Memphis hotellia

Plussat: Wonderful place to stay. We enjoyed the pool and later played corn hole, shuffleboard, and connect four(large version). The beds were very comfortable and loved the shower. Only regret is we didn't come before the pandemic so we missed out on breakfast and a few other things.

Miinukset: Didn't find anything we didn't like.

Plussat: The pool, the courtyard with outdoor games, the room was big and nice. The restaurants on location were a plus.

Miinukset: The beds were extra firm and the pillows were floppy.

Plussat: I must not have looked too closely when I booked this hotel because I was not anticipating how beautiful it would be. Everything was luxurious and in good taste but not over-the-top. The property was perfectly maintained, with a lawn for games, an outdoor pool, a gym, bar, restaurant, and coffee shop.

Miinukset: Every hotel has hidden fees but I think this was the most I've ever been hit with–almost $40 for one night. Be aware of that when you make your reservation. The rate was reasonable, considering how nice the hotel is but also realize that it's a hike from downtown Memphis, if that's on your itinerary.

Plussat: Close of graceland

Miinukset: It was exceptional!

Plussat: The staff working under less than ideal conditions, but took care of guest needs professionally and with a smile. The hotel is beautiful, and a different Elvis movie is shown on the theater each night.

Miinukset: All staff members were wonderful! We were their during the Covid-19 outbreak, so only minimal food service options were available, and food was a little overpriced, but good.

Plussat: The hotel was clean but they did not insist that masks be worn. As advertised. I’m sure under better circumstances the experience would have been much better as restaurants were closed The hotel was located in a very sketchy part of town

Plussat: It was amazing. Staff was super helpful and friendly. Gorgeous!

Plussat: We were in town for my son’s wedding. He is a number 1 Elvis fan. The hotel is beautiful! The staff was friendly. We had a great time.

Miinukset: Vacuum the hallway on our floor. Repair the toilet seat and sink drain. But I say that to in no way diminish our stay only to inform someone. We had a great time.

Plussat: The Simmons Beauty-rest Mattress on the bed was the best night’s sleep I had in a long time. Excellent ‼️

Miinukset: I have NOTHING negative to say about the property.

Plussat: There were little flairs of Elvis everywhere. It was not an overwhelming amount and some were even hidden like the EP on the lamps outside of the room. The property is just minutes away on foot to see the gates and property of Graceland. I also liked that there was security to come onto the property.

Plussat: Everything was great about this hotel experience. I’ve already booked another stay there!!

Plussat: The friendly environment and the decor.

Miinukset: No

Plussat: Sleep

Miinukset: I didn't like the Amount i paid with no access to the pool or club lounge. No breakfast. No garbage bags in trash cans in the room. There was a burn stain on the toilet. Should consider getting microwaves.the whole 11th floor was HOT. I wasnt satisfied.

Miinukset: The shower water was cold and it wasn’t a mic wave

Plussat: Hotel lobby was not clean, service was good and room was clean and nice..

Miinukset: Hotel lobby waiting area floor and tables had stuff on them it just wasn’t clean!

Plussat: I didn’t stay those nights I stayed on 27th-29th. Nice room and spacious

Miinukset: The receptionist told me on the phone that the pool was open but when I got there and paid for the room is when they told me that the pool and the fitness room wasn’t open. I then tried to make it the best stay ever! The bed was too plush. I couldn’t get comfortable

Plussat: I love the room and the setup! it was so executive

Miinukset: My view was just buildings

Plussat: The cleanliness.

Miinukset: That the parking fee, during the COVID-19 experience, was still charged for.

Plussat: Hotel employee in guest service went over and beyond to make our stay the absolute best. We will definitely be booking with the Sheraton in the near future.

Plussat: Love the downtown location

Plussat: The location and the amenities.

Miinukset: My room was facing a construction site that woke me up at 7am.

Plussat: The lady that assisted at checkout was great. I explained our issues and she gave us a discount.

Miinukset: They did not give a room with a view of the river, which we selected. They lied & said they were all gone. Also the walls are VERY THIN. We heard a baby crying ALL NIGHT on one side and people partying all night on the other side.

Plussat: Nothing... the pictures are misleading... this hotel is very old and dirty... no valet parking... only unsafe self parking... only one door for two connected hotel towers... A/C did not work!

Miinukset: There’s no way this hotel is a 4 star with 8.0 rating... it’s impossible unless the reviews are fake.... the pictures are misleading... this hotel is very old and dirty... OVERPRICED ... nothing worked well... Hotel staff is not friendly

Plussat: The location and decor and the friendly Guest Service attendant.

Miinukset: No

Plussat: The rooms were well appointed, refreshments were provided and the family enjoyed them very much. View from from the room and the Mississippi Terrace, were exceptional. The couch in the Jr. Suite fit the whole family for movie time! The checkers and connect 4 games were enjoyed by the family as well. After a breakfast, a family game of bowling was a perfect end of put trip. I would highly recommend the Cypress Lodge to all. Also, the recommendations of the bell staff were great! My family will be back

Miinukset: It was a walk for me, as I have MS. But, not so bad that I couldn't make it. Just a long walk.

Plussat: It was a great place to stay clean rooms and friendly staff

Plussat: It was nice to stay inside the Pyramid. The accommodations were very nice.

Miinukset: Parking was additional charge, the elevator was not open to the top, and seemed very short staffed.

Plussat: Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure!

Miinukset: We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.

Plussat: The lodge was beautiful and the amenities top notch.

Miinukset: The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.

Plussat: We loved the posh cabin feel combined with being right next to the downtown area!!

Plussat: I loved the balcony in my room and the jacuzzi!!

Miinukset: I didn’t care for the bed it was sort of uncomfortable.

Plussat: Bed was very comfortable. Jacuzzi tub and shower was AMAZING.

Miinukset: The rooms are definitely not soundproof. False advertising on Big Cypress Lodge. Could hear the people in the next room open and close doors and could hear their conversations. Definitely was not pleasant at all! Definitely not worth $1000 for the weekend.

Plussat: We loved the theme and atmosphere of the room and Theo common spaces. Our room had a balcony complete with rocking chairs, and we loved the big jet tub and other amenities.

Miinukset: The room was not very quiet. We could clearly hear our neighbors when they were speaking, and they started setting up in one or the meeting spaces across the hall at 6 am and it was loud enough that we couldn’t go back to sleep.

Miinukset: For the price the room was small One Elevator being out of services Our room was by the elevator and people were being loud

Plussat: Wonderful and helpful staff. Great location and accessibility. Everyone was quite friendly and welcoming. I would stay there again. The location was within walking distance to everything we needed.

Miinukset: I liked everything.

Plussat: I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.

Plussat: Great location, central to city for food and entertainment within walking distance.

Miinukset: Housekeeping staff didn't keep up to date with replacing amenities. Did not replace towels one day.

Plussat: The room was very spacious and comfortable

Miinukset: there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us

Plussat: Good was great and the rooftop bar was wonderful.

Plussat: Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!

Plussat: The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks.

Miinukset: The bed was quite uncomfortable.

Plussat: Love the design and decor of the entire hotel; from lobby to rooms the subtleties and time taken to add a special “Memphis” feel to the place was great.

Miinukset: Little to no hot water during our stay duration

Plussat: This is a great hotel located in downtown Memphis. The staff were very friendly and helpful. The restaurant was great for breakfast and our server Stephanie was a standout. We could walk to Beale St and the Peabody Hotel to see the ducks and had great meals at the Wine Cellar at Flight restaurant. This is a great base to see all the wonderful attractions Memphis has to offer

Miinukset: We liked everything about the Hu Hotel

Plussat: Clean beds

Miinukset: Basic tv with TNT being the only added station, channel 5 does not work, some tubs are horrible and needs to be replaced or repaired, some rooms are hot the ac sucks. I had a lizard in my room I called no one came almost 45 min later. I switched rooms 3xs

Plussat: It was close to Graceland....

Miinukset: Both bed sheets were so wrinkled, it look as if they were balled up in the bottom of a clothes hamper for a few weeks then placed on a bed. BATHROOM The paint was peeling of the ceiling and on the floor along with a mixer of hair and dirt. And also there was enough toilet to blow my nose once, which led me to the counter for another role where I was face mask shamed, aggressively told to buy their face mask for a dollar. She explained that there were signs everywhere and I should have been able to see that. The parking lot had at least 3 cars with 1 flat tire. Strange... Oh, there was a chair in my room that had clearly been sat in with a wet bare butt and stained. Which is even more unusual because the pool had been closed for months.

Plussat: No bed comforter just a sheet.

Miinukset: Dirty dirty dirty

Plussat: It was roaches there refrigerated was broke

Plussat: Location near Graceland, nice staff, hotel been really good few years ago, but now too old. Room was big

Miinukset: Carpet been too dirty, room was old, kids been attacked by bed bugs or something else in the room.

Plussat: Nothing

Miinukset: Everything

Plussat: Beds are comfortable

Miinukset: Carpet is dirty

Plussat: Nothing

Miinukset: The area room shabby hotel

Plussat: Staff was nice and the price

Miinukset: My towels had hair all in it. My room had a smell. No house phone, I had to walk to front desk to get tissue and more towels.

Plussat: Always clean and guarded property. Would rather parliament in gated area but covid19 made for parking out front.

Plussat: Nothing

Miinukset: Everything. I felt like they had roaches that’s how dirty the room was

Plussat: The location is very convenient to Graceland and minutes from downtown. It is easily accessible and had onsite security.

Miinukset: The entrance is marked with a small banner. Coming off the interstate and looking at night or in traffic during the day is dangerous. It needs to be more visible.

Plussat: Nothing

Miinukset: No breakfast n No Bar false advertised I was over charge.

Plussat: Clean and new.

Miinukset: Location was too far from Memphis.

Miinukset: The room smell bad The comforter was nasty and dirty The shower head water was not coming out full The air was barely working

Plussat: Nothing

Miinukset: Nothing

Plussat: Well for the price they should have included breakfast but they didn't and as far as th ex location it was fine .

Miinukset: I did not like that the refrigerator took along time to get cold ,the handle that flushes the toilet was about to break off and housekeeping left a nasty cup from the last visitor in my room.

Plussat: Good location. Clean rooms recently remodeled.

Plussat: Nice clean large room. Great TV channel selection. In room refrigerator. All in all a very nice room.

Miinukset: Restaurant/kitchen staff. It took nearly an hour to make a Cobb salad and the place was not busy at all. When I finally went downstairs and poked my head in the kitchen- the 2 staff were sitting around doing nothing

Plussat: The lady at the front desk and the guy behind the bar were very friendly and greeted you with a smile everytime you passed them.

Miinukset: No

Plussat: The room was awesome. Very spacious, and clean....felt like my own little apartment.

Miinukset: The heater in the room is very loud when it runs...made it difficult to sleep.

Plussat: Like new hotel. Staff friendly and helpful

Plussat: Everything

Plussat: The room was large and well kept. Staff was very professional

Miinukset: No

Plussat: Nothing

Miinukset: Entrance door, bathroom door and facial was nasty dirty. The commode was nasty dirty. Cold air blowing in from front door. Cold air coming in from around bathroom fixtures.

Plussat: Clean , great value , convenient location

Miinukset: Construction going on across road woke me up early very loud

Plussat: Friendly staff.

Miinukset: No shower curtain.

Plussat: Quick check in and location of good room selection safe night

Plussat: The cold air

Miinukset: Everything The location Nd it smell like garbage

Plussat: I liked the location from downtown Memphis

Miinukset: There weren't enough towels availiable to replace daily. The rooms were very humid and musty.

Plussat: Clean room, friendly staff, great bed, inexpensive shuttle to Beale Street.

Miinukset: Not really downtown - about 1.5 miles away so shuttle helped.

Plussat: The location close to the start of the St Jude marathon

Miinukset: Its a little outdated, really needs a Reno badly

Plussat: I stay here when I come to Memphis because I have a pet which they allow and they’re always consistent rooms are clean staff is extremely nice, I made a mistake and stayed somewhere else that allow pets and it was horrific but the super eight is it

Plussat: Breakfast

Miinukset: I arrived around 8pm. White and black trash was hanging outside, some blasting music in the car. I luckily got a room on the other side overlooking the pool. When I walked in the toilet was running, the fridge buzzing and there was coin change on the desk. The bed was ok besides cigarette burns in the sheets. I Unplugged the fridge and tried to close the bathroom door for the noise but it didn't close. I did NOT get any sleep because the room next door had the TV on max sound until 6am. Also woke up from orgasm noises. I was wearing rubber professional construction work ear plugs (not the spongy ones) and still couldn't sleep from all this. The worst ever. The fitness center has a thread mill, cross trainer and a lift machine that is so old it is a safety hazard.

Plussat: Located quite close to dwntn-5 min drive.Unfortunately almost impossible to walk to, as the hotel is located on one side of a tangle of interstates, bridges and railway tracks, and downtown is on the other side. Nice view of the Mississippi, though.

Miinukset: I cannot understand how this hotel receives a 2 star rating. More like a 1 star. But the price is reasonable for 2 miles from dwtn. However, I'm not going to put so much faith in Wyndham from now on. Outdoor corridors.

Plussat: It was close to downtown but I think it’s overpriced

Miinukset: Breakfast wasn’t great, the bathrooms were very dated and there was no parking at night

Plussat: Location

Miinukset: There is a huge digital billboard that changes and flashes at night beside the hotel and curtains don't block it out at night.

Plussat: I really liked the staff. Everyone was really nice. I liked the hotel and the room was nice for the price.

Plussat: Hotel courtesy van was a nice extra picked me up on time at the airport, drove me within the 5 mile radius of the hotel to the mall and a meeting, and drug store with friendly staff.

Miinukset: Hotel should enclose outdoor pool. There is room to erect walls around the pool, and make the pool indoor. I did have bed bug bites a few hours after checking out of the hotel in my inner thys and groin area. Not good!

Plussat: Great staff & Hotel

Plussat: Nothing

Miinukset: When I arrived on Sat I was told they had no AC which I understand and was told I would get a full refund. Its 5 days later & still no refund!!!

Plussat: The staff was very friendly and even offered us bottles of water upon check-in. Also, in spite of the city hosting a bowl game and it being New Years Eve, the hotel very quiet.

Plussat: Bed was comfortable. I liked having a refrigerator and bottled water. Location was excellent for the meetings I was having. Proximity to River Oaks restaurant was a bonus. Great food!

Miinukset: The room had a very musty odor that was unpleasant, but no other rooms available to move to. Also, the plaster around the window is crumbling. Much was made of the shuttle, but it was somewhat difficult to get for promised local trips.

Plussat: Extremely friendly staff

Miinukset: Lighting for "getting ready" while someone else is in restroom.

Plussat: It’s just a nice place to stay!!!

Miinukset: No

Plussat: Every one are so nice n sweet

Plussat: Location was great. Parking was ample. The Front Desk staff was extremely friendly and helpful.

Miinukset: The property is very old. Rooms and common spaces maintained well but everything is very dated. Rooms are very dated. Odd that there is a charge for breakfast but the breakfast is nothing spectacular; meanwhile, a breakfast of equal or better quality is free at a property next door.

Plussat: Location was ideal between airport and downtown Memphis

Miinukset: First night experience was extremely noisy, didn't get much sleep. Off and on there was yelling and loud voices throughout the morning. I notified the front desk in the morning about the disturbances and they eventually moved me to a room that had not been cleaned.

Miinukset: Paying $22 to park was ridiculous. Why would guests have to pay to park?

Plussat: Location

Plussat: The morning staff

Miinukset: The bed bugs in the room on both beds.

Plussat: The staff had answers to all my questions. Also, use of the Business Center computer was complimentary, which is not always the case.

Miinukset: Thought the breakfast buffet was a little pricey for quests.

Plussat: We had no hot water in the first room and the heater was so noisy it woke us up each time it came on. They moved us to a different room for the second night. They turned right around and put someone in the room with the noisy heater. I don’t know i

Miinukset: See above

Plussat: I loved the location of the hotel but that was about it.

Miinukset: The hotel had a very ”old” feel to it & the rooms definitely need to be UPDATED! Also for the price why don't y'all have a microwave?

Plussat: Ease of getting on/off the highway. Shuttle service (especially the driver).

Miinukset: Very close to I-55 and, if your room is on "the highway side", it can be noisy in the room during high traffic times.

Miinukset: Rooms very old had a smell when I first walked not sure if someone had just left out of there Also bug problems

Miinukset: Parking and comfort of bed

Plussat: I loved the hospitality

Miinukset: They had a lot of teenagers with rooms they were very loud all night

Plussat: shuttle service provided

Miinukset: everything extra--parking, breakfast, etc depending upon which website used and when you got the deal

Plussat: I like the pool and the view of the city.

Miinukset: I wish that the coronavirus didn't affect a lot of the like breakfast and other things that they could have had available.

Plussat: We had a most enjoyable stay but were most impressed by the helpfulness of the front desk staff who dealt with their dutires with the right balance of effieciency, patience and humour

Plussat: Okay location to downtown, a good alternative to other hotels when they are booked up.

Miinukset: Being right next to the expressway, we asked for a quiet room but it was way too loud even though we were given ear plugs.

Plussat: The staff was helpful.

Miinukset: The floor was not vacuumed, and there was no tissue in the bathroom. With this being a part of the Hilton family, I was a little disappointed.

Plussat: Location

Miinukset: Beds were incredibly small and the room was not clean at all.

Miinukset: Everytime the ac kicked on it sounded like a motorcycle starting up in my room. Also waking up to construction going on above me sucked.

Plussat: Everything

Miinukset: Notjinh

Plussat: No breakfast

Plussat: 1. Clean room. 2. Location

Miinukset: 1. room service for desert took over an hour plus they charged tip without notification. won't stay again but will stay at the Hampton on Poplar ave though :)

Plussat: Didn’t get to experience it

Miinukset: Front desk attendants mismanaged transaction and took money from me

Plussat: location

Miinukset: Room was not clean. mouthwash seal was broken and the bath soap had been opened.

Plussat: The room was amazing

Miinukset: When I arrive to check in I had book two rooms on line but the guy at the front desk said I only but one but my email was showing two he was trying to be smart about it

Plussat: ...

Miinukset: Breakfast tht was included in the reservation wasnt specified tht there was a limit of what can be ordered per person.

Plussat: The staff

Miinukset: Our air conditioner was very loud. Had trouble sleeping. Staff also informed us that the pool and gym facilities closed at 10:00 pm which was the main reason we chose this location. Ended up closing at 8:00 pm after we can back and didn’t have a chance to use the gym.

Plussat: Nothing

Miinukset: The front desk attendant lied to me 2 times and I was just trying to book a room (as you do). About vacancies and then about price.

Plussat: I was charged for destroying amn entire room for a smoke detector that was down upon my arrival. So this cost me $--- and the for 2 LOCAL phone calls I was charged$4.84 The staff was awful they were very rude

Miinukset: Everything

Plussat: The cozy apartment style.

Miinukset: It took forever for the water to heat up! There was a bedbug in the waiting area. There was white substance.

Plussat: Close to Memphis International Airport

Miinukset: Very dirty/unsanitary. First room assigned to me had water dripping from the ceiling. Had to change rooms. Smelled like cigarette smoke and mothballs. Disgusting.

Plussat: Location

Miinukset: The staff at the front desk will expose your information

Plussat: Price

Miinukset: No coffee anywhere.

Plussat: Staff very friendly

Plussat: It was close to the airport.

Miinukset: It was filthy, smelled, the staff was very dismissive. The first room they put me in was occupied by someone and the second room the key wouldn’t program. It took three time to get into a room.

Miinukset: I happy with my room but I needed another bed I had 3 kids with me

Plussat: There was no breakfast nor coffee prepared for us

Miinukset: Perks for military vets

Plussat: Clean

Miinukset: No dishes

Miinukset: Internet signal was so weak that I couldn't get any work done, and when I made staff aware of this, they asked ME to call the internet company, which I did: but internet company couldn't help me without hotel account info.

Plussat: They had no dishwasher you have to get all kitchen supplies from the front desk the hallways were very hot people was beating on our door in the middle of the night there was toys left in the room they said they had to go breakfast but there was not any

Miinukset: Anything

Plussat: The room was clean and comfortable. The hotel is very chic. The hotel does not have parking in their building however you can park next door for a very reasonable price. The staff was amazing!

Plussat: the front desk was very accommodating and seemed to wear many hats from front desk to restaurant waiter to housekeeping attendant when a owes in called our sick the 2nd day if our stay. The bed was comfortable.

Miinukset: Nothing overwhelmingly positive about this property. Guest Room lighting is poor at best. Made 3 calls to get a box of facial tissues and was delivered towels and toilet paper instead. Could not get clean glasses for the room either.

Plussat: Beautiful place

Miinukset: The man that was checking us in was very rude and even went as far as to ask us if we would rather try "next door".

Plussat: Friendly staff

Miinukset: They did not tell me there were charging my credit card $250 for incidentals and it would take 3 to 5 days to credit it back

Plussat: I liked the cleanliness

Miinukset: Restaurant closed

Plussat: The front desk and bar staff were wonderful, and very friendly and helpful.

Miinukset: The hotel is old, and the walls are thin. There was a lot of noise in the hallway and coming from other rooms that we could hear throughout the night. The restaurant does not open til 5 pm. The food choices were very limited for dinner and breakfast.

Plussat: The rooms were very clean upon arrival and a short walk over to Beale St.

Plussat: The guy who checked us in was awesome, friendly and helpful!

Miinukset: I wish there were curtains in the windows near the entrance there was so much light coming in from the shades! Other than that everything was perfect!

Plussat: It was beautiful and staff were nice.

Miinukset: I didn’t like how thin the walls were and the parking.

Miinukset: 1. Very thin walls. Could hear neighbors very clearly. 2. Air conditioning barely works. Kinda warm in the room. 3. Bed is super low, and has very narrow corners. Hard to get around without bumping your knee.

Plussat: Nothing

Miinukset: The service

Plussat: Location and architecture. History of the building.

Miinukset: Staff was quite thin. Room smelled like Round-Up or bug spray.

Plussat: The staff was super friendly and helpful. Location was convenient as well, I really enjoyed the lady at the front desk. My room was clean and bed was comfortable.

Miinukset: Not the cleanest (Less Staff on duty I'm sure) and the pool was closed for Covid reasons. The hotel is a "nicer" hotel but older and not in pristine shape any more.

Plussat: The tv

Miinukset: Insects

Plussat: I liked everything. The room was nice and clean. The staff was so sweet

Miinukset: Nothing

Plussat: The room was very clean and neat

Miinukset: No, I really enjoyed my stay

Miinukset: My sheets and my pillows were very nastyyyyy...I really wasted money on this hotel..at about 3 a.m. people was running through the hallway playing and screaming and knocking on doors, scared my children...this was just sad. My room had not been sanitized so I went in and wiped everything dwn myself and everything was dirtyyyy.

Plussat: The front desk clerk was friendly

Miinukset: No breakfast no elevator working no pool no room service

Plussat: The room was okay. It was very small for the price. We had 2 queen beds..no couch or sitting area.

Miinukset: The location is horrible. The hotel is gated with a security person riding around staying watchful of customers parked cars. The hotel attendant will ask for your car tag and description of my vehicle.

Miinukset: My key card wouldn't work and so I was stuck in my room - couldn't leave if I wanted to.

Plussat: The bed was comfortable

Miinukset: Pool and breakfast were canceled due to covid. But it didn't say anything when you book the hotel. Also the restrooms in the lobby didn't have soap to wash your hands. That's seriously wrong.

Plussat: The property was clean and the staff is always friendly

Miinukset: When we checked in we had to use the service elevator because the other elevator was out of service after going up to our room the keys didn’t work so we had to go back down to the front desk for new keys the clerk reset the keys so we went back up and tried them and the keys still didn’t work so we had to go back down from the 8th floor so the third time he changed the rooms to the 4th floor we went up to the 4th floor keys still didn’t work so the clerk went up with some different keys after we told him they didn’t work the cones back down and tell us the door is half way open for us so when we finally get to the room it’s a handicapped room so we went back down and told him that’s not what we paid for he told us well that’s all I have left on rooms I can just refund your money back so we end up leaving and had to ride around Memphis just to find another room I love crown plaza but after last night I really don’t know I didn’t get to bed until after 1 trying to find a room because I didn’t want to take a handicapped room

Plussat: Friendly staff and beautiful decor.

Miinukset: Hair was in the tub and no microwave.

Plussat: The rooms were nice & clean.

Miinukset: Fire alarms went off 3+ times in the middle of the night. I finally just checked out around 6am after the 3rd one.

Plussat: Nothing, the hotel was a completely disappointment, the room was dirty as hell and a heavy smoke odor.

Miinukset: The room was disgusting,

Miinukset: Dirty, dog hair all over blood stains on comforters and towels got hollered at every time we stepped outside by men. Men screaming on the phone on balcony all hours of the night 2 females in our 20's we did not feel safe

Plussat: Holes in the wall and bedding the bathroom was nasty

Miinukset: The room needs to be cleaned up. New bedding and bathroom wall was peeling paint the bathroom door would not shut all the way. Bedding had a holes in the blanket.

Plussat: Perus motelli, ihan siisti. Aamupala pelkkä kahvi mutta vieressä oli hop in mistä sai särvintä. Hyvä sijainti kaupungin keskustaan nähden ja ihan kiva dinerkin löytyi jos viitsi aamulenkillä kilometrin päähän.

Plussat: You get what you paid for easy quality and fair price nothing bad about room slept good

Miinukset: Little noisy but tolerated

Plussat: I slept well on bed. Parking lot is lit very brightly. It was a dangerous neighborhood, but I felt like the car was safe under the lights.

Miinukset: It’s in a pretty rough neighborhood. Room smelled like cigarettes. I’m surprised the answers I gave garnered a 4.6...I’d actually give it 1.2.

Plussat: Nothing

Miinukset: Eveything the place was nasty

Plussat: The young lady at the front desk was wonderful. She helped me with my bags. One of the towels had a red stain on it. There was a stain on the sheets.

Miinukset: Room could have been more cleaner.

Plussat: Close to venue

Miinukset: Staff NOT ready to receive guests at published check-in time. Desk had to beg Manager to fix computer problems. Required to use venue to change clothes for evening event. Upon return Desk did NOT know where room was and gave bad location.

Plussat: Ac worked they were clean and close by stores and restaurants

Miinukset: First I check in my room only 1 towel and I go to ask for more the housekeeping rude " ain't go nothing with I smirk on her face like yea I knw I just left out the room, so I asked how do I go about getting some more towels she then says ugh ok so u go down stairs and go to the laundry room what then there's another housekeeping lady in there and if she look at me crazy I proceed to play hiding go seek for the towels im like the lady upstairs in the housekeeping on the 3rdfloor told me to come down here she then proceeded to tell me as she turns her head to look around the room ain't none in here so now I'm mad because I put in a reservation for two adults it only got a set of towels and I do mean a set of towels one face towel in 1 drying towel crazy

Plussat: The room was pretty big

Miinukset: Bathroom could have been cleaned a little better

Plussat: Location

Miinukset: No microwave

Plussat: Everything besides the price of food

Miinukset: Lobby food was too expensive

Plussat: Location

Miinukset: Hallway carpets need to be cleaned or updated

Plussat: I was happy we were close to Beal Street; however the noise after midnight from Beal Street was horrible which caused little sleep each night.

Miinukset: I was very bothered by the fact my credit card was charged prior to us arriving at the hotel. We were placed in a room that the air conditioning didn’t work the first day. The second day of our stay we were moved into a room with working air conditioning but I was charged for that room. I’m very distraught over the fact the hotel would charge me twice.

Plussat: The view and how nice everyone was

Miinukset: There wasn’t anything

Plussat: Downtown heart of it all. Great views. Nice room.

Miinukset: C19 preempted any way to see what the facility is really like. The parking is too expensive. Include in the price. More people will stay.

Miinukset: Room 1154 was supposed to be a NON smoking room which smelt like cigarettes. Also the bathroom had a leak

Plussat: Location was great. Convenient to Auto Zone Park and Beale Street.

Miinukset: Anniversary trip. Very slow checkin. Door safety latch & toilet were both broken. Called down & it took forever for someone to bring up a key to a new room. Jumped in the shower the next morning and there were no towels. Had to dry off with a hand towel.

Plussat: Location

Miinukset: They have shut down the pool. We were told by a staff member that they are taking out the pool and making that area be available for live music. So there will no longer be a pool at this location.

Plussat: I enjoyed my stay. No complaints. The inside of the property was clean, although there was construction going on outside, it was decent outside, as well. I had a wonderful city view.

Miinukset: No complaints.

Plussat: Very nice and helpful staff. The valets were super nice.

Miinukset: The room seemed very small. The lighting was poor. There was no tv remote or ice bucket, but someone brought these to our room when we called. The restaurant was not open due to Covid. Also, $25 a night for parking was unexpected expense.

Plussat: Always clean, very friendly staff . Stay here every time I travel to Memphis

Miinukset: N/a

Plussat: Nothing at all

Miinukset: They were unprofessional and double charged my card for $600 and couldn’t refund me until a week later.

Plussat: location was excellent

Miinukset: hotel decor needs updating

Plussat: Honestly, this is the best hotel I’ve stayed in. The suites were huge and came with everything we needed from plates and pots/pans to a dishwasher! There was even a second bathroom upstairs for the other room which was awesome. I really do have to give a shout out to the GM. I believe his name was Fred. He was incredible. He was so friendly and welcoming and even went as far as recommending some places for us to visit while we were there. He even remembered us half way into our trip and asked us where we had seen and if we were having fun. I’ve never been to a hotel and had such a pleasant experience with the staff. I would definitely recommend this place and will be staying here again the next time we visit!

Miinukset: I don’t have any feedback. We loved everything.

Plussat: Nothing went well. Be sure to read this hotel's fine print, because when you think you're getting a good deal, you will need hundreds additional to cover their $300-plus deposit. This they don't tell you upfront.

Miinukset: The night desk clerk was the tackiest, rudest black woman I have ever encountered in my entire life. She should be fired and put into jail for being so rude. She makes this property worthless. Plain and simple.

Plussat: Facility was clean

Miinukset: Toilet was not functioning. Phone in room was not working.

Plussat: It was spacious ..An a home away from home . An the the location is in a good area!

Plussat: The staff was super nice room was beautiful and clean soft bed

Miinukset: No breakfast and no pool open

Plussat: I enjoyed my queen suite with a balcony immediately upon entrance! The room came with a fully stocked kitchen with an oven and dishwasher! The living room was spacious and modern and comfortable. The bedroom was private. The bed was really soft and CLEAN!

Miinukset: I did NOT like the hotel check-in procedure. I was NOT informed that my type of debit card (PayPal) wasn't accepted at this particular location. After driving 7 hours thats the last thing you want to hear, The hotel manager ended up overriding the policy

Plussat: The front desk lady was nice.

Miinukset: The bathroom was missing toiletries. I called the front desk for supplies and got a response that it would be brought up to my room but no one showed up.

Plussat: The rooms, spacious, and great decor were all awesome

Miinukset: The hotel is close to train tracks and the train went by our rooms often

Plussat: Near restaurants and easy access to downtown Memphis.

Miinukset: Not really for me, but there is a train track near that you can hear the train as it goes by.

Plussat: Every staff member was very friendly and helpful.

Miinukset: Front door wasn't working but repaired by next morning.

Plussat: Very clean and friendly staff. Great location.

Plussat: The room and area

Miinukset: The room and all the amenities in it. It made us feel like was in a small luxury apartment