was very helpful, great location and very nice breakfast with a lot of choices and great taste

Plussat: Wary good stuffs, wonderful breakfast, nice swimming pool!

Plussat: The room was clean, spacious and illuminated. The staff were friendly and helpful

Plussat: Staff was very friendly, breakfast very good. Thank you to the hotel staff come to my room bring cake & wish me happy birthday

Plussat: Breakfast is wonderful...delicious and healthy...the location is also good

Miinukset: the trash bin, we should not use our hand to open it

Plussat: Toilet phone kept falling off after several fixs by d engineer. Used adhesive tape to mend it but of no use After 2-3hours. Broken arm for writing table chair. Water kettle socket not working at coffee preparing table. Rm 919....please check n rectify for other guests used. 21-25Novj

Plussat: Fabulous staff

Miinukset: Carpets and some fittings need renewal

Plussat: All the staff they are super friendly and the breakfast with so many different selection of food

Miinukset: The room is outdated, the carpet is dull and the bed is too small for such a huge room. The interior is old, renovation is very necessary to keep the guests.

Plussat: I Like the breakfast......many choiches of foods for breakfast

Miinukset: The lobby area is "to small" so avaibility og seats is limited

Plussat: Recommended hotel in Medan, near to mall and Starbucks. Also, hotel arranged free shuttle to Airport Train station..

Plussat: The hotel was rated 5 star it barely makes 3 stars Very old dated hotel. The rooms run down desperately needing removation. Very disappointing stay. Was over priced and falsely advertised.

Miinukset: Did not like anything in fact moved to anoher hotel.

Plussat: The view from my room.

Miinukset: The TV can't work well.

Plussat: Breakfast

Miinukset: Bad wifi connection. Always disconnect.

Plussat: i saw from the photo it looks not bad, the bed is okay, size of room is okay

Miinukset: Perhaps isnt very well maintained that it looks a little old, the toilet seat fitting was not very fit that it would have noise when seated and got up of it. Air cond room temperature seemed to be unable to be adjusted and always back to their default. People that staying there many local, and noisy!

Plussat: Aryaduta is located in the city center and in the government offices area. This property is high recommend if you have a business trip especially related to the local government.

Miinukset: The food services when lunch is very poor. They serve it slowly and i should wait for a long time. I recommend you to grab other food outside and have Medan's culinary food

Plussat: Excellent room, facilities, breakfast and sparkling clean lap pool. Great value for money...highly recommended!

Plussat: Hotel itself is clean and breakfast was super. No problems there.

Miinukset: Delay in check-in. The charges were way more than what was shown in booking.com Is the local tax changing daily?? Why can't you guy display the final price instead of misdirecting the customer? Irritating as u arrive after a long journey.

Plussat: Nothing

Miinukset: Nothing compared Four Points Surabaya.

Plussat: Without a doubt the staff was the most outstanding factor of the experience. Yadi, Hanney and of course the restaurant Supervisor/Captain. They all were great!

Miinukset: Nothing really.

Plussat: A staff by the name of Suriadi made guest felt welcomed and feel at home.He goes an extra mile to talk to customers with a smile.Great ambassador to hotel and Medan.5 star greeting.Well done

Plussat: The staff were great! Two in particular Hanney and Yadi. Oh yeah and the restaurant Captain.

Miinukset: Nothing everything good!

Miinukset: Very bad communication between reservation and receptionis

Plussat: Staff so friendly and welcoming, food catering for Vegans and staff making dietary arrangements for us without us asking was amazing. Sitting in the pool overlooking the river was fantastic, photos do not do this place justice, it’s amazing! Would 100% stay here again if ever in Medan!

Miinukset: Nothing!

Plussat: Spacious room with good air conditioning.

Miinukset: As this accomodation is located on the outskirts of the city of Medan one is more or less obliged to have lunch and dinner on site. Although other reviews reported positively on the meals, we disagree. Rice with shrimps containing just 2 shrimps does fit the description but does not fill a stomach. The fact that fresh vegetables are used should not mean that the soil is still on it. Meat was dry and partly burnt.

Plussat: Beautiful setting, extremely clean

Plussat: THE STAFF WERE WONDERFUL, LOCATION WAS A BIT FAR OUT, NO PROBLEMS WITH THAT.POOL WAS LOVELY.WE STAYED 9NIGHTS AND DID,NT EVEN GET APPROACHED BY MANAGMENT. I THINK THAT WAS POOR ON THERE BEHALF.

Plussat: The views wonderfulBreakfast great,meals not as good as I expected.The staff very helpful and friendly.

Miinukset: As I said,the meals were not so great.

Plussat: There was so much room and the pool was gorgeous, nice and relaxing

Plussat: Lovely hotel outside of Medan in lush, tropical setting. Nice pool with pool-service, open air restaurant with great good selection and nice buffet breakfast. Staff are welcoming and friendly, beds allowed for a solid 13 hour good sleep after our long flight.

Plussat: The grounds of this hotel are absolutely beautiful, and the bungalows have lots of European character. The staff are super friendly, helpful and attentive We only stayed one night, but I would not hesitate to book this place again. We really enjoyed our stay.

Plussat: The food was amazing the views stunning and the staff so helpful.

Miinukset: Nothing

Miinukset: I stayed at Room 925 and it was a run down room. I was really shocked for Mercure Standards. I trust the Brand Namr is only a myth. The flooring, wa;;s and all fittings were archaic.

Plussat: The gym room is nicely equipped, and also the sauna room is quiet clean. The room is big but the bed is too soft.

Miinukset: The breakfast is so pity, so many dishes has run out of stock even it is just 8 o’clock and the kitchen staff didnt even want to fill them up. Maybe it happens because there is a group of tour group, but they should have made a preparation in this situation. So we didnt enjoy our morning breakfast at all. Not like what we read in the review before us.

Plussat: The bed was extremely good . The room was spacious.

Miinukset: The tv reception was not good

Plussat: Breakfast was excellent

Miinukset: No comments

Plussat: The room was very big

Miinukset: Wifi in the executive suite room is low signal

Plussat: Room was big, the food are awesome

Miinukset: Wifi is very slow

Plussat: Staff was good polite

Miinukset: The Room and toilet need to clean. Carpet is old...all room aircond need to be service well.

Plussat: Keep it up and maintain

Miinukset: Nothing

Plussat: Comfortable n strategic

Miinukset: The time limit for breakfast is too fast

Plussat: Staffs are helpful and polite, room is spacious, easy parking, drop-on/off in front entrance to lobby.

Miinukset: The glass window isn’t clean so couldn’t enjoy/get a clear outside view.

Plussat: staff and food

Miinukset: nothing

Miinukset: Bed sheet not very clean

Plussat: SECURITY • [7.5] A key card is needed when accessing the elevator to get into the room. A safety box is available in the room. HYGIENE • [8.0] The lobby was clean. The room was clean and the beds were tidy. The bathroom and shower were also clean. LOCATION • [8.0] Hotel is easily located by its vibrant purple color. Rahmat International Wildlife Museum is located right next to it. There are several restaurants nearby the hotel. Downtown center complex is located 15-30 minutes by taking Grab/GoCar (depends on the traffic). AMENITY • [6.7] Had a minor issue regarding the phone in my room [6.0] and an issue with the soap's container [5.0]. The WiFi worked well [8.0]. Several amenities are available on request to the room service (i.e. hairdryer). Too bad the voltage of the hairdryer was too small [6.0]. The breakfast buffet was surprisingly good. The variation of the foods was great and we got a great taste of Medan's culinary. Quiet splendid in my opinion for a 3-star hotel. My mom and I loved it. :) [8.5] FACILITY • [7.0] The hotel's facility was well maintained. There was a slight odor of paint at our floor. It's apparent that the wall was painted recently. But the smell was still OK and it shows that the staffs try to maintain the appearance of the hotel for guests' comfort. SERVICE • [8.0] All of the staffs are helpful and have a good courtesy towards guests. They readily assisting me when I had issues in my room. VALUE • [7.0] For the rate given I think it's a good choice for those who needs comfort while having a short stay in Medan. FINAL VERDICT [7.5] GOOD TO EXCELLENT This is a nice hotel for having a short stay. I recommend this hotel for budget travelers who're willing to pay a bit more (compared to other hotels) in hoping for a better staying experience. There're still many aspects that need to be improved, staffs should regularly check for a broken or problematic amenities.

Miinukset: • AMENITY The only major issues I had was with the soap container in the bathroom. At first I thought that the soap had run out and try to call the room service. Apparently the phone was also broken and so I went to the lobby myself to inform both of the issues to the receptionist. The staffs were really helpful. They replace the broken phone and also checked the soap container. Apparently the soap liquid got hardened and blocked the container outlet. The staff replaced the soap with the new one immediately.

Plussat: The hotel has a central location. The staff was extremely helpful and allowed us to use their Grab accounts to get us transport. They also organised a great driver for us for our further trip through Sumatra. Breakfast was abundant from an asian point of view,

Miinukset: The breakfast cathers to asian tastes or maybe I should adjust my taste.

Plussat: the property was clean and comfortable.

Miinukset: the checking in process resulted in an argument. we have booked for 7 rooms and almost each of us were assigned to different floors. we were not happy being apart like this. one of the lady staff was quite rude in telling us only these rooms are available. the manager then helped to put us all in the same floor.

Plussat: Hotel was clean, beds were comfort and the staff was helpful. Breakfast was great and the location was so strategic, close the place we wanted to atend

Miinukset: Nothing

Plussat: Breakfast a bit disappointing because not much choices of pastries. Location is great.

Plussat: very near to mall a step only very close to medan train station to airport very close to most of attraction in medan city

Miinukset: the selection of tv channel sometimes we need channel like mtv n e cos we love music

Plussat: Great location, just walking distance to train station. They also provide free transport to major tourist point

Plussat: location is near mall and what is about it. there is nothing else good about this place.

Miinukset: given a smoking floor depsite being a non smoking request. this is wtf . there is ash tray on the table, they say they will help air the room , but the smoke is still in room. i wish to change room everyday they say dont have room for us to change. if you hate smoking , you cannot get a non smoking room despite selecting for now.

Plussat: Good facilities near to shopping malls

Miinukset: Shower not hot. No iron in the room, any house keeping was so helpful to provide us one.

Plussat: Friendly staff, helped us out when I had to stay at the hospital unexpectedly.

Miinukset: Nothing much really. Breakfast might be a bit limited in choice for some?

Plussat: Stylish, clean and comfy hotel with friendly staff.

Miinukset: Food at the restaurant including breakfast was below hotel standard in my opinion. A la carte food did not taste fresh and was bad value for the price. Most of the breakfast was made for local tongues, not necessarily international ones.

Plussat: Exactly what would be expected. We ate in the restaurant, the food was great and staff were very friendly and helpful.

Plussat: I like the cleanliness

Miinukset: Everything was excellent... It would be better if got two access card to the room.

Plussat: Location and Close to my event.

Miinukset: Very dirty, door is not working properly. Towel and all furniture very bad quality.

Plussat: The check in counter was very help full

Miinukset: The bathing towels need to be upgraded

Miinukset: Some construction works on going

Miinukset: Carpets were visible dirty

Plussat: Location.

Miinukset: Almost everything

Plussat: Except good location, nothing in general.

Miinukset: Almost everything, from front desk to the room. Nothing really showing that its 4stars hotel. I requested to have 2 keys, they wont even give extra keys eventhough its for double occupancy. During check out, they dont really take care of the guest in a good manner, as i was interupted by other guests.

Plussat: The friendliness from staff, especially the guy who called Menzy ( breakfast’s staff ). In general they are helpfull if you need some help. Location is very convenience.

Miinukset: The wall between the rooms are too thin. Totally no soundproof. The bathroom ( showerhead, ceiling, the sink etc ) really need more attention in cleaning. The bed sheet full of old bloodstain and all kind of stains. Felt like sleeping in one of the crime scene.

Plussat: The breakfast menu so simple, and far from delicious.

Plussat: The environment and quite

Miinukset: No smoking section

Plussat: Location

Miinukset: Breakfast so bad, there is a hole in the back of the bed, uncomfortable