Medina hotellia

Miinukset: It took an Hour to get a bottle of water and when I asked why it took so long , the answer SORRY I FORGOT .

Plussat: Large, spacious room

Miinukset: Far from women section in Almasjed Alnabawi

Plussat: Location staff are friendly especially Mr Baksh

Miinukset: Clean comfortable

Plussat: Location Staff

Miinukset: Nothing.

Plussat: Everything was exceptional.... room was very big and breakfast was fantastic. Lady at reception was very helpful and she went extra mile to help my disable brother to make his stay comfortable. It is very close to Haram and easily accessible.

Miinukset: nothing

Plussat: Location very near to masjid

Plussat: Very close to haram.. no complain about anything

Miinukset: I had a booking for 2 days and my flight was cancelled so I arrived on the second day of my booking. The front desk was very unhelpful even though I paid for two days he said that he can't give me my second day of stay because I arrived at 6 pm and check in is at 3 pm. The whole thing was crazy I had to fight for my stay for one night even though It was did pay for my stay for that exact night.

Miinukset: Food

Plussat: Best location

Plussat: Clean facilities, very pleasant staff and close to the haram

Miinukset: A little expensive for its true value

Miinukset: The view

Plussat: Location is very good. Just steps away from Haram.

Miinukset: Hotel is not clean enough. Rooms Lobby's smell bad, But room was okay. And you have to have some Cash on hand to pay the in room services.

Plussat: I liked the location, the tech in the room and the hotel overall, and the parking was easy in the garage with a lot of free spaces.

Miinukset: The bathroom was dirty and the children noise from two different rooms was unbelievable. However, after complaining about that couple times they moved us to a different floor.

Plussat: Location is near Haram nabawy and family section is too close.

Miinukset: Room is very small, coffee maker water storage is broken, bathroom is very small.

Plussat: 1) The front staff allowed us for early check in 2) Location near to al Haram 3) My room view facing part of alHaram 4) Free breakfast included in the room rate 5) Attentive staff and operator on call

Miinukset: 1) No sound proof; i can even hear the person on the next room talking which is very not privacy to me. 2) No smoke detector?- i made a complaint to the operator because the guest-next-door smoke inside the room and i can smell it which is very annoying and unhealthy. However, the security made a fast move by attending to the guest-next-door immediately after i made the complaint and told them it is not allowed to smoke inside the room.

Plussat: Location

Miinukset: Staff breakfast

Plussat: Very close to Masjid Nabawi Gate 16, about 3-5 minute walk. Ideal for Umrah or just visiting Masjid Nabawi. The staff was very attentive to and eager to help. The staff is really respectful and helpful. Close to taxis, gold shops. Ideal for date shopping

Miinukset: Place looks better in pictures. The furniture is old although still comfortable and clean.

Miinukset: The room was not clean except beds. Also, the bathroom was not clean and the shower was not working. I was calling room services and reception many times in order to answer me!!

Plussat: Everything

Miinukset: Nothing

Plussat: No bad coments

Plussat: Staff were friendly but they weren't able to provide us with the right wifi password "they gave us 3 password to choose from!! I know, confusing enough ".

Miinukset: I booked 3 rooms through Kayak/booking.com I was giving the back view rooms with no breakfast. Staff didn't speak English at all almost.

Plussat: Close to the holy mosque Housekeeping service

Miinukset: Some staff under training and the rest unprofessional staff which not responding to the call or any request Noise all the time because of renovations I think. Limited car parking

Plussat: Staff very nice ;wide room ;clean

Miinukset: Fare away from women​ visit gate

Plussat: Breakfast was excellent

Miinukset: Staff especially the maintenance staff who cleans the rooms are very.lazy and less professional in their job.

Plussat: location, cleanness, staff.

Miinukset: There were lot of bed bugs in the pillows.

Plussat: Spacious rooms and large beds Underground car parking Closeness to the Haram

Plussat: Location was superb. Entry into hotel was quite convenient

Miinukset: The breakfast charges @ SAR 64 per person are quite high it should be revisited by the management. Lifts operation system needs to be reviewed as it is bit sluggish.

Miinukset: Between the two rooms, there's a door. So, I can hear what happen in the room next to my room.

Plussat: It's perfect for me

Miinukset: I have a problem with the internet access. My reservation was included 2 triple rooms and I received only one Internet voucher per room. This mean that only two persons (out of 6) will access the internet, How come?

Plussat: Service was great and location was ideal.

Plussat: Location is perfect especially for my wife. Near gate 16.

Miinukset: None

Plussat: Very Close to the Haram Reseonably clean

Miinukset: Too Expensive Some sort of renovation going on

Plussat: Best Location. Poor bathrooms. Reasonable breakfast

Miinukset: Given the IH hotel. Bathrooms can be renovated This time there was no fruit basket

Plussat: I have stayed in several 5 star hotels and this branch of Crowne Plaza offers the smallest room I have stayed in a 5 star hotel. It felt like 3.5 to 4 star hotel with only advantage of being close to Green Dome of Masjid e Nabawi S.A.W.W.

Miinukset: room size, below average buffet,

Plussat: Nothing poor service, will not book it again.

Miinukset: BE AWARE OF THIS HOTEL ( I would give it 1 star). The reception had very bad attitude towards us (racist). At first, the room was not clean the sheets of the bed had brown spots (had to call room services to change them), then the bathroom had hair on the floor (that discusted me). Secondly, I had booked by accident 2 nights, so I wanted to cancel the second night in which I called booking customer services and they did everything, but when I spoke with the receptionist (at the hotel) they wanted to make it complicated and the way that they spoke with me had a bad attitude kept on saying (you have to call booking, we have nothing on our system) and after going back and fourth up to nearly a month I got refunded although they said I will get refunded within a week.

Plussat: Good place

Plussat: Location - Close to the Haram

Miinukset: Staff. They kept waiting us for issuance of room for 2 hours by telling "wait for 10 minutes". They kept passing on unfriendly remarks despite us telling them that we had driven 9 hours to reach hotel and needed to take rest. Immediately after the booking was done, a person called from hotel - confirmed our booking, asked the check-in time and promised to get us room by 2pm. We got our keys at 4pm. This was least expected from the staff to offer at least some water to us - if not tea or coffee! This was worst ever experience of check-in in my 36 years of travelling experience across the globe.

Plussat: Good overall

Miinukset: The location very close the mosque from the south gate but for women they have to walk slightly more to reach praying area for them.....the staff were nice Mohmad at the reception and the girl at the resturant.

Miinukset: Dirty room especially curtains. There were a gap in window letting outside air inside room and street noise. Broken shower and couldn’t control water temperature

Miinukset: Cleanness +some staff

Plussat: The room was spacious. The hotel is 2 min walk to the Haram

Miinukset: I had a view of the shopping center roof top

Plussat: Rooms quality & Food perfect

Miinukset: Perfect hotell for the money and very good quality

Plussat: Comfortable & clean. Good price.

Miinukset: Old furniture.

Plussat: The stuff was very helpful and smiley all the time

Miinukset: Bath room not comfortable especially the wc

Plussat: The manager went out of his way to make my departure arraignments easy. Help was given for local travel. Shops were very nearby. Restaurants in the hotel made meals very easy.

Plussat: Breakfast.

Miinukset: Behavior of the staff was not good. Location is a little far away if you are with family as female gates of haram are far away. Also AC was making a lot of noise and cooling was not satisfactory.

Plussat: Modern and location

Miinukset: Nil

Plussat: Best Location

Miinukset: Very near to gate 23-25 to go to Ar Rawdhah Delicious croissant , good food breakfast

Plussat: Excellent everything.

Miinukset: At the time of checkout, the reception staff who were trainees, had no idea about the checkout and billing process, and there was no regular or trained staff to supervise them. We had to go to the airport but were delayed due to this reason. Everything else was excellent, just this part was very irregular and unprofessional.

Plussat: Nothing at all. I found the hotel near to the web but its not. Though they have shuttle to the haram.

Miinukset: Please check whether you will be provided breakfast with your booking. I found while checking and which I didn't like.

Plussat: The courtesy of the staff impressed me. Breakfast in the morning was very satisfying indeed.

Miinukset: It needs better signage to make it easier to locate, especially to those walking in its direction from the Haram.

Plussat: I already send experience.

Miinukset: Lot of things Old rough and dirty furniture. Whole the room was full of dust. Mattress was old and damaged. Electic catle was not cleaned. Washroom was not full fill the requirements. Bath tub was not on right height. Staff behaviour was annoying.

Plussat: Its nice and clean hotel, staff are good and nice people,

Miinukset: The hotel is old and they need to innovate ,you think that you are in marriot in 1985, they need alot updates,

Plussat: Decent staff. Location.

Miinukset: Not working minibar. Not clean boiler kittle.

Plussat: Its so close

Miinukset: The furnitures

Plussat: Location Value for money

Miinukset: However staff were helpful at the begining during the booking, they were not helpful when I had Somer requirements from the room service.

Plussat: Everything. The rooms are spacious and have a modern interior. The bed, the washroom and the overall ambience was spectacular. It is a great value of money. We were given haram view room. They have a shuttle service too before every prayers. It drops you at masjid ghumama which is hardly 3 minutes walk from your hotel anyhow. We had a great time. Room service is amazing. Highly recommended

Miinukset: Well there actually was nothing to not like.

Plussat: Few minutes away from the mosque .. Clean rooms ..

Miinukset: front counter peoples are very rude, dont want to speak english, do not have any intension to help guest, guest have to take care their baggage by own

Plussat: It's not far from the masjid

Miinukset: The room is too crampy

Plussat: Location, because it at 5 minutes walk distance from Prophet Mosque.

Miinukset: Unprofessional staff, very small and unclean room, they room which I booked was not available and staff tell me to take another room. I asked for iron and surprised with feedback of hottle staff, he said we don't have as previously lot of guest misused it so we stopped providing. Bothroom is very small and unclean. Furniture is old and not maintain well.

Plussat: It's descent distance to masjid nabawi

Miinukset: Very dirty, I mean really dirty. The bankers felt like they were not washed in ages. For someone kept getting the feeling of getting used blanket without wash. Bathroom super dirty. Management is horrible in getting anything. I would recommend pay the extra 50 bucks and get something descent.

Plussat: Hotel is close to Masjid Nabawi and room was clean. The hotel staff was friendly. Loved the coffee that they served at the lobby.

Plussat: Decent stay for the money we spent. Close to the masjid and all local shops. Would recommend if you’re looking for a budget accommodation with decent rooms.

Miinukset: Check in wasn’t delayed by an hour

Plussat: Near to haram

Miinukset: Basin design. Room size. Bad smell from toilet to room.

Plussat: Near the haram mosque

Miinukset: The rooms and bathroom very small there is no place you can put your things

Miinukset: Generally the hotel feels too cramped because of the small land size. The suite was small.

Plussat: Very Near from the Ladies Entry into the MAsjid Al Haram... it is Maximum of 10 Steps. Price is Excellent and Break Fast consists of Arabic, American. Great Staff. delighted with the service. thank you.

Plussat: Perfect location

Miinukset: The room is so small after renovation

Plussat: Reception managers Mr.Yasir and Mr.Talal are wonderful persons, very smiley and very polite All Bell boys specially Mr.Jaffar was very efficient Golden Tulip is within the Haram and exactly entering in the Gate no.25 which is womens gate I have never seen a hotel very close to Haram and very very easy accessibility for all Breakfast was okay. Rooms were little bit small with old furniture but clean This Hotel will be our first choice and will definitely recommend to all and friends.

Miinukset: -

Miinukset: Room size was what affected me the most, it was only 18 m2. I missed to see the dimensions when I made the booking, but you do not expect this size for 3 people room when you book a reputable hotel.

Plussat: Near masjid nabawi, just walk in

Miinukset: The room so small for 2 person, breakfast menu not good, the staff cannot be tolerated