The Langham, Melbourne

prompt response to queries/requests for assistance.

quite slippery around the swimming pool - though not sure how this could be avoided. Is it possible to open the windows around the pool? or is it always enclosed? (the impression of the website photos is that the windows are open.) if the pool was more 'outdoors' it might dry more quickly?

The location of the hotel is great, just a short 5 minute walk and you are in the hustle and bustle of the city. The variety of restaurants and bars on Southbank below the Langham is amazing, so much choice from casual to high end restaurants. The breakfast buffet is really good with a great range of all things for breakfast including freshly cooked eggs of any style.The beds in the rooms are to die for, so very comfy ..... like sleeping on a cloud. The assortment of pillows should keep everyone happy, turn down service and fresh towels twice a day is really great. The staff are really friendly as well.Tara in the Aria bar and Melbas restaurant .... amazing lady, went way beyond to make our stay wonderful!

If you book and have Executive Club access, don't bother, what a poor show, very basic in every way. What 5 star hotel has only 1 gin available in the Executive Lounge and to be told that it is Beefeater, 1 of the worst!! Their accounting and billing system leaves something to be desired also. What hotel demands hotel charges to the room to be paid on day 3 of a 7 day stay when you have paid for the accommodation in full at check in and then takes those charges directly from your account without authority, given there was a pre authority for the standard $100.00 who does this happen.Has never happened to me anywhere else in the world ..... very poor show.