Sheraton Memphis Downtown Hotel

Not sure I “liked” anything. Hotel is at the end of Main Street - so 4 blocks away from start of attractions / restaurants etc. It’s functional rather than special and not cheap especially when you add the valet parking (adds $26 a day to move your car 50m and of course added the delay etc). Whilst it is at end of Main Street it is served well by the lovely Trolley / Tram service that runs every 15 mins or so at 1$ per trip into town. Overall ok but I’d go somewhere else if I return again.

Lots of work being done on the conference centre next door - they start early and worked on Sunday as well. Noisy air con - room a little tired and musty. Housekeeping will knock and if you don’t use them there and then there’s no room tidy / clean etc for that day. Generally for the price poor.

Room wasnt ready.had to wait an hr and a half. Another guest was able to get in my room with their key while I was sleeping. Dog barking all night.

Valet and belle staff were great.

The hallway for our room and our room smelled heavily of cigarette smoke, to which we caught the hotel staff smoking off the exit balcony right next to our room. I called and let the front staff know, and they asked me to confirm what he was wearing just to be sure that it was in fact a staff member. I told her a dark blue uniform with maybe a maroon red logo or cuff. She said it wasn’t her staff because they’re in dark blue with gray accents.

Nothing was pleasant during this stay! This is the worst experience I have ever had at a Marriott property. We tried to check in at 6:45 p.m. and they had no clean rooms. Staff was not very professional in explaining the situation nor trying to help.

Once in the room, AC did not work well, sink did not drain, shower did not work well for a cold shower and dogs were barking most of the night on the floor above us. With the lack of professionalism shown by staff there was no reason to request help.