Memphis hotellia

Plussat: Shopping,eating and sleeping in same building, don’t forget drinking too.

Miinukset: Great place.

Plussat: I love the scenery very different the entire time I stayed in my room the store was open down stairs and I couldn’t hear anything! Very peaceful the hotel restaurant was very pleasant but a little pricey but I still had a good time bowling was excellent just a very good trip

Miinukset: Na

Plussat: Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure!

Miinukset: We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.

Plussat: The lodge was beautiful and the amenities top notch.

Miinukset: The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.

Miinukset: Rooms and bathrooms are too dark

Plussat: The courtesy drivers was super friendly and helpful about anything you ask about there is lots to do in the pyramid.

Miinukset: This is our 3rd year staying here over thanksgiving and this time our adult children also came. The girls at the front desk was rude and hateful 75% of the time. They charged my card a day early after telling me I could pay cash on check out date. Housekeeping seems understaffed for as much work as they have to do.

Plussat: The scene from our balcony was beautiful.

Plussat: We loved the theme and atmosphere of the room and Theo common spaces. Our room had a balcony complete with rocking chairs, and we loved the big jet tub and other amenities.

Miinukset: The room was not very quiet. We could clearly hear our neighbors when they were speaking, and they started setting up in one or the meeting spaces across the hall at 6 am and it was loud enough that we couldn’t go back to sleep.

Plussat: The food was delicious, everyone was very friendly and eager to help. The bed is one of the most comfortable I've ever slept in.

Miinukset: My breakfast had a lot of paprika on it, and I didn't like that. But that's just being picky.

Plussat: We did not have breakfast.

Miinukset: OMG Toilet way too low. Why would any place outside of an elementary school have a toilet below normal height. My husband is 79 and I am 78. We both use canes. JAck, the front desk man should have noticed that when he assigned us this room. Also, tub side was knee high. I have bad arthritis and could not even get over the side to shower. Tugs forgot one item we ordered (but were not charged for). No offer was made to get the item for us. Also, my Dr Pepper was not brought to the room and when I said where is my drink, the young man who delivered the food went in the hall and brought it to me!! What was that about? Last, the cleaning service knocked on our door three different times between 8am and 10am to see if we left yet! That is rude and uncalled for. If cleaning service cannot determine who has checked out then they must ask the front desk to call the room, when we are getting ready, we do not need the annoyance of a knock on the door every 30 minutes. We did check out at 10:30, well before the 11am checkout time. These things were discouraging.

Plussat: Bed was extremely comfortable! Complementary breakfast excellent. Very clean room.

Miinukset: Parking

Plussat: Greeted with champagne, fire in the lobby fireplace...perfect first impression when temperatures where below freezing for the entire weekend. Attention to the little details made this a memorable visit.

Miinukset: Not within walking distance to downtown attractions but a quick trip in our car or uber.

Plussat: Very comfortable, charming boutique hotel

Plussat: The location, available parking, great restaurants adjacent. Great view of the River, quiet, very little traffic.

Miinukset: Entry cards were a pain, numerous attempts to get to work

Plussat: Accommodations

Miinukset: Limited late night snack options.

Plussat: Beautiful place and they add extra special touches.

Plussat: Location was perfect. Quiet, by the river and a close drive to everything we wanted to see.

Plussat: Location, and the extras like wine and chocolate truffles, convenient free parking

Miinukset: Loved the location and appreciate the helpful, friendly staff, front desk and housekeeping, especially.

Plussat: The room was very nice. Best for couples. The restaurants were great. Wonderful breakfast include. Great location.

Miinukset: Not for families. Rooms are single Queen and King.

Plussat: Wonderful visit! The staff were courteous, friendly, welcoming and helpful. Our suite was terrific. Comfortable and spacious with a river view. Cozy and charming. Loved the wine bar and walking access to gourmet groceries, cappuccino and terrific food. Couldn’t have been happier.

Miinukset: Perhaps the elevator could use service? Otherwise, wonderful experience.

Plussat: Close proximity to attractions

Miinukset: Were not able to sit outside around fire pit, wasn't working. Also there was limitations on breakfast items when they were out of certain things

Miinukset: I didn't like that the tub had a slow drain.

Plussat: Nice welcoming staff. Clean facility, bedroom, toilet, room and hallway Excellent amenities that I need Free airport shuttle, but they transport me to another hotel during check out for free. Water Fontaine in ground floor Free coffee at the lobby Secured place

Miinukset: Very limited breakfast choice

Plussat: Location, cleanliness.

Miinukset: The noise! The walls were so thin!

Plussat: Location - Almost everything was in walking distance, but we weren't right at the hub of the entertainment. They always had coffee and infused water available in the lobby. All of the employees that I encountered were very friendly.

Plussat: Cleanliness.. good breakfast.. good size room

Miinukset: Noise from the street

Plussat: Very nice location few minutes walking from beale street. Clean and big room. Indoor pool and gym. Free parking.

Miinukset: It would be nice if you put healthy options for breakfast

Plussat: Clean modern new hotel. Staff were friendly and helpful. Good buffet breakfast with several hot dishes (including eggs). Free fresh coffee available in lobby. A 12-minute walk to heart of Beale St., so it is near downtown sites but not as convenient as other downtown hotels. But hotel does offer free shuttle service to downtown sites (including potential for pick-ups if not too late). Free parking, unlike other downtown hotels. Significantly cheaper than the other downtown hotels, especially if you have a car, so great value in the right situation. Terrific option if you have a car and want a base for visiting not only downtown Memphis sites but outlying sites like Graceland as well.

Miinukset: No room safe. (Front desk staff were happy to put our passports in the hotel safe and that worked out fine, but really a room safe should be a basic item in each room. Increasingly the norm is moving to hotels providing a room safe large enough for a laptop computer.)

Plussat: New and clean. Breakfast was great. Free Parking. Friendly Staff. Cable channels included HBO and Max. Shuttle service. Nice size room and furnishings.

Miinukset: Nothing to complain about.

Plussat: Wonderful breakfast and very clean.

Miinukset: Low water pressure

Plussat: One of the better La Quinta hotels we’ve stayed in - room was spacious and clean, comfy bed, breakfast options were varied and free parking.

Miinukset: It was a little further from downtown/Beale St etc than we thought, but still walkable. Staff weren’t always on reception so ended up waiting a couple of times.

Plussat: The staff was really nice. Location was exceptional. Breakfast was good.

Miinukset: The area. View out room window was not good.

Plussat: The hotel itself was in pristine condition. This was a very nice hotel.

Miinukset: I did not like the room service staff were very unprofessional. I didn't even need them to clean my room, and when I simply asked for trash bags to actually dump my own trash the young lady was very rude and responded as if I were bothering her.

Plussat: The gated access is a great amenity that makes you feel even safer while on the premises.

Miinukset: The beds were a little uncomfortable but the room was nice and very clean.

Plussat: In and out quickly.

Miinukset: Not a thing.

Plussat: All of the staff especially the breakfast /morning crew were the best!

Miinukset: I didnt like that our shower would not properly drain for the first night.

Plussat: None

Miinukset: Our bthrm was clogged. Called for service but issue was not resolved. Complained again the n.v ext morning but was told no maintenance staff is available. Room was not cleaned for 2 nts we were there. Extra towel requested not provided. Very disappointed.

Plussat: Newness.

Miinukset: Cable was out entire time even in times of clear weather. Moisture around the ac/heater on the floor. Breakfast lacking items and was told they would not be making any more. This was about an hour before breakfast was to end. Evening front desk rude.

Plussat: Close to Graceland. Cheaper than Guesthouse.

Miinukset: Doors kinda close quick causing it to strike you on the way out.

Plussat: Room was spacious, clean and comfortable. Shuttle available to Graceland was very helpful and the breakfast was great. Neat place.

Miinukset: A bit of construction going on in the front, made navigation of roads a little tricky. But that won’t last long.

Miinukset: i like our room and the bed was comfortable

Plussat: Very clean, nice staff, and comfortable. Gated parking on site.

Miinukset: It is very convenient to Graceland, but the roads in front of the hotel are terrible. They are under construction so hopefully they'll be better in the future.

Plussat: The breakfast was great, the ladies were extremely accommodating to our diet.

Miinukset: There was nothing I didn't like about this hotel

Plussat: Room was on par with Guest House at Graceland.

Miinukset: Thought it was closer to airport when I booked it. We Ubered everywhere, it was still convenient but not in a great part of town.

Plussat: Fantastic service. Large room with really useful small kitchen. Loved the rooftop bar.

Plussat: The location was very convenient. The rooms were so clean and the breakfast was delicious.

Plussat: Staff was excellent

Plussat: It was very nice hotel. Great area.

Miinukset: We were put in a room with a spot light shining directly in room. We were unable to block it out. It seemed like daylight all night long. It would have been a great room otherwise.

Plussat: Breakfast was great! Staff was so nice & kind! Thanks!

Miinukset: It did take a little longer for someone to acknowledge me at the desk every time! Why?

Plussat: The breakfast was good. I wish there would have been some bacon on the menu. It was fine.

Miinukset: N/A

Plussat: The staff was so welcoming and friendly!!! Explained everything to us and help us navigate through the city!

Plussat: Great rooftop view

Miinukset: N/A

Plussat: The staff were friendly and committed to making our stay enjoyable. We did not have a car during our stay and were able to walk to many attractions. Public transportation is also close by. The view from the rooftop was awesome.

Plussat: What stood out was how friendly and helpful the staff were.

Plussat: The location was good

Plussat: I love the rooftop

Miinukset: I didn't like that I didn't stay longer

Plussat: It was a very nice hotel, a step up from a normal chain hotel. It was nicely decorated, very clean. Two restaurants, entertainment nightly - Elvis movies, PB&J at 10 pm, and a fabulous singer in the lounge. It's not just for Elvis fans going to Graceland.

Miinukset: No free breakfast.

Plussat: friendly and happy staff

Miinukset: perfect

Plussat: Peanut Butter and jelly

Miinukset: The tv did not work on our first room so they moved us to a handicapped room that was not as nice as our first room. The shower leaked all over the floor and they knew about it because their solution was just to give us extra towels!!! l

Plussat: It was beautiful!!

Miinukset: No microwave in bedrooms

Plussat: Very clean

Plussat: Absolutely fantastic hotel. Amazing bedding quality, great room furniture, great bathroom, big flat screen, nice internet. Halls are immaculate, lobby beautiful, front desk was amazing.

Miinukset: Area industrial, but perfect for a Graceland visit.

Plussat: Very clean, loved the furnishings, wallpaper, soft sheets, s’mores in the courtyard by a fire pit, Elvis themed photos, paintings

Miinukset: Having to pay $10 to park. I also thought there would be more Christmas decorations outside the hotel, like in the courtyard.

Plussat: Comfy bed lovely room clean and comfy

Miinukset: Wifi was dreadful kept throwing me off. Not a good selection of food in restaurants. Many of the staff not very friendly felt as though they couldn't be bothered.

Plussat: Everything. Great place to stay, not just to see Graceland but Memphis in general! Staff was extremely pleasant and courteous!!

Plussat: The rooms were spacious, very clean and very well decorated. The hotel has two restaurants and we chose to eat in the more expensive one as it had a good choice of food. I cannot say enough of our waiter, Arthur, who was an absolute joy and made our evening very special. There is no wine list but he helped us find a bottle of wine that suited us all and we thoroughly enjoyed our food. There is a good shuttle bus that goes to Graceland every half hour and extensive parking.

Miinukset: Our whole experience was marred by the two ladies in the coffee shop in the morning who were the most rude people that we encountered on our trip. Everything was too much for them and we were all shocked by how they treated the customers.

Plussat: Room was fabulous - no complaints there at all. Generous sized room with sparkling clean bathroom. Quiet room. Self parking was easy to use. Especially loved the flavoured water in the lobby which was a very nice touch.

Miinukset: There seemed to be a culture amongst staff in EP's of just doing the minimum of what was required. We sat at the bar for 10 mins without service as staff chatted amongst themselves. We went to get a dinner table and was told by the hostess that there was a 15 minute wait yet there were at least 3 tables available. The server came over and overrode the hostess and took us straight to a vacant table. However, the same server did what was required no more, no less. No friendliness or explanation of any meals when asked and at one point she walked off when my husband was asking her a question.

Plussat: Location, big rooms, hotel is well maintained

Plussat: The location was the only thing that was likeable

Miinukset: Staff was rude, my room had an odor of pets, the lounge area chairs were full of dog hair, i.will never stay at hyatt again

Plussat: Clean And staff was helpful and friendly

Miinukset: CLEAN

Plussat: Breakfast

Miinukset: No connection for computer charge the phone

Plussat: Rooms were clean and nice.

Miinukset: I ordered food from their kitchen (a service they offer and have signs posted all over advertising it) that was expensive for what it was but, since we drove over 700 miles and were exhausted and it was a Sunday and few things still open, we ordered. Two meals came with pulled pork, the Cuban sandwich and the pulled pork and Mac and cheese, instead of letting us know that they were out of the pulled pork they just made the food anyway, not offering any substation. They did not tell us until it was time for us to go down to the lobby and pick it up. The ladies statement was we are out of pulled pork but, we still made the Mac and cheese. When the food came to the room that’s when we realized that the Cuban sandwich did not have any pork on it either, that my Mac and cheese was something like out of a kraft box that they served me cold! Not just a little cold, I am talking like just sat out from fridge for 5 min cold. My daughters burger was supposed to have cheese on it, it had a 1/e of a slice and was gross. The fries were cold. It was awful. When I called to tell them, no apologies, no can we get you something else... she just fine (curtly) I will comp it. Yes they comped it but, we were starving, drove all day, and we just wanted something to eat. There was just complete indifference and lazy not willing to make sure customers are comfortable and not compassionate about why or how long they have travelled. Don’t offer a service and do it half assed!

Plussat: The staff and location was great. I was nowhere from everything.

Plussat: The staff was extremely friendly and the room was very clean.

Plussat: The staff was friendly and attentive

Miinukset: N/a

Plussat: Location

Miinukset: The bathroom was not clean. There was hair on the floor of the bathroom near the tub and toilet and on the wall of the bathroom across from the toilet. I would guess that they do not close the bathroom door when they clean the bathroom because it was

Plussat: Area

Miinukset: No

Plussat: Everything was great but the mattress was the best we ever slept on. Would love to know what it was!

Miinukset: Only thing was all the luggage trollies were in use when we arrived so we had to make trips to get all our stuff up to our room

Plussat: Very clean and staff was very friendly

Plussat: Hotel was clean and the staff was great.

Miinukset: My only complaint was a motorcycle club was staying at the hotel. Their bikes were parked just below our room and they were out late with loud music. Then would leave during the night and wake us. Not a deal breaker, but not a very restful experience.

Plussat: Quiet and convenient location. The staff was Super attentive and polite.

Miinukset: Breakfast wasn’t as good of quality of comparable items as received in other brand hotels. The juice tasted like it had gone bad.

Plussat: Everything was great! I highly recommend this hotel.

Plussat: The staff was awesome! The facility was awesome! Easy to find and get around the city.

Miinukset: Staff

Miinukset: Room was OK, but on our 2nd night we came back to our room to find it was full of paint fumes from some painting done next door. They switched rooms for us but then the next room had a faulty toilet which flooded the bathroom so we needed to switch for a 2nd time that night. Then in the morning when we came to check out and we raised the issue they said sorry but there was no offer of any discount or refund. And when we spoke to a staff member at breakfast about it they didn't even bother to apologise. They didn't seen to care that our evening had been spoiled.

Plussat: Friendly staff, clean rooms.

Plussat: Staff were amazing, went above and beyond my expectations. Breakfast was great. Clean quiet and comfortable rooms.

Miinukset: Nothing!

Plussat: The workers were always helpful and happy. The rooms were spacious and clean. The food was delicious. Everything exceeded expectations.

Miinukset: Nothing I loved everything

Plussat: The staffs was nice and helpful I enjoyed my stay here.

Plussat: Clean

Miinukset: Air conditioner

Plussat: Close to all the attractions we wanted to see and more!

Miinukset: Everything was perfect

Plussat: looked like our room was recently remodeled; very clean great breakfast allowed us to check in early

Plussat: The breakfast was amazing. The staff was so helpful and friendly.

Plussat: Great room and location. Welcoming staff.

Plussat: Customer Service

Miinukset: I think the property needs a facelift. We’ve come several years in a row and you can plainly see it’s time for a refresh.

Plussat: The beds were so comfortable! For the first time in a long time I felt rested and refreshed when I woke up. I felt great all day! Nothing like a good night's sleep!

Plussat: Rooms were very comfortable

Miinukset: No shuttle at weekend

Plussat: Everything, absolutely everything, exceeded expectations, especially the staff!

Plussat: Cheerful helpful staff. Facility very unlike usual hotel lobby restaurant layout. Is main part of a Memphis University building. Lots of style and art. Very clean. Great classic rock piped in to common areas. Large, regular room had second room with pull out sofa and second TV.

Miinukset: No complaints at all.

Plussat: The bed was very comfortable. The suite was nice too

Miinukset: The bathroom had mold on the walls of the shower and the hotel was dated with some stained furniture.

Plussat: Loved having a suite.

Miinukset: My only complaint withour experience which is trivial was our checkin. There were about 10 children in front of us, each buying a snack. This took some time to complete. Other than this it was excellent.

Plussat: Great hotel for the price . Quiet clean and comfortable. Nice neighborhood too.

Miinukset: No

Plussat: Very nice hotel. Wish the price had included breakfast, though. Extremely helpful and friendly staff.

Miinukset: False advertising online showing a bigger room that I paid for than the actual small sized room that I received at the hotel that I stayed in.

Plussat: Really comfy beds. View of the Mississippi River. Rooms were spotless

Miinukset: Nothing

Plussat: Hotelli löytyi helposti ja auton sai parkkiin hyvin. Kävelymatkan päässä Beale Streetiltä, vaikkakin ihan lähellä ei ollut ruokapaikkoja yms. Aamiainen oli plussaa, samoin kahvi aulassa.

Miinukset: Sängyt olivat hieman liian kapeat kahden nukuttaviksi. Aamiaisen kertakäyttöastiat ikäviä ja se, ettei ollut vihanneksia.

Plussat: The hotel was top notch and didn't charge an arm and a leg. The staff were wonderful and the breakfast was great. The location was VERY close.

Miinukset: No

Plussat: Very clean. Good breakfast!

Miinukset: No

Plussat: It was in a good area and had an awesome view.

Miinukset: No room service and had to pay to park

Plussat: Breakfast

Plussat: Great location Easy parking

Plussat: Great location, free coffee 24h per day, excellent breakfast.

Miinukset: Cleaning lady was rather lazy to clean my room every day. Stayed 3 days without cleaning.

Plussat: Sijainti erinomaisen, henkilökunta ystävällistä ja auttavaista.

Miinukset: Kertakäyttö astiat aamupalalla.

Plussat: Secure garage parking; friendly staff; comfortable rooms

Miinukset: Nothing

Plussat: Staff was awesome! Breakfast was delish!!

Plussat: Staff were and hotel was clean!

Miinukset: Nothing

Plussat: great staff, answered all questions, clean room.

Miinukset: under construction, only one elevator worked, in a six story hotel. No free breakfast!

Plussat: Super clean & everyone, everyone, that we came in contact with was so kind & polite! Highly recommend!

Plussat: Very nice staff! The hotel was very clean!

Miinukset: It would be nice to have a few less expensive options for breakfast at the on-site restaurant.

Plussat: Everything was nice. Excellent!! Great customer service. The room was clean every time and the bed was comfortable.

Miinukset: Na

Plussat: Bed was comfortable.

Miinukset: The hotel didn’t even get my reservation through booking.com and then tried to charge me extra money because they didn’t get the reservation through the website.

Plussat: The room was recently refurbished, very nice modern look. Checkin was easy and all staff were welcoming and polite. Parking was easy and its sneaky entry to the mall was very convenient.

Plussat: The property was very appealing. Very clean in and out and the location was awesome.

Plussat: It's newly remodeled and beautiful. The staff was very friendly.

Plussat: Lovely buffet breakfast with numerous options

Miinukset: A few of the dishes/plates weren’t as clean as they should be

Plussat: My check in was pleasant and speedy. Every experience during my short stay was very nice.

Miinukset: One, but I don't see it is as a dislike. More of an inconvenience. The outlet in the bathroom was not operable. The plug openings were blocked. I had to use the plug outlet by the mirror in the bedroom to style my hair.

Plussat: Cleanliness and location

Miinukset: No continental breakfast for price. Wasnt family friendly for us due to loud and crazy partying through the thin walls.

Plussat: The staff was really friendly

Miinukset: The property was under renovation

Plussat: Friendly staff.

Plussat: Pros: Good location, restaurants were close by, hotel area was mostly quiet providing for a good nights sleep,

Miinukset: Cons: Dog feces on the grounds tracked into the hotel, too many dogs everywhere. If a hotel is going to cater to pets, clearly advertise so others can stay clear. Additionally, grounds upkeep is a must for irresponsible dog owners who fail to clean up.

Plussat: Clean and people were nice.

Miinukset: The breakfast was horrible and the AC was a poor unit.

Plussat: Excellent room, great location, courteous staff & great breakfast

Miinukset: We had alittle trouble with our TV remote, but nothing major. Fantastic hotel, loved it!

Plussat: Very nice and clean

Miinukset: The price was too much. Pool too small.

Plussat: Everything

Miinukset: Nothing

Miinukset: Room next to gym. Noise at night. Had to ask to keep it down.

Plussat: Great pet friendly hotel!

Miinukset: Everything was great!

Plussat: Location, indoor pool.

Miinukset: Room never seemed to get cool enough for my husband.

Miinukset: The breakfast was not good. I had to take a cold shower because the water in the shower did not get hot