Memphis hotellit Northeast Memphis

Plussat: Location and great staff & facilities.

Miinukset: Nothing

Plussat: The staff was exceedingly friendly, especially a Rod. The room was spacious, stylish and very clean and quiet. The included breakfast on the morning of checking out, was one of, if not the best we’ve ever has in a hotel. Food was delicious and quality was far above most continental breakfasts in hotels.

Miinukset: The a/c unit from one of the rooms above ours was dripping on our window sill. Annoying until we fell asleep.

Plussat: The staff was extremely friendly and the room was very clean.

Plussat: Location

Miinukset: Sink stopped up and drained onto floor. Air conditioner very very loud.

Plussat: Wow great time

Miinukset: we did not get maid service we were told they only cleaned rooms every other day.

Plussat: Staff were friendly

Miinukset: Our shower was clogged, the breakfast was good, but there were always not enough utensils/plates, our hallway smelled like cigarette smoke, had to ask for the pool to be opened, had to walk out the front door of the hotel to get to the pool rather than an indoor entrance.

Plussat: Very clean and staff was very friendly

Plussat: The location is perfect, and breakfast was amazing. Staff was very friendly and helpful. I would strongly recommend!

Plussat: I love everything about this property. I always stay at Hyatt whenever I go out of town.

Miinukset: I didn’t have a dislike. Everything was perfect

Plussat: Clean, friendly and easy check in!

Miinukset: Clean and big space

Plussat: Location was great proximity to shopping, restaurants and mall etc.

Miinukset: Breakfast

Plussat: The beds were the most comfortable beds i have ever slept in while at any hotel. The brrakfast had more choices than I've ever seen at a hotel. Rooms were huge. Pool area was beautifully decorated with romantic string lights.

Miinukset: Nothing! Everything was perfect!

Plussat: Friendly staff, pet friendly.

Miinukset: No.

Plussat: Near to the location of our visit. Friendly staff.

Miinukset: Everything was great.

Plussat: Prince at the front desk was a joy! Very customer service oriented! He was polite, helpful and sociable! All the staff were friendly! Breakfast each morning was great!

Miinukset: N/a

Plussat: The staff are absolutely wonderful - from the front desk and maids to the breakfast room. I can’t list all the names but Prince and Robbie were amazing. We arrived late one evening, hungry and exhausted, and Robbie went back in the closed kitchen and hustled up a salad for my wife. Who does that these days!! THANK YOU.

Plussat: It was fine

Miinukset: Looking a little dated

Plussat: Breakfast was good Beds were comfy

Miinukset: First room had very noisy air Bedding not very soft

Plussat: Location was convenient. Staff was pleasant.

Miinukset: Not enough parking. Breakfast was good but not up to the usual Staybridge standard. Cleanliness could have used some extra attention. Pet fee is entirely to much.

Plussat: Staff was very helpful & accommodated my every need.. Very clean & inviting..

Miinukset: Everything was fantastic!! I love this hotel..

Plussat: Clean, quiet and comfortable. We had a great suite with a comfortable bed. We have never been disappointed with our Staybridge stays.

Plussat: I enjoyed the location. Not too far from a lot of exciting things to do in the area.

Miinukset: We reserved a 2 Queen room, when we checked in around 6pm they advised us we were switched to a king because they sold out of 2 Queens.... Sofa beds aren’t always properly cleaned so I wasn’t too excited about that... Also the AC DID NOT WORK our room got up to 78 degrees the first night... The next day we changed rooms... It was still a king but atleast the AC worked....

Miinukset: Sleep couch mattress very uncomfortable

Plussat: Comfortable bed , nice television , the breakfast was very good . The location was perfect for our means . The front hallway was nicely done , and there was even a computer in the lobby to check on things .

Plussat: Wonderful

Miinukset: Nothing

Plussat: I love that the room was clean and the front desk staff was very nice.

Miinukset: The pillows and the breakfast could be better.

Plussat: All was well. Place was clean and quiet. Front desk workers were helpful and patient with me. Rooms we're clean and spacious. Liked the full kitchenette.

Miinukset: I didn't like that I booked through booking.com and was not aware that there was a $50 per room incidental fee, but otherwise everything else was good

Plussat: Location is great! Staff was attentive and polite.

Miinukset: I had to ask for towels as none were left after the first night. Staff in hallway asked if we wanted room cleaned as we were going to breakfast we told her yes we did.....room was not cleaned at all that day. I have never experienced that at another Hampton.

Plussat: All of the Staff said Hello and Good Morning. I Really Appreciate a Real Breakfast with Real eggs. Bonus.....Washing/Drying facilities

Miinukset: Slightly better pricing but It was Ok No Major complaints

Plussat: Everything, staff, cleanliness & customer service. Housekeeping is always a plus. Will be back.

Miinukset: We didn’t not like anything. Everything was up to par!

Plussat: Breakfast was okay. Good parking and close to restaurants but not convenient to downtown. Staff was friendly and service was quietly efficient.

Miinukset: Room air conditioner was noisy. No fresh baked cookies or evening snacks.

Plussat: The location and the staff they worked hard to fix the problem you all created.

Miinukset: When I arrived I received a room that was not the one pictured on my reservation.The lady informed me you all booked the wrong room.I had to end of paying more than expected.I have never had this to happen and I will be writing several reviews.

Miinukset: I did not care for the smiling pictures on the elevators

Plussat: Staff extremely friendly. Good breakfast items.

Miinukset: Some of the electrical outlets were worn out causing a bad connection with anything you plugged in (like cell phone chargers).

Plussat: That it was accommodating for our family with a full kitchenette, hot breakfast, and a pool for our children.

Miinukset: Hoped for a larger pool area.

Plussat: Almost everything...such as Checkin Room Location...etc.

Miinukset: Nothing

Plussat: Breakfast was nice. Hot dishes and lots of choices.

Miinukset: Room was very small. Window A/C didn't keep the humidity out. Smelled somewhat. Bathroom definitely needed updating.

Plussat: decent breakfast included

Miinukset: Waited 20 mins at 11 pm to check in... desk was unmanned. The representative was in another room fixing a tv. When I questioned a manager as to why/ how this could happen... she insulted me stating I must not be in customer service?!? What?? I own my own business sans btw... Manning your reception greeting area takes priority over fixing a tv- send maintenance to do that task. Overall I would not stay again due to the the insulting demeanor of the staff.

Miinukset: No pool or hot tub

Miinukset: The air conditioning unit in the room kept us awake. It was loud and obnoxious

Plussat: There were bugs in our room We will never stay here again

Miinukset: No bugs is better

Miinukset: I thought there . was a pool

Plussat: The room was very clean and the location is In perfect area for shopping, food, and the staff is very friendly. I chose this hotel everytime I'm in that area.

Plussat: Great location great breakfast wonderful staff comfortable rooms very spacious... it was very quiet and clean we will definitely be back

Plussat: Breakfast was good excellent selection, lobby was clean.

Miinukset: Rude front desk person, false advertising there is no kids board games or dvds etc as advertised on booking under entertainment/facilities, room above us stomped on floor all night until 3am, location is awkward to get to, no pool at all, beds were too soft..hate the small pillows, walls are super thin.

Plussat: Price Location Comfort

Miinukset: Staff weren’t that nice, especially the one at check out. She appeared very tired and didn’t engage in conversation.

Plussat: Rooms were comfortable and breakfast was good!

Miinukset: More towels provided

Plussat: The staff

Miinukset: very hard to drive to can only turn in and out on one ,one way street . No breakfast

Plussat: I have already talked to someone about this issue I don’t care to talk about it again

Miinukset: I didn’t like the location because of the busy street.

Plussat: Location was convenient and expectations of stay were met

Miinukset: Nothing as met price

Plussat: Great place to stay.

Plussat: Great staff

Miinukset: Beds

Plussat: Breakfast should be complimentary with the price you pay for the room.

Miinukset: NA

Plussat: The beds were comfortable, the staff at the front desk had a very pleasant attitude and the rooms were clean.

Miinukset: The door to my room was difficult to close. You had to apply your body weight to close the door. The refrigerator was warm and I requested double beds and received a King. My 2 teenage boys and I slept in one bed.

Plussat: Good location to base yourself for Memphis - with hire car or using taxis, very friendly hotel with good facilities and local shops and restaurants

Plussat: The staff are super cool and the location is good

Miinukset: The beds are hard as hell and the breakfast is nasty

Plussat: Good taste of breakfast.

Miinukset: Old furniture - specially the carpets.

Plussat: Loved everything

Plussat: The area was safe and there was plenty of restaurants and things to do close to the hotel. The pool was nice and front desk staff were friendly, they tried their best to make up for the bad experience.

Miinukset: We called several hours prior to check in to make sure our room would be ready at 3 pm (check in time) and they assured us it would. We got there at 3 and they said the room had been trashed the night before and it would not be ready for our stay at all. They switched us to another similar room but it was going to be after 5 pm before it would be cleaned and ready. This should have been done well before check in time when you know there are guests coming to fill that room. Since we booked on booking and not through the hilton, we could not be refunded or our stay comped and being after 5 on a busy Saturday we had no option but to wait it out and stay. There was no management available to help us when asked. The front desk agents were very apologetic but it was out of their hands. Once we got into the room we were given, the door would not SHUT at all. So we had to wait another 30 minutes for maintenance to come put a new lock on the door and fix it. Then went to get in the shower and there were no shower curtains. Had to wait another 20 minutes to get curtains in order to shower without getting water everywhere. The front desk had hotel maps and it advertised a hot tub. There is not hot tub. So we went to swim in the pool. No towels by the pool (only given four towels in our room for our four guest and we needed them for showers, so we asked several times at the front desk for towels for the pool and never received any... overall the hotel has good potential but we will take our business elsewhere next time, and lesson learned, book direct not through a 3rd party or you have no way of getting comped when things like this happen...

Plussat: Clean staff was very friendly and helpful.

Miinukset: No

Plussat: Pool Food

Miinukset: Temperature not easily regulated in room Hot in dining area (A/C out?) Not any towels

Plussat: The room

Miinukset: Na

Plussat: Accommodations were awesome and front desk personnel was very helpful and knowledgeable.

Miinukset: Breakfast times not long enough. I would have enjoyed breakfast if it was open until at least 1030.

Plussat: They made a mistake (gave us a 6 person room for 7 people) but corrected it without increasing price.

Miinukset: New room had enough sleeping space for 8, but the kitchen and living room were only equipped and sized for 4, which made our stay awkward. We ate out for every meal. There simply wasn't space for 7.

Plussat: I was able to return them

Miinukset: There was a lot of key cards left in my room under the TV stand

Plussat: I enjoyed the room, it was up to date. some of the amenities needed to be repaired. breakfast was okay

Miinukset: food seem very process. not that good. minor things needed repair and or was old out dated. the lamps were old and not able to hold the new chargers.

Plussat: I love the location of this property the staff as well

Miinukset: I didn’t like that my bed had a lot of hair between the sheets as if the she were never changed it was used soap in the bathroom.the garbage in the kitchen was still full from the previous guest

Plussat: The staff was helpful and friendly. The breakfast was very good.

Plussat: Breakfast

Miinukset: Staff, cleanliness, accommodations

Plussat: Good location

Miinukset: Bins weren’t emptied in our room and we were there for three nights. Could have done with air conditioner in the gym. Pool was nice.