Medina hotellit lähellä Al-Madinah Museum

Plussat: Room and location

Plussat: Tariq Ullah, hands down the best customer service concierge person I have ever experienced. Found a way to attend to every need of mine over two days, and I had many non-traditional needs. The welcome meal in the hospitality room The slippers in my room

Miinukset: 1)only 1 roll of toilet paper the first night 2)sometimes the reception area is too busy and one can be waiting without anyone telling you they will be right with you.

Plussat: cleanliness. staff very friendly

Miinukset: room. quite small

Plussat: Our stay started well but did not end well due to the behaviour of one member of staff. I emailed the hotel so they could respond to our experience (so I could include their response in this report) but no response received after 24 hours. We stayed in one of the executive floor rooms. The start was excellent - thank you for that. Seperate check in desk and a very quick check in. Wet towel and a drink provided as well as a flower and a box of dates. Timings and locations of of lounges explained to us and also provided in writing. Shown to our room and given a platter of cut fruits, a carafe of zam zam water and a flask of qava. Again, excellent service. The room itself was fairly small but not disasterously so. The hot water was not very hot and the water pressure for the hot water supply was not very high. This meant that while showering, you were essentially only using water from the hot supply so the shower water pressure was low. If the water was hotter, you would mix it with the cold supply and achieve higher pressure, more pleasant shower. The executive lounge with it's 'happy hour' was also very good, though the menu was largely repetetive - e.g. exactly the same sandwiches for three days. Some of the other items were changed. The orange juice was fresh and tasty. The service was good.

Miinukset: Some of the staff could have been better; they let down the majority who were really good. Tried to print boarding passes but the computer in the business centre had no internet access (there was another one which did have access but this was locked and apparently for the exclusive use of some staff member - even though it was in the business centre). I pointed out the lack of internet access to one of the ladies sitting next door. She tried to fix this but couldn't, so she went away and returned with a wifi user name and password. I had to point out to her that this was useless as the computer did not show any wifi networks available to connect to. She just walked off - poor attitude, even for a Saudi. A male member of staff then came an tried to fix the problem but couldn't. It was eventually fixed at some stage but the whole interaction, especially with the female staff member, in a hotel that prides itself on its service was less than impressive. I would have let the above incident go as a minor irritation that was unrepresentative of the excellent service from other staff and, at this stage rated the hotel as a '5'. However, one staff member (elderly Indian/Pakistani/Bengali in a uniform) really annoyed us. We checked out at the Executive reception desk and left the hotel passing right in front of the ground floor reception and past several hotel employees. As we waited for a taxi outside, this 'gentleman' came to us and asked if we had checked out - he questioned our honesty in a public area in front of numerous people. I was very annoyed and asked him if it had occurred to him that we may have checked out at the executive reception and whether he wanted to see the receipt. He said 'no' and walked off. Not even an apology. We were on our way to catch a flight, so could not escalate the matter at the time.

Plussat: I like the welcome snack buffet ,the welcome red flowers ,the arabic coffee in the room and the fast check in . very close to haram . Dallah taibah is The best hotel in madinah .

Plussat: Everything was great, especially the breakfast

Miinukset: Nothing

Plussat: Location Cleanliness Staff Breakfast

Miinukset: Expensive Parking

Plussat: Location excellent, less than 100m from Masjid Al Nabawi. Nearest gate is 25, which is the gate for women. Would particularly suit people traveling with female relatives and those with restricted mobility. Hotel is excellent, well re-furbished to a high spec. Have gone to some lengths to ensure that the guest is at the center of what the hotel does. Upon arrival taken to a 'welcome lounge' providing refreshments and buffet snacks. Also a flask of Arabic coffee and a plate of dates were provided. I was asked if I enjoyed the Arabic coffee, my positive response resulted in a flask of Arabic coffee with dates everyday of my stay at the hotel. Also upon arrival we found a plate of fruit in each room, as well as a box of dates with almonds. There was a complimentary filter coffee maker for each room, this was a real treat. This was in addition to tea making facilities for each room as well. There was also complimentary traditional Arabic coffee with dates available at Reception, upon leaving and entering the Hotel. Staff are warm and welcoming. Ready to help, advise and guide. At reception I found that Khaled and Sahal were very happy to help and accommodating. I particularly found the staff in the restaurant helpful at breakfast. The breakfast was delicious, varied and available from 6:30 till 10:00am.

Miinukset: Nothing really.

Plussat: The breakfast had a good variety and menu did not repeat.location was very good as close to womens entrance and stores...bathroom had a standing showerwith good water pressure and no pooling water!!!.much better value than darul hijra and muna al kareem

Miinukset: Rooms and bathroom very small and could be cleaner. ..also staff could be more friendly

Plussat: The staffs are very friendly reception staffs talks well English

Miinukset: No hair Dryer, Kettle not working first two times change to get a working one. Curtains can't close properly

Plussat: Kind staff and very clean environment

Miinukset: Nothing

Plussat: Excellent location & interior. Very talented,smart,cooperative & welcoming staff at reception . Good hygienic atmosphere Tidy rooms & marvelous breakfast above all.

Miinukset: Found nothing such

Plussat: Close to the mosque! No stress , Good food! Execellent place to stay

Miinukset: Nothing

Miinukset: Everything in Al Madinah is wonderful because of prophet Mohammad peace be upon him.

Plussat: The location is perfect & fantastic just next to the Mosque

Miinukset: It is little bit old and the windows are not sealed and soundproof %100 so you can hear the noise from the street

Plussat: Friendly and helpful staff. Location is excellent. Room service is wonderful. Rooms are clean all the time.

Miinukset: TV; it was not working well. Not all channels were available. Not enough lighting in the room.

Plussat: location

Miinukset: late service

Plussat: Everything was perfect

Plussat: Best location

Plussat: The location was perfect right next to Women’s gate. Room was luxurious and staff was very courteous. The breakfast was simply amazing

Miinukset: All good, can’t complain of anything

Miinukset: No toothbrush.. Only ..

Plussat: Everything location service food

Plussat: The cleaners went above and beyond

Miinukset: Check in was slow but check out was fast

Plussat: Location is very good. Just steps away from Haram.

Miinukset: Hotel is not clean enough. Rooms Lobby's smell bad, But room was okay. And you have to have some Cash on hand to pay the in room services.

Plussat: Excellent service and friendly staff

Miinukset: None

Plussat: I liked the location, the tech in the room and the hotel overall, and the parking was easy in the garage with a lot of free spaces.

Miinukset: The bathroom was dirty and the children noise from two different rooms was unbelievable. However, after complaining about that couple times they moved us to a different floor.

Plussat: Very close to Haram and quiet

Miinukset: Staff needs training very well

Plussat: Excellent location and very near to Haram, the bed very comfortable, the room is very clean, the lighting excellent, the staff very responsive, excellent breakfast with a lot of varieties. However Hot chocolate should please be added to the breakfast menu. I also enjoyed delicious dinner (though I had to pay cos the Hotel's package doesn't include dinner). The room service is also prompt and excellent. Millennium AL Aqeeq is really up to my expectations and I will definitely recommend it to anyone and would always be my place anytime in sha Allah

Miinukset: 1.The only thing is that the bathtub is blocked but as soon as I complained it was fixed in no time 2. There is need to increase the number of lifters at the property to reduce traffic especially at peak times. 3. They should also add a package that allows for breakfast and dinner not only breakfast

Plussat: Clearance

Miinukset: No baby crib provide and I need to ask him every day No trash can on the second bedroom of suite and I already ask him to provide but they didn’t Food was fine and it’s not as expected

Plussat: The location of the hotel is perfect, the check-in and check-out staff was excellent. Hotel has ample of free parking, security staff is courteous. Breakfast spread is also great.

Miinukset: Hotel is very old and requires immediate renovation. The bathroom fixtures, towels, door knobs etc are all too old, worn out and broken, towels were in fact torn from the corners. The breakfast spread being great, the experience is chaotic. The restaurant staff does not control the guests at the restaurant entrance. They don’t help you get seated, the guests are left to fetch a table for them selves which creates a huge chaos. The breakfast restaurant is under staffed, the replenishments seems to come late, the bowls, cutlery are constantly missing. This is very unlike a 5 star hotel experience. The breakfast shuts before the scheduled closing time. The house keeping staff is grumpy, untrained. We asked for extra laundry bag and shoe bag, they had problem giving us extra. The toiletries supplied in the room are very cheap for a 5 star standards.

Plussat: The location - very close to the Haram entrance.

Miinukset: Absolutely pathetic hotel. I stayed there for 4 nights and would never go back again for the following reasons: - Very rude staff - Average breakfast - Old and broken furniture in room; all beds in my room were broken - Dirty bathroom, there was a leakage from my shower room to the bathroom and I was told this is how it is and cannot be fixed - Cleanliness was pathetic; I'd leave the 'clean my room' outside my door every morning at 12 noon and wouldn't have anyone attend me till I'd come back at 5pm and call the reception multiple times and demand for my room to be cleaned. Cleaners cleaned my room as if they were doing me a favor and would also leave dirty towels and floot mats in the bathroom.

Plussat: The location is very near the Haram - Gate 16/17 which is very convenient for both men and women. Breakfast has reasonably good variety. Egg station is a credit. Rooms are comfortable and reasonable sized

Miinukset: The house keeping is very slow. Has to call a few time’s each day to get the room cleaned and they can after 9 pm each time. They often did not have enough towels etc. Breakfast quality is not very good standard although there is variety. Too much salt in most dishes.

Plussat: Very close to Masjid Nabawi Gate 16, about 3-5 minute walk. Ideal for Umrah or just visiting Masjid Nabawi. The staff was very attentive to and eager to help. The staff is really respectful and helpful. Close to taxis, gold shops. Ideal for date shopping

Miinukset: Place looks better in pictures. The furniture is old although still comfortable and clean.

Plussat: Its ideally situated on two roads the king faisal ringway and the king fahd road

Miinukset: Cleanliness can be better the carpets werent clean

Plussat: As soon we reached on check in counter, incidentally the general manager Mr. Shareef was there . He welcomed me and my wife and up grade the room. I have never met such a friendly person.

Miinukset: Near Harm . Staff was very cooperative specially the house keeping staff.

Plussat: It was good price and good location

Plussat: Friendly staff always at hand to help, very close proximity to Haram, close to all local amenities. Very clean hotel nice and quiet as well amazing stay here.

Plussat: Affordable and good breakfast spread., good distance from The Mosque

Miinukset: Rubbish bins did not have plastic cover

Plussat: Location is great, the room is spacious and comfortable, they let us make late check out without extra charge. The hotel is very reasonable and I would book again.

Miinukset: a bit old, wished there was coffee machine.

Plussat: Hair dryer was broken and not repaired for the entire duration of my stay. Otherwise, it was excellent.